# Email alarming not working **URL:** \ **Category:** Ignition\ **Created:** [June 11, 2018, 1:37am UTC](https://forum.inductiveautomation.com/t/email-alarming-not-working/18382 "2018-06-11T01:37:06Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![ruica.cristina](https://avatars.discourse-cdn.com/v4/letter/r/898d66/32.png) [@ruica.cristina](https://forum.inductiveautomation.com/u/ruica.cristina)\ **Post date:** [June 11, 2018, 1:37am UTC](https://forum.inductiveautomation.com/t/email-alarming-not-working/18382/1 "2018-06-11T01:37:06Z")
I have configured the alarm notification profile, and the pipeline in designer…like it is in the user manual…but I still can t get an email when an alarm occurs… Some ideas to make it done? ---
**Author:** ![witman](https://avatars.discourse-cdn.com/v4/letter/w/d2c977/32.png) [@witman](https://forum.inductiveautomation.com/u/witman)\ **Post date:** [June 11, 2018, 2:02am UTC](https://forum.inductiveautomation.com/t/email-alarming-not-working/18382/2 "2018-06-11T02:02:01Z")
Have you configured your smtp server, etc. on the gateway and tested to confirm your configuration is working? ---
**Author:** ![ruica.cristina](https://avatars.discourse-cdn.com/v4/letter/r/898d66/32.png) [@ruica.cristina](https://forum.inductiveautomation.com/u/ruica.cristina)\ **Post date:** [June 11, 2018, 12:38pm UTC](https://forum.inductiveautomation.com/t/email-alarming-not-working/18382/3 "2018-06-11T12:38:26Z")
![](https://us1.discourse-cdn.com/inductiveautomation/original/2X/9/960bc5e9559f647ae8e603bdaacba91411c10361.png) ![](https://us1.discourse-cdn.com/inductiveautomation/original/2X/f/f4b8476afc190cea129f321b8ab997b0e714fd3a.png) ![](https://us1.discourse-cdn.com/inductiveautomation/original/2X/9/995a22abbda042e064da86a4f1f2dac8d8717376.png) ![](https://us1.discourse-cdn.com/inductiveautomation/original/2X/2/2eda7785ab225ee773d7fc023b32887f878a2951.png) ![](https://us1.discourse-cdn.com/inductiveautomation/original/2X/a/ad52a6017649ec5df52e585d89e776019e65d709.png) ![](https://us1.discourse-cdn.com/inductiveautomation/original/2X/6/6887e27d2c2ce0c0d601c335232490f9b349da65.png) This is what i have configured… ---
**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\ **Post date:** [June 11, 2018, 3:21pm UTC](https://forum.inductiveautomation.com/t/email-alarming-not-working/18382/4 "2018-06-11T15:21:26Z")
Go to the gateway logs and see what’s being logged when the pipeline attempts to send the email out. (Status -\> Diagnostics -\> Logs) ---
**Author:** ![ruica.cristina](https://avatars.discourse-cdn.com/v4/letter/r/898d66/32.png) [@ruica.cristina](https://forum.inductiveautomation.com/u/ruica.cristina)\ **Post date:** [June 11, 2018, 8:00pm UTC](https://forum.inductiveautomation.com/t/email-alarming-not-working/18382/5 "2018-06-11T20:00:18Z")
Only when i set this from no to yes ![](https://us1.discourse-cdn.com/inductiveautomation/original/2X/2/2b605a437cc846843848eb451bf9033fafcbcb6d.png) I get this in logs… Otherwise…nothing ![](https://us1.discourse-cdn.com/inductiveautomation/original/2X/1/142ed9124af9e4e8d0a2792077e93eee0ab2e2e9.png) ---
**Author:** ![zacslade](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/zacslade/32/3587_2.png) [@zacslade](https://forum.inductiveautomation.com/u/zacslade)\ **Post date:** [June 14, 2018, 11:49pm UTC](https://forum.inductiveautomation.com/t/email-alarming-not-working/18382/6 "2018-06-14T23:49:15Z")
In the past I’ve had some experiences with email alarms where they would work against some SMTP servers, but with other SMTP servers they wouldn’t work unless I set up an actual SMTP Profile in Ignition and used that, rather than just entering the info into Email Settings. On the other hand, maybe I just entered the info wrong into Email Settings, and entering the info again to make the SMTP profile forced me to rethink it and do it right. ---
**Author:** ![dion.botha](https://avatars.discourse-cdn.com/v4/letter/d/46a35a/32.png) [@dion.botha](https://forum.inductiveautomation.com/u/dion.botha)\ **Post date:** [March 28, 2019, 10:25pm UTC](https://forum.inductiveautomation.com/t/email-alarming-not-working/18382/7 "2019-03-28T22:25:07Z")
I am seeing this when the tag is within a Data Type (UDT). When I replicated the tag outside of the UDT it worked… ---
**Author:** ![lachguerabdallah](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/lachguerabdallah/32/25558_2.png) [@lachguerabdallah](https://forum.inductiveautomation.com/u/lachguerabdallah)\ **Post date:** [January 22, 2020, 1:03pm UTC](https://forum.inductiveautomation.com/t/email-alarming-not-working/18382/8 "2020-01-22T13:03:00Z")
did you find a solution? ---
**Author:** ![Elvis\_Phala](https://avatars.discourse-cdn.com/v4/letter/e/3e96dc/32.png) [@Elvis\_Phala](https://forum.inductiveautomation.com/u/Elvis_Phala)\ **Post date:** [April 15, 2024, 2:23pm UTC](https://forum.inductiveautomation.com/t/email-alarming-not-working/18382/9 "2024-04-15T14:23:08Z")
In my case, I had changed the name of my email profile on the Gateway. I realized this once I had a look at the logs and I reverted back to the old name and the emails started coming through.