# Error when trying to login

**URL:** <https://forum.inductiveautomation.com/t/error-when-trying-to-login/80882>\
**Category:** Ignition\
**Created:** [October 24, 2023, 12:18am UTC](https://forum.inductiveautomation.com/t/error-when-trying-to-login/80882 "2023-10-24T00:18:17Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![ignitionSL](https://avatars.discourse-cdn.com/v4/letter/i/9e8a1a/32.png) [@ignitionSL](https://forum.inductiveautomation.com/u/ignitionSL)\
**Post date:** [October 24, 2023, 12:18am UTC](https://forum.inductiveautomation.com/t/error-when-trying-to-login/80882/1 "2023-10-24T00:18:17Z")

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I am facing the following error when I try to login.  
Anyway to resolve?

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/d/d/dd9c2e98f74f3eef20e2c7cef13e9dfc485ffe61.jpeg)

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**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\
**Post date:** [October 24, 2023, 12:20am UTC](https://forum.inductiveautomation.com/t/error-when-trying-to-login/80882/2 "2023-10-24T00:20:15Z")

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You will need to look at your gateway log files. Through your gateway web interface if you can, otherwise via the wrapper log file.

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<div class="post-metadata">

**Author:** ![ignitionSL](https://avatars.discourse-cdn.com/v4/letter/i/9e8a1a/32.png) [@ignitionSL](https://forum.inductiveautomation.com/u/ignitionSL)\
**Post date:** [October 24, 2023, 12:21am UTC](https://forum.inductiveautomation.com/t/error-when-trying-to-login/80882/3 "2023-10-24T00:21:38Z")

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> [@pturmel](#):
>
> gateway log files

Could you please guide me? I have no idea

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<div class="post-metadata">

**Author:** ![ignitionSL](https://avatars.discourse-cdn.com/v4/letter/i/9e8a1a/32.png) [@ignitionSL](https://forum.inductiveautomation.com/u/ignitionSL)\
**Post date:** [October 24, 2023, 12:42am UTC](https://forum.inductiveautomation.com/t/error-when-trying-to-login/80882/4 "2023-10-24T00:42:56Z")

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This happened after security configuration was carried out and once I tried to open another project through the config app.

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/7/a/7a1bb6c8a743772588d9931606f2815ee66fb8e6.png)

![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/8/d/8d22b906c91925f27b94b15f8e4446777a03b637.png)

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<div class="post-metadata">

**Author:** ![ignitionSL](https://avatars.discourse-cdn.com/v4/letter/i/9e8a1a/32.png) [@ignitionSL](https://forum.inductiveautomation.com/u/ignitionSL)\
**Post date:** [October 24, 2023, 4:05am UTC](https://forum.inductiveautomation.com/t/error-when-trying-to-login/80882/5 "2023-10-24T04:05:51Z")

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the solution is here. This creates separate administrator password with username  
[Password reset](https://docs.inductiveautomation.com/pages/viewpage.action?pageId=72418712#GatewayCommandlineUtilitygwcmd-GatewayPasswordReset)