# Error GATEWAYs (Defined neverconnected)

**URL:** <https://forum.inductiveautomation.com/t/error-gateways-defined-neverconnected/84950>\
**Category:** Ignition\
**Tags:** ignition79, perspective, vision\
**Created:** [January 30, 2024, 2:16pm UTC](https://forum.inductiveautomation.com/t/error-gateways-defined-neverconnected/84950 "2024-01-30T14:16:24Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![antonio.sanchez](https://avatars.discourse-cdn.com/v4/letter/a/a587f6/32.png) [@antonio.sanchez](https://forum.inductiveautomation.com/u/antonio.sanchez)\
**Post date:** [January 30, 2024, 2:16pm UTC](https://forum.inductiveautomation.com/t/error-gateways-defined-neverconnected/84950/1 "2024-01-30T14:16:24Z")

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Hi  
we have a next situacion:

we detected this error

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/6/a/6a5fc22ac1186bf4a09d3c7fa178c849e25c6b6e.png)  
 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/f/9/f98a7214c34dbd6402d7138f67acd48aac3e5bbf.png)

but I see the gateway working well

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/b/7/b7f8d949a875f81b04e73ef1b23153fe997f4aa1.png)

and the designer too

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/5/5/55327116c5d6ab78f69e9d6768b2b13f2c324a9a.jpeg)

you know what is the error?

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<div class="post-metadata">

**Author:** ![Bryson\_Prince](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/bryson_prince/32/48866_2.png) [@Bryson\_Prince](https://forum.inductiveautomation.com/u/Bryson_Prince)\
**Post date:** [February 13, 2024, 11:51pm UTC](https://forum.inductiveautomation.com/t/error-gateways-defined-neverconnected/84950/2 "2024-02-13T23:51:53Z")

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Hi Antonio,

Do you have any remote tag providers using that gateway name? Do you have gateway network connections or any certificates installed for that gateway name?

If there are no dependencies using that gateway name, then a restart of the local gateway should remove that remote gateway entry.

If after checking those dependencies and restarting the gateway you are still seeing the error, please open up a support ticket with us at [https://support.inductiveautomation.com/hc/](https://support.inductiveautomation.com/hc/)