# Error in installation of Ignition Gateway 8.1.21 for windows

**URL:** <https://forum.inductiveautomation.com/t/error-in-installation-of-ignition-gateway-8-1-21-for-windows/64990>\
**Category:** Ignition\
**Tags:** ignition81, perspective\
**Created:** [October 9, 2022, 10:52pm UTC](https://forum.inductiveautomation.com/t/error-in-installation-of-ignition-gateway-8-1-21-for-windows/64990 "2022-10-09T22:52:33Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![humbertomaderocantu](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/humbertomaderocantu/32/23679_2.png) [@humbertomaderocantu](https://forum.inductiveautomation.com/u/humbertomaderocantu)\
**Post date:** [October 9, 2022, 10:52pm UTC](https://forum.inductiveautomation.com/t/error-in-installation-of-ignition-gateway-8-1-21-for-windows/64990/1 "2022-10-09T22:52:33Z")

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I am upgrading Ignition Gateway for version 8.1 to Ignition v 8.1.21 the latest  
It runs with no error, I did the installation twice with a new download file to eliminate any possible transmission problem  
Every thing looks fine but when I run the Design Launcher or Ignition Visual client launcher or perspective workstation, when they try to connect to the gateway, they all give me the same error: Error code 1: could not open c:\>users/myname/.ignition/code/resources/runtime/11.0.15/jvm.cfg then all the clients do not run when trying to connect to the gateway server, Do you have an idea what it may be happening?? has any one this problem when upgrading to v 8.1.21 ?

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**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\
**Post date:** [October 11, 2022, 11:15pm UTC](https://forum.inductiveautomation.com/t/error-in-installation-of-ignition-gateway-8-1-21-for-windows/64990/2 "2022-10-11T23:15:35Z")

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You should contact support. No answer with a couple weekdays means no one has an answer.

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**Author:** ![humbertomaderocantu](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/humbertomaderocantu/32/23679_2.png) [@humbertomaderocantu](https://forum.inductiveautomation.com/u/humbertomaderocantu)\
**Post date:** [October 11, 2022, 11:33pm UTC](https://forum.inductiveautomation.com/t/error-in-installation-of-ignition-gateway-8-1-21-for-windows/64990/3 "2022-10-11T23:33:58Z")

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Thank you, I will wait another 2 days.