# Exchange error when trying to import

**URL:** <https://forum.inductiveautomation.com/t/exchange-error-when-trying-to-import/33846>\
**Category:** Ignition Exchange\
**Created:** [April 10, 2020, 1:23pm UTC](https://forum.inductiveautomation.com/t/exchange-error-when-trying-to-import/33846 "2020-04-10T13:23:52Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![ecallaghan](https://avatars.discourse-cdn.com/v4/letter/e/f475e1/32.png) [@ecallaghan](https://forum.inductiveautomation.com/u/ecallaghan)\
**Post date:** [April 10, 2020, 1:23pm UTC](https://forum.inductiveautomation.com/t/exchange-error-when-trying-to-import/33846/1 "2020-04-10T13:23:52Z")

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Hello. I’ve tried (not all at once) importing all of the Exchange .zip files marked Beginner and get an error every time I try. You can see this error, I’ve attached a screen shot.

Is there something I’m doing wrong?

tia,  
Eileen

 ![14%20AM](https://us1.discourse-cdn.com/inductiveautomation/original/2X/c/c204e7c78509d3199c1be7f11fbe62ad4fe25ce6.png)

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**Author:** ![KathyApplebaum](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kathyapplebaum/32/7261_2.png) [@KathyApplebaum](https://forum.inductiveautomation.com/u/KathyApplebaum)\
**Post date:** [April 10, 2020, 2:46pm UTC](https://forum.inductiveautomation.com/t/exchange-error-when-trying-to-import/33846/2 "2020-04-10T14:46:45Z")

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Which exchange package is it? If you manually unzip the file, are there any resources in it?

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**Author:** ![ecallaghan](https://avatars.discourse-cdn.com/v4/letter/e/f475e1/32.png) [@ecallaghan](https://forum.inductiveautomation.com/u/ecallaghan)\
**Post date:** [April 10, 2020, 4:10pm UTC](https://forum.inductiveautomation.com/t/exchange-error-when-trying-to-import/33846/3 "2020-04-10T16:10:35Z")

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Thanks! I was able to get them (.zip files) to load when I Imported them from the Project from the Designer Launcher.  
It wasn’t working for me when I tried importing from the Gateway.

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**Author:** ![illank86](https://avatars.discourse-cdn.com/v4/letter/i/c77e96/32.png) [@illank86](https://forum.inductiveautomation.com/u/illank86)\
**Post date:** [August 19, 2020, 7:33am UTC](https://forum.inductiveautomation.com/t/exchange-error-when-trying-to-import/33846/4 "2020-08-19T07:33:25Z")

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Hi, could you please explain more regarding the problem, i’m facing the same issue… i cant get it to work…