# Email pop3 acknowledge don't work

**URL:** <https://forum.inductiveautomation.com/t/email-pop3-acknowledge-dont-work/29738>\
**Category:** Ignition\
**Tags:** ignition79\
**Created:** [November 6, 2019, 9:22pm UTC](https://forum.inductiveautomation.com/t/email-pop3-acknowledge-dont-work/29738 "2019-11-06T21:22:07Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Dannymichaud](https://avatars.discourse-cdn.com/v4/letter/d/48db29/32.png) [@Dannymichaud](https://forum.inductiveautomation.com/u/Dannymichaud)\
**Post date:** [November 6, 2019, 9:22pm UTC](https://forum.inductiveautomation.com/t/email-pop3-acknowledge-dont-work/29738/1 "2019-11-06T21:22:07Z")

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Pop3 acknoledgement with alarmcode 4de9427e-c451-4071-be2e-7c056da12426 not found; skipping acknowledgement.

I generate a simple alarm and try to ack it by reply and it don’t find the event.

v7.9.10

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<div class="post-metadata">

**Author:** ![Dannymichaud](https://avatars.discourse-cdn.com/v4/letter/d/48db29/32.png) [@Dannymichaud](https://forum.inductiveautomation.com/u/Dannymichaud)\
**Post date:** [November 6, 2019, 9:37pm UTC](https://forum.inductiveautomation.com/t/email-pop3-acknowledge-dont-work/29738/2 "2019-11-06T21:37:46Z")

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I think it don’t find the alarmcode because I restart the email ack manager. But when the code is good, I don’t receive an debug log and it don’t ack also