# Error when starting Client

**URL:** <https://forum.inductiveautomation.com/t/error-when-starting-client/21320>\
**Category:** Ignition\
**Created:** [December 11, 2018, 1:34am UTC](https://forum.inductiveautomation.com/t/error-when-starting-client/21320 "2018-12-11T01:34:44Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![ace5715](https://avatars.discourse-cdn.com/v4/letter/a/76d3ee/32.png) [@ace5715](https://forum.inductiveautomation.com/u/ace5715)\
**Post date:** [December 11, 2018, 1:34am UTC](https://forum.inductiveautomation.com/t/error-when-starting-client/21320/1 "2018-12-11T01:34:44Z")

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We keep getting the following error when a client is starting, the other clients on the same Gateway start up normally. Client launcher has been downloaded from the gateway and the application re downloaded. No changes have been made to the client PC.

Has anyone seen this issue before?

![](https://cdck-file-uploads-us1.s3.dualstack.us-west-2.amazonaws.com/inductiveautomation/original/2X/e/e55fd882e83c75c2f09be27c70b6ea3563f52def.png)

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**Author:** ![JordanCClark](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/jordancclark/32/83362_2.png) [@JordanCClark](https://forum.inductiveautomation.com/u/JordanCClark)\
**Post date:** [December 11, 2018, 2:10pm UTC](https://forum.inductiveautomation.com/t/error-when-starting-client/21320/2 "2018-12-11T14:10:09Z")

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Did you try deleting the users .ignition folder?

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**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [December 11, 2018, 2:13pm UTC](https://forum.inductiveautomation.com/t/error-when-starting-client/21320/3 "2018-12-11T14:13:50Z")

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I think we’ve also seen this when a proxy or AV on the client machine interferes with downloading files from the gateway.

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**Author:** ![ace5715](https://avatars.discourse-cdn.com/v4/letter/a/76d3ee/32.png) [@ace5715](https://forum.inductiveautomation.com/u/ace5715)\
**Post date:** [December 11, 2018, 8:30pm UTC](https://forum.inductiveautomation.com/t/error-when-starting-client/21320/4 "2018-12-11T20:30:20Z")

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Thanks we will give it a try.