# Email Settings Trouble

**URL:** <https://forum.inductiveautomation.com/t/email-settings-trouble/79646>\
**Category:** Ignition\
**Created:** [September 26, 2023, 1:44pm UTC](https://forum.inductiveautomation.com/t/email-settings-trouble/79646 "2023-09-26T13:44:38Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Ouhaddad\_Melissa](https://avatars.discourse-cdn.com/v4/letter/o/b5e925/32.png) [@Ouhaddad\_Melissa](https://forum.inductiveautomation.com/u/Ouhaddad_Melissa)\
**Post date:** [September 26, 2023, 1:44pm UTC](https://forum.inductiveautomation.com/t/email-settings-trouble/79646/1 "2023-09-26T13:44:38Z")

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Hello everyone,

I've created an email profile in my email settings and wanted to test it, but all I'm getting is the following error message: "javax.mail.MessagingException: Exception reading response; nested exception is: java.net.SocketTimeoutException: Read timed out."

Is this message indicative of a configuration issue or could it be related to security and firewall settings, especially considering that I am working within a company?

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<div class="post-metadata">

**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [September 26, 2023, 2:08pm UTC](https://forum.inductiveautomation.com/t/email-settings-trouble/79646/2 "2023-09-26T14:08:13Z")

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Network or firewall seems most likely.

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<div class="post-metadata">

**Author:** ![Ouhaddad\_Melissa](https://avatars.discourse-cdn.com/v4/letter/o/b5e925/32.png) [@Ouhaddad\_Melissa](https://forum.inductiveautomation.com/u/Ouhaddad_Melissa)\
**Post date:** [September 26, 2023, 2:09pm UTC](https://forum.inductiveautomation.com/t/email-settings-trouble/79646/3 "2023-09-26T14:09:01Z")

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How can i solve this issue ??

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<div class="post-metadata">

**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [September 26, 2023, 2:09pm UTC](https://forum.inductiveautomation.com/t/email-settings-trouble/79646/4 "2023-09-26T14:09:56Z")

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Get a wireshark capture and/or involve your IT department.

This error means the server, or whatever you are actually connecting to, isn't responding.