# Exception while starting up module

**URL:** <https://forum.inductiveautomation.com/t/exception-while-starting-up-module/92841>\
**Category:** Ignition\
**Created:** [July 5, 2024, 2:09pm UTC](https://forum.inductiveautomation.com/t/exception-while-starting-up-module/92841 "2024-07-05T14:09:13Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Jason\_Bench](https://avatars.discourse-cdn.com/v4/letter/j/a3d4f5/32.png) [@Jason\_Bench](https://forum.inductiveautomation.com/u/Jason_Bench)\
**Post date:** [July 5, 2024, 2:09pm UTC](https://forum.inductiveautomation.com/t/exception-while-starting-up-module/92841/1 "2024-07-05T14:09:13Z")

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I had a trial version of the voice notification module installed and it was working. Trial expired and then we were getting a faulted status on the module when we tried to reset it. We updated our license to include that module but when I tried uninstalling and reinstalling, we are getting the same fault:

java.lang.Exception: Exception while starting up module "com.inductiveautomation.phone-notification".  
Caused by: java.lang.UnsatisfiedLinkError: Native Library /usr/local/bin/ignition/temp/libcerevoice\_eng.so already loaded in another classloader

Also getting the same on the voice module we are using (katherine-english)

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**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [July 5, 2024, 2:16pm UTC](https://forum.inductiveautomation.com/t/exception-while-starting-up-module/92841/2 "2024-07-05T14:16:08Z")

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You'll need to restart the Ignition Gateway entirely.