# Error email notification

**URL:** <https://forum.inductiveautomation.com/t/error-email-notification/10141>\
**Category:** Ignition\
**Created:** [June 17, 2015, 6:05am UTC](https://forum.inductiveautomation.com/t/error-email-notification/10141 "2015-06-17T06:05:36Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Giuseppe.mollica](https://avatars.discourse-cdn.com/v4/letter/g/2acd7d/32.png) [@Giuseppe.mollica](https://forum.inductiveautomation.com/u/Giuseppe.mollica)\
**Post date:** [June 17, 2015, 6:05am UTC](https://forum.inductiveautomation.com/t/error-email-notification/10141/1 "2015-06-17T06:05:36Z")

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Hello, I am trying to set up alarm email notification but I have this error and I can not fix it.  
I enclose picture of the error that I get  
[logs.bin.gz](https://us1.discourse-cdn.com/inductiveautomation/original/2X/0/08f92f19616a7a676fe08fa9c2ba099c9a81f0b5.gz) (498 KB)

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**Author:** ![KathyApplebaum](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kathyapplebaum/32/7261_2.png) [@KathyApplebaum](https://forum.inductiveautomation.com/u/KathyApplebaum)\
**Post date:** [June 17, 2015, 2:07pm UTC](https://forum.inductiveautomation.com/t/error-email-notification/10141/2 "2015-06-17T14:07:14Z")

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Did you supply the correct user name and password when you set up your email notification profile in the Gateway? This error typically comes from a bad user name or password.

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**Author:** ![Giuseppe.mollica](https://avatars.discourse-cdn.com/v4/letter/g/2acd7d/32.png) [@Giuseppe.mollica](https://forum.inductiveautomation.com/u/Giuseppe.mollica)\
**Post date:** [June 19, 2015, 5:39am UTC](https://forum.inductiveautomation.com/t/error-email-notification/10141/3 "2015-06-19T05:39:43Z")

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I checked, and username and password are correct

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**Author:** ![KathyApplebaum](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kathyapplebaum/32/7261_2.png) [@KathyApplebaum](https://forum.inductiveautomation.com/u/KathyApplebaum)\
**Post date:** [June 19, 2015, 2:42pm UTC](https://forum.inductiveautomation.com/t/error-email-notification/10141/4 "2015-06-19T14:42:17Z")

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Your best bet will be to contact our tech support, because getting the right configuration to make your SMTP server happy can be tricky. Before calling them, go to the Gateway and turn on debug mode (Configure -\> Alarming -\> Notification -\> Advanced Properties)

In the mean time, you might try one of the following:

- Turning on SSL (and using the correct port for SSL)
- Not authenticating
- If this is an Exchange server, users of a number of apps have reported that [the first solution listed here](https://confluence.atlassian.com/display/JIRAKB/No+authentication+mechansims+supported+by+both+server+and+client+when+Configuring+Microsoft+Exchange+SMTP+Server) works. Tech support can walk you through how to add JVM startup arguments to your gateway if you need help.

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**Author:** ![Giuseppe.mollica](https://avatars.discourse-cdn.com/v4/letter/g/2acd7d/32.png) [@Giuseppe.mollica](https://forum.inductiveautomation.com/u/Giuseppe.mollica)\
**Post date:** [June 23, 2015, 1:10pm UTC](https://forum.inductiveautomation.com/t/error-email-notification/10141/5 "2015-06-23T13:10:50Z")

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It doesn’t work.  
attack debug file