# Exporting file in quarantined section in store and forward

**URL:** <https://forum.inductiveautomation.com/t/exporting-file-in-quarantined-section-in-store-and-forward/17556>\
**Category:** Ignition\
**Created:** [March 30, 2018, 4:07pm UTC](https://forum.inductiveautomation.com/t/exporting-file-in-quarantined-section-in-store-and-forward/17556 "2018-03-30T16:07:00Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![mickificki](https://avatars.discourse-cdn.com/v4/letter/m/b9e5f3/32.png) [@mickificki](https://forum.inductiveautomation.com/u/mickificki)\
**Post date:** [March 30, 2018, 4:07pm UTC](https://forum.inductiveautomation.com/t/exporting-file-in-quarantined-section-in-store-and-forward/17556/1 "2018-03-30T16:07:00Z")

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Hi,

I’m trying to access a file that’s been quarantined in the store and forward page on the ignition gateway. I keep getting a download failed network error when attempting to export the file, and I assume it’s a network firewall issue.

Was wondering if there’s an easier/quicker way to get the quarantined file without having to go thru the firewall. I do have direct access to the ignition server.

Thank you.

James Lee

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**Author:** ![ethomason](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/ethomason/32/43338_2.png) [@ethomason](https://forum.inductiveautomation.com/u/ethomason)\
**Post date:** [March 30, 2018, 6:07pm UTC](https://forum.inductiveautomation.com/t/exporting-file-in-quarantined-section-in-store-and-forward/17556/2 "2018-03-30T18:07:17Z")

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Are you trying to do this through a browser that’s not on the gateway server? Since you have access to the server you can export the file from there, then copy it out.