# Emergency Support Number

**URL:** <https://forum.inductiveautomation.com/t/emergency-support-number/115691>\
**Category:** General Discussion\
**Created:** [May 25, 2026, 6:10pm UTC](https://forum.inductiveautomation.com/t/emergency-support-number/115691 "2026-05-25T18:10:37Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![william.hull](https://avatars.discourse-cdn.com/v4/letter/w/a698b9/32.png) [@william.hull](https://forum.inductiveautomation.com/u/william.hull)\
**Post date:** [May 25, 2026, 6:10pm UTC](https://forum.inductiveautomation.com/t/emergency-support-number/115691/1 "2026-05-25T18:10:37Z")

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We had a major power failure last night and our ignition servers have been going off the wall since. I have contacted inductive automation via 1(800)266-7798, 1(888)730-9655, and 1(877)730-9655. We have the correct tier of support to allow for emergency calls, but every time I go through the automated response to get transferred to them, it rings once and then goes silent.

Does anyone have the direct line to emergency support?

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**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\
**Post date:** [May 25, 2026, 6:31pm UTC](https://forum.inductiveautomation.com/t/emergency-support-number/115691/2 "2026-05-25T18:31:57Z")

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I recommend opening a support ticket with the web portal so your support level is validated. Note that initial response time at the highest tier is two hours.