# Error Logging into Client

**URL:** <https://forum.inductiveautomation.com/t/error-logging-into-client/20893>\
**Category:** Ignition\
**Created:** [November 15, 2018, 7:56pm UTC](https://forum.inductiveautomation.com/t/error-logging-into-client/20893 "2018-11-15T19:56:29Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![codymmb](https://avatars.discourse-cdn.com/v4/letter/c/9fc29f/32.png) [@codymmb](https://forum.inductiveautomation.com/u/codymmb)\
**Post date:** [November 15, 2018, 7:56pm UTC](https://forum.inductiveautomation.com/t/error-logging-into-client/20893/1 "2018-11-15T19:56:29Z")

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I can use the default user source to log into the gateway and designer, but when I try to log into a client using the same credentials that worked previously, I get an error in the Java console:

[text.txt](https://us1.discourse-cdn.com/inductiveautomation/original/2X/4/422c51c5d18294736cb7555e682f3ebcbfa8a64e.txt) (23.9 KB)

I’ve tried creating a new user source, signing in with a new user, removing auto login, restarting the server the gateway is on,removing gateway/client event scripts, so far I am still getting the same error. The tags are still logging, I can look at and control everything through the designer, but I can’t get to the client.

Has anyone else encountered this error? Thanks for the help

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**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\
**Post date:** [November 15, 2018, 8:49pm UTC](https://forum.inductiveautomation.com/t/error-logging-into-client/20893/2 "2018-11-15T20:49:04Z")

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Based on the code, it looks like something’s messed up in the license key - the client is trying to read the Vision client count out of the license, and failing to parse it as an integer. Can you direct-message me the license key of the gateway that’s failing to launch clients? EDIT: Yes, the license key was set up incorrectly.

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**Author:** ![fabiano.moreira.amar](https://avatars.discourse-cdn.com/v4/letter/f/ebca7d/32.png) [@fabiano.moreira.amar](https://forum.inductiveautomation.com/u/fabiano.moreira.amar)\
**Post date:** [July 25, 2023, 2:31am UTC](https://forum.inductiveautomation.com/t/error-logging-into-client/20893/3 "2023-07-25T02:31:14Z")

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I am having the same issue but I am using a trial license. I dont have a paid one...How can this be fixed?

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**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [July 25, 2023, 2:37am UTC](https://forum.inductiveautomation.com/t/error-logging-into-client/20893/4 "2023-07-25T02:37:38Z")

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Start a new topic with all the details, logs, and error messages you have.

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**Author:** ![fabiano.moreira.amar](https://avatars.discourse-cdn.com/v4/letter/f/ebca7d/32.png) [@fabiano.moreira.amar](https://forum.inductiveautomation.com/u/fabiano.moreira.amar)\
**Post date:** [July 26, 2023, 1:53pm UTC](https://forum.inductiveautomation.com/t/error-logging-into-client/20893/5 "2023-07-26T13:53:04Z")

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Done yesterday, but no answers until now.