# EAM Visit Agents uses local address instead of port forwarded address

**URL:** <https://forum.inductiveautomation.com/t/eam-visit-agents-uses-local-address-instead-of-port-forwarded-address/65811>\
**Category:** Ignition\
**Tags:** ignition81\
**Created:** [October 28, 2022, 1:55pm UTC](https://forum.inductiveautomation.com/t/eam-visit-agents-uses-local-address-instead-of-port-forwarded-address/65811 "2022-10-28T13:55:55Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Cole\_Townsend](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/cole_townsend/32/53149_2.png) [@Cole\_Townsend](https://forum.inductiveautomation.com/u/Cole_Townsend)\
**Post date:** [October 28, 2022, 1:55pm UTC](https://forum.inductiveautomation.com/t/eam-visit-agents-uses-local-address-instead-of-port-forwarded-address/65811/1 "2022-10-28T13:55:55Z")

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Whenever I try to visit an EAM agent it takes me to the local 192.168.1.20 address. The issue here is that my gateway network is over a private network and the agents are behind their own routers with a port forwarding rule. Is there a network configuration that I can change in order to utilize this feature? Or is this an issue with how that feature works?

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**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\
**Post date:** [October 28, 2022, 3:45pm UTC](https://forum.inductiveautomation.com/t/eam-visit-agents-uses-local-address-instead-of-port-forwarded-address/65811/2 "2022-10-28T15:45:33Z")

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It's probably just a bug/oversight in how the feature works. You should contact Support and explain your setup in a bit more detail, and they can get an internal bugticket filed.