# Error Lauching application **URL:** \ **Category:** Ignition\ **Created:** [February 28, 2013, 4:58pm UTC](https://forum.inductiveautomation.com/t/error-lauching-application/5941 "2013-02-28T16:58:24Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![HALW80](https://avatars.discourse-cdn.com/v4/letter/h/47e85d/32.png) [@HALW80](https://forum.inductiveautomation.com/u/HALW80)\ **Post date:** [February 28, 2013, 4:58pm UTC](https://forum.inductiveautomation.com/t/error-lauching-application/5941/1 "2013-02-28T16:58:24Z")
I am getting the following error lauching my application via a url can lauch it locally with no errors “SocketTimeOutException: connect timed out” Anyone any pointers/solutions? Using Version 7.5.5 (b1255) Thanks ---
**Author:** ![Travis.Cox](https://avatars.discourse-cdn.com/v4/letter/t/b9bd4f/32.png) [@Travis.Cox](https://forum.inductiveautomation.com/u/Travis.Cox)\ **Post date:** [February 28, 2013, 6:06pm UTC](https://forum.inductiveautomation.com/t/error-lauching-application/5941/2 "2013-02-28T18:06:06Z")
Try turning off any virus checkers. We have seen lately that these cause issues when launching clients. ---
**Author:** ![HALW80](https://avatars.discourse-cdn.com/v4/letter/h/47e85d/32.png) [@HALW80](https://forum.inductiveautomation.com/u/HALW80)\ **Post date:** [February 28, 2013, 8:51pm UTC](https://forum.inductiveautomation.com/t/error-lauching-application/5941/3 "2013-02-28T20:51:05Z")
Thanks for your suggestion…I am still getting the error though ---
**Author:** ![greg.simpson](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/greg.simpson/32/3135_2.png) [@greg.simpson](https://forum.inductiveautomation.com/u/greg.simpson)\ **Post date:** [March 1, 2013, 12:18am UTC](https://forum.inductiveautomation.com/t/error-lauching-application/5941/4 "2013-03-01T00:18:02Z")
Have you configured your firewall to allow inbound and outbound exceptions for the port Ignition is using? ---
**Author:** ![HALW80](https://avatars.discourse-cdn.com/v4/letter/h/47e85d/32.png) [@HALW80](https://forum.inductiveautomation.com/u/HALW80)\ **Post date:** [March 1, 2013, 9:36am UTC](https://forum.inductiveautomation.com/t/error-lauching-application/5941/5 "2013-03-01T09:36:00Z")
Hi our firewall is allowing this port to pass ---
**Author:** ![HALW80](https://avatars.discourse-cdn.com/v4/letter/h/47e85d/32.png) [@HALW80](https://forum.inductiveautomation.com/u/HALW80)\ **Post date:** [March 4, 2013, 2:37pm UTC](https://forum.inductiveautomation.com/t/error-lauching-application/5941/6 "2013-03-04T14:37:37Z")
Just to clarify port 8043 allows in & out bound on the firewall and we access via https//… :8043 Does port 8088 have open too even if we want to use https? I just realised the mobile application will lauch & run for some reason but not the full screen/standard or applet I also can’t get into designer ---
**Author:** ![diat150](https://avatars.discourse-cdn.com/v4/letter/d/a587f6/32.png) [@diat150](https://forum.inductiveautomation.com/u/diat150)\ **Post date:** [March 4, 2013, 3:08pm UTC](https://forum.inductiveautomation.com/t/error-lauching-application/5941/7 "2013-03-04T15:08:27Z")
yes, both need to be open. ---
**Author:** ![HALW80](https://avatars.discourse-cdn.com/v4/letter/h/47e85d/32.png) [@HALW80](https://forum.inductiveautomation.com/u/HALW80)\ **Post date:** [March 5, 2013, 2:51pm UTC](https://forum.inductiveautomation.com/t/error-lauching-application/5941/8 "2013-03-05T14:51:50Z")
thanks diat150 does both ports need be open even if SSL is enabled on the gateway The manual says "After SSL is enabled, all clients and web browsers will be redirected to the SSL port if they try to use the standard HTTP port. By default, the SSL port is 8043. " ---
**Author:** ![HALW80](https://avatars.discourse-cdn.com/v4/letter/h/47e85d/32.png) [@HALW80](https://forum.inductiveautomation.com/u/HALW80)\ **Post date:** [March 7, 2013, 8:49am UTC](https://forum.inductiveautomation.com/t/error-lauching-application/5941/9 "2013-03-07T08:49:32Z")
Still haven’t succeeded to launch designer or client from the url In config, Gateway setting, Use SSL is ticked. Have tried from gateway home page and desktop shortcut. I had added 8043 and 8088 to gateway server inbound firewall rules Our customer has external IT consultants who manage their networks/firewall and they are reluctant to enable 8088 as its not https encrypted. Is the antivirus on the gateway server or the client laptop that needs to be disabled? ---
**Author:** ![HALW80](https://avatars.discourse-cdn.com/v4/letter/h/47e85d/32.png) [@HALW80](https://forum.inductiveautomation.com/u/HALW80)\ **Post date:** [March 7, 2013, 3:54pm UTC](https://forum.inductiveautomation.com/t/error-lauching-application/5941/10 "2013-03-07T15:54:34Z")
Since my previous post we have uninstalled McAfee from the computer running the gateway server We have also updated ignition from 7.5.5 to 7.5.6 ---
**Author:** ![greg.simpson](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/greg.simpson/32/3135_2.png) [@greg.simpson](https://forum.inductiveautomation.com/u/greg.simpson)\ **Post date:** [March 7, 2013, 3:59pm UTC](https://forum.inductiveautomation.com/t/error-lauching-application/5941/11 "2013-03-07T15:59:35Z")
Is there more information in the stack trace other than the timeout? If there is can you post it so we can see what other information it has. It sounds like everything is configured properly. I would suggest calling tech so we can do a go to meeting and see whats going on. ---
**Author:** ![HALW80](https://avatars.discourse-cdn.com/v4/letter/h/47e85d/32.png) [@HALW80](https://forum.inductiveautomation.com/u/HALW80)\ **Post date:** [March 7, 2013, 4:05pm UTC](https://forum.inductiveautomation.com/t/error-lauching-application/5941/12 "2013-03-07T16:05:34Z")
The java console shows the following: CacheEntry[scada.private.ie:8043/main/system/launch/designer/designer.jnlp]: updateAvailable=false,lastModified=Thu Jan 01 01:00:00 GMT 1970,length=1417 Match: beginTraversal Match: digest selected JREDesc: JREDesc[version 1.7, heap=67108864-1073741824, args=-XX:MaxPermSize=128m, href=null, sel=false, null, null], JREInfo: JREInfo for index 0: platform is: 1.7 product is: 1.7.0\_15 location is: [java.sun.com/products/autodl/j2se](http://java.sun.com/products/autodl/j2se) path is: C:\Program Files\Java\jre7\bin\javaw.exe args is: null native platform is: Windows, x86 [x86, 32bit] JavaFX runtime is: JavaFX 2.2.7 found at C:\Program Files\Java\jre7 enabled is: true registered is: true system is: true ``` Match: selecting maxHeap: 1073741824 Match: selecting InitHeap: 67108864 Match: digesting vmargs: -XX:MaxPermSize=128m Match: digested vmargs: [JVMParameters: isSecure: true, args: -XX:MaxPermSize=128m] Match: JVM args after accumulation: [JVMParameters: isSecure: true, args: -XX:MaxPermSize=128m] Match: digest LaunchDesc: [scada.private.ie:8043/main/syst ... igner.jnlp](https://scada.private.ie:8043/main/system/launch/designer/designer.jnlp) Match: digest properties: [-Djavaws.sr.gateway.addr.0=scada.private.ie:8088:8043/main, -Djavaws.sr.launchts=1362671998948, -Djavaws.sr.scope=D, -Djavaws.sr.main=com.inductiveautomation.ignition.designer.DesignerStartupHook, -Dsun.java2d.d3d=false, -Djavaws.sr.memory.init=64M, -Djavaws.sr.memory.max=1024M] Match: JVM args: [JVMParameters: isSecure: true, args: -XX:MaxPermSize=128m -Djavaws.sr.gateway.addr.0=scada.private.ie:8088:8043/main -Djavaws.sr.launchts=1362671998948 -Djavaws.sr.scope=D -Djavaws.sr.main=com.inductiveautomation.ignition.designer.DesignerStartupHook -Dsun.java2d.d3d=false -Djavaws.sr.memory.init=64M -Djavaws.sr.memory.max=1024M] Match: endTraversal .. Match: JVM args final: -Xmx1g -XX:MaxPermSize=128m -Djavaws.sr.gateway.addr.0=scada.private.ie:8088:8043/main -Djavaws.sr.launchts=1362671998948 -Djavaws.sr.scope=D -Djavaws.sr.main=com.inductiveautomation.ignition.designer.DesignerStartupHook -Dsun.java2d.d3d=false -Djavaws.sr.memory.init=64M -Djavaws.sr.memory.max=1024M Match: Running JREInfo Version match: 1.7.0.15 == 1.7.0.15 Match: Running JVM args match: have:<-XX:MaxPermSize=128m -Djavaws.sr.gateway.addr.0=scada.private.ie:8088:8043/main -Djavaws.sr.launchts=1362671998948 -Djavaws.sr.scope=D -Djavaws.sr.main=com.inductiveautomation.ignition.designer.DesignerStartupHook -Dsun.java2d.d3d=false -Djavaws.sr.memory.init=64M -Djavaws.sr.memory.max=1024M -Xmx1g -Dsun.java2d.d3d=false> satisfy want:<-Xmx1g -XX:MaxPermSize=128m -Djavaws.sr.gateway.addr.0=scada.private.ie:8088:8043/main -Djavaws.sr.launchts=1362671998948 -Djavaws.sr.scope=D -Djavaws.sr.main=com.inductiveautomation.ignition.designer.DesignerStartupHook -Dsun.java2d.d3d=false -Djavaws.sr.memory.init=64M -Djavaws.sr.memory.max=1024M> ``` CacheEntry[scada.private.ie:8043/main/system/launchbin/launchclient.jar]: updateAvailable=false,lastModified=Thu Jan 01 01:00:00 GMT 1970,length=263565 CacheEntry[scada.private.ie:8043/main/web/platform\_logo.png]: updateAvailable=true,lastModified=Thu Mar 07 14:16:13 GMT 2013,length=1076 Starting Bootstrap Loader v2.0 Connect Step [attempt 1] connecting to: [scada.private.ie:8088/main…](http://scada.private.ie:8088/main..). Connect attempt 1 for address [scada.private.ie:8088/main](http://scada.private.ie:8088/main) failed. java.net.SocketTimeoutException: connect timed out at java.net.TwoStacksPlainSocketImpl.socketConnect(Native Method) at java.net.AbstractPlainSocketImpl.doConnect(Unknown Source) at java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source) at java.net.AbstractPlainSocketImpl.connect(Unknown Source) at java.net.PlainSocketImpl.connect(Unknown Source) at java.net.SocksSocketImpl.connect(Unknown Source) at java.net.Socket.connect(Unknown Source) at sun.net.NetworkClient.doConnect(Unknown Source) at sun.net.www.http.HttpClient.openServer(Unknown Source) at sun.net.www.http.HttpClient.openServer(Unknown Source) at sun.net.www.http.HttpClient.(Unknown Source) at sun.net.www.http.HttpClient.New(Unknown Source) at sun.net.www.http.HttpClient.New(Unknown Source) at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(Unknown Source) at sun.net.www.protocol.http.HttpURLConnection.plainConnect(Unknown Source) at sun.net.www.protocol.http.HttpURLConnection.connect(Unknown Source) at com.inductiveautomation.ignition.client.launch.steps.ConnectStep.downloadManifest(ConnectStep.java:99) at com.inductiveautomation.ignition.client.launch.steps.ConnectStep.downloadManifest(ConnectStep.java:72) at com.inductiveautomation.ignition.client.launch.steps.ConnectStep.run(ConnectStep.java:46) at com.inductiveautomation.ignition.client.launch.AbstractStepRunner.run(AbstractStepRunner.java:32) at java.lang.Thread.run(Unknown Source) java.net.SocketTimeoutException: connect timed out at java.net.TwoStacksPlainSocketImpl.socketConnect(Native Method) at java.net.AbstractPlainSocketImpl.doConnect(Unknown Source) at java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source) at java.net.AbstractPlainSocketImpl.connect(Unknown Source) at java.net.PlainSocketImpl.connect(Unknown Source) at java.net.SocksSocketImpl.connect(Unknown Source) at java.net.Socket.connect(Unknown Source) at sun.net.NetworkClient.doConnect(Unknown Source) at sun.net.www.http.HttpClient.openServer(Unknown Source) at sun.net.www.http.HttpClient.openServer(Unknown Source) at sun.net.www.http.HttpClient.(Unknown Source) at sun.net.www.http.HttpClient.New(Unknown Source) at sun.net.www.http.HttpClient.New(Unknown Source) at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(Unknown Source) at sun.net.www.protocol.http.HttpURLConnection.plainConnect(Unknown Source) at sun.net.www.protocol.http.HttpURLConnection.connect(Unknown Source) at com.inductiveautomation.ignition.client.launch.steps.ConnectStep.downloadManifest(ConnectStep.java:99) at com.inductiveautomation.ignition.client.launch.steps.ConnectStep.downloadManifest(ConnectStep.java:72) at com.inductiveautomation.ignition.client.launch.steps.ConnectStep.run(ConnectStep.java:46) at com.inductiveautomation.ignition.client.launch.AbstractStepRunner.run(AbstractStepRunner.java:32) at java.lang.Thread.run(Unknown Source) ---
**Author:** ![Travis.Cox](https://avatars.discourse-cdn.com/v4/letter/t/b9bd4f/32.png) [@Travis.Cox](https://forum.inductiveautomation.com/u/Travis.Cox)\ **Post date:** [March 7, 2013, 7:57pm UTC](https://forum.inductiveautomation.com/t/error-lauching-application/5941/13 "2013-03-07T19:57:37Z")
You need to remove any anti-virus checkers from the client machine not the server. Have you tried launching the client on different machines? ---
**Author:** ![HALW80](https://avatars.discourse-cdn.com/v4/letter/h/47e85d/32.png) [@HALW80](https://forum.inductiveautomation.com/u/HALW80)\ **Post date:** [March 27, 2013, 1:12pm UTC](https://forum.inductiveautomation.com/t/error-lauching-application/5941/14 "2013-03-27T13:12:01Z")
Following a call to your tech support we resolved the problem by opening port 8088 Thanks for your help…sorry for the delay in updating