# Email Alarms quit working?

**URL:** <https://forum.inductiveautomation.com/t/email-alarms-quit-working/68844>\
**Category:** Ignition\
**Created:** [January 20, 2023, 11:50am UTC](https://forum.inductiveautomation.com/t/email-alarms-quit-working/68844 "2023-01-20T11:50:40Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Casey\_Stewart](https://avatars.discourse-cdn.com/v4/letter/c/ac8455/32.png) [@Casey\_Stewart](https://forum.inductiveautomation.com/u/Casey_Stewart)\
**Post date:** [January 20, 2023, 11:50am UTC](https://forum.inductiveautomation.com/t/email-alarms-quit-working/68844/1 "2023-01-20T11:50:40Z")

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Hello All,

Ignitions email alarming has been great - up until recently. Alarm notifications are no longer going out. I have pinged the email host and get communication. I have attached the log below. From looking at it - it looks like a communication issue between ignition and this server...my first thoughts are that it could be an added firewall at some point preventing ignition to communicate?

com.sun.mail.util.MailConnectException: Couldn't connect to host, port: [smtpgate.go.ppg.com](http://smtpgate.go.ppg.com), 25; timeout 10000  
at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:2053)  
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:697)  
at javax.mail.Service.connect(Service.java:364)  
at javax.mail.Service.connect(Service.java:245)  
at javax.mail.Service.connect(Service.java:194)  
at javax.mail.Transport.send0(Transport.java:253)  
at javax.mail.Transport.send(Transport.java:124)  
**at com.inductiveautomation.ignition.alarming.notification.email.EmailNotificationProfile$EmailTask.sendMessage(EmailNotificationProfile.java:749)**  
at com.inductiveautomation.ignition.alarming.notification.email.EmailNotificationProfile$EmailTask.buildAndMaybeSendMessage(EmailNotificationProfile.java:737)  
at com.inductiveautomation.ignition.alarming.notification.email.EmailNotificationProfile$EmailTask.run(EmailNotificationProfile.java:651)  
at com.inductiveautomation.ignition.alarming.notification.email.EmailNotificationProfile.lambda$sendNotification$0(EmailNotificationProfile.java:465)  
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)  
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)  
at java.base/java.lang.Thread.run(Unknown Source)  
Caused by: java.net.SocketTimeoutException: connect timed out  
at java.base/java.net.PlainSocketImpl.waitForConnect(Native Method)  
at java.base/java.net.PlainSocketImpl.socketConnect(Unknown Source)  
at java.base/java.net.AbstractPlainSocketImpl.doConnect(Unknown Source)  
at java.base/java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source)  
at java.base/java.net.AbstractPlainSocketImpl.connect(Unknown Source)  
at java.base/java.net.SocksSocketImpl.connect(Unknown Source)  
at java.base/java.net.Socket.connect(Unknown Source)  
at com.sun.mail.util.SocketFetcher.createSocket(SocketFetcher.java:310)  
at com.sun.mail.util.SocketFetcher.getSocket(SocketFetcher.java:236)  
at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:2019)  
... 13 common frames omitted

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<div class="post-metadata">

**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\
**Post date:** [January 20, 2023, 12:49pm UTC](https://forum.inductiveautomation.com/t/email-alarms-quit-working/68844/2 "2023-01-20T12:49:29Z")

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> [@Casey\_Stewart](#):
>
> an added firewall at some point preventing ignition to communicate

Yes. Or firewall functionality on the target mailserver itself.

This:

> [@Casey\_Stewart](#):
>
> Caused by: java.net.SocketTimeoutException: connect timed out

is purely a network issue.

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**Author:** ![Casey\_Stewart](https://avatars.discourse-cdn.com/v4/letter/c/ac8455/32.png) [@Casey\_Stewart](https://forum.inductiveautomation.com/u/Casey_Stewart)\
**Post date:** [January 20, 2023, 2:06pm UTC](https://forum.inductiveautomation.com/t/email-alarms-quit-working/68844/3 "2023-01-20T14:06:26Z")

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That is what I was wondering - I have reached out to IT and hopefully something comes of it. I appreciate your help. I will report back once things are running.

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**Author:** ![Casey\_Stewart](https://avatars.discourse-cdn.com/v4/letter/c/ac8455/32.png) [@Casey\_Stewart](https://forum.inductiveautomation.com/u/Casey_Stewart)\
**Post date:** [January 20, 2023, 2:41pm UTC](https://forum.inductiveautomation.com/t/email-alarms-quit-working/68844/4 "2023-01-20T14:41:20Z")

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IT has a malfunctioning firewall that needs multiple upgrades - a bypass was put in and things are working.