# FactorySQL support **URL:** \ **Category:** Ignition\ **Created:** [September 27, 2019, 6:45pm UTC](https://forum.inductiveautomation.com/t/factorysql-support/28626 "2019-09-27T18:45:14Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![jimjohnson](https://avatars.discourse-cdn.com/v4/letter/j/898d66/32.png) [@jimjohnson](https://forum.inductiveautomation.com/u/jimjohnson)\ **Post date:** [September 27, 2019, 6:45pm UTC](https://forum.inductiveautomation.com/t/factorysql-support/28626/1 "2019-09-27T18:45:14Z")
I just realized that support for FactorySQL has ended. I have a customer that I created a system for 11 years ago in Thailand and have been supporting them ever since. Today, we had a guy go to make a small change and the FactorySQL started having trouble. Do I have to upgrade to Ignition if I can’t figure out the problems? ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [September 27, 2019, 7:36pm UTC](https://forum.inductiveautomation.com/t/factorysql-support/28626/2 "2019-09-27T19:36:09Z")
Quite possibly. Keep in mind that old versions of Ignition aren’t supported either. Version 7.7 is the oldest version still supported, and that is expiring soon. ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [September 27, 2019, 7:44pm UTC](https://forum.inductiveautomation.com/t/factorysql-support/28626/3 "2019-09-27T19:44:40Z")
You can always ask here. There’s some old-timers that might be able to help. I don’t know what will happen if you call support. There’s quite possibly 0 people in the support department with hands on experience using FSQL. The SQL Bridge module is basically a direct descendent (though ported to Java) of FSQL, though, so if your question is generally applicable to groups and how they work it might be answerable. ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [September 27, 2019, 7:48pm UTC](https://forum.inductiveautomation.com/t/factorysql-support/28626/4 "2019-09-27T19:48:06Z")
> [@Kevin.Herron](#): > > There’s some old-timers that might be able to help. Hey! Who are you calling _ **old** _ ?!?!? 😛 But yeah, some of us have relevant memories. A bit foggy, though. /: ---
**Author:** ![JordanCClark](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/jordancclark/32/83362_2.png) [@JordanCClark](https://forum.inductiveautomation.com/u/JordanCClark)\ **Post date:** [September 27, 2019, 7:51pm UTC](https://forum.inductiveautomation.com/t/factorysql-support/28626/5 "2019-09-27T19:51:58Z")
> [@Kevin.Herron](#): > > There’s some old-timers that might be able to help. I'd be offended if it wasn't for my huge ego. 🤪 ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [September 27, 2019, 7:53pm UTC](https://forum.inductiveautomation.com/t/factorysql-support/28626/6 "2019-09-27T19:53:29Z")
s/old-timers/treasured veteran knowledge holders ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [September 27, 2019, 8:17pm UTC](https://forum.inductiveautomation.com/t/factorysql-support/28626/7 "2019-09-27T20:17:39Z")
Good save! ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [September 27, 2019, 8:20pm UTC](https://forum.inductiveautomation.com/t/factorysql-support/28626/8 "2019-09-27T20:20:29Z")
Reminiscing aside, share what you can and we’ll help as we can. ---
**Author:** ![jimjohnson](https://avatars.discourse-cdn.com/v4/letter/j/898d66/32.png) [@jimjohnson](https://forum.inductiveautomation.com/u/jimjohnson)\ **Post date:** [September 28, 2019, 12:02am UTC](https://forum.inductiveautomation.com/t/factorysql-support/28626/9 "2019-09-28T00:02:44Z")
I don’t know what has happened, but I can’t get the Status or Frontend programs to connect to the service. I have tried rebooting the server and I have tried stopping and starting the service. I even tried uninstalling and reinstalling. I just get this when I start the Frontend: ![image](https://us1.discourse-cdn.com/inductiveautomation/original/2X/1/11c43cae68793fce70ce35c94409a837e004eb66.png) The last thing I did before this was to restore a backup of the project that had been running as of this morning. ---
**Author:** ![witman](https://avatars.discourse-cdn.com/v4/letter/w/d2c977/32.png) [@witman](https://forum.inductiveautomation.com/u/witman)\ **Post date:** [September 28, 2019, 1:12am UTC](https://forum.inductiveautomation.com/t/factorysql-support/28626/10 "2019-09-28T01:12:49Z")
> [@jimjohnson](#): > > The last thing I did before this was to restore a backup of the project that had been running as of this morning. I know nothing about FSQL (not a treasured veteran knowledge holder 😆), but in that scenario without any additional knowledge the first thing I'd try other than restoring the same backup again would be to try restoring an older backup. You've probably already tried this, but I thought I'd throw it out there in case it's helpful. Good luck! ---
**Author:** ![jimjohnson](https://avatars.discourse-cdn.com/v4/letter/j/898d66/32.png) [@jimjohnson](https://forum.inductiveautomation.com/u/jimjohnson)\ **Post date:** [September 28, 2019, 1:25am UTC](https://forum.inductiveautomation.com/t/factorysql-support/28626/11 "2019-09-28T01:25:50Z")
I wish I could, but you have to be connected to the service first. ---
**Author:** ![jimjohnson](https://avatars.discourse-cdn.com/v4/letter/j/898d66/32.png) [@jimjohnson](https://forum.inductiveautomation.com/u/jimjohnson)\ **Post date:** [September 28, 2019, 2:21am UTC](https://forum.inductiveautomation.com/t/factorysql-support/28626/12 "2019-09-28T02:21:43Z")
I may have gotten it back by uninstalling, rebooting, renaming the Program Files folder, reinstalling and restoring the backup. But, I have lost the license number. Regardless, the groups say they are ok, but I am having someone check the line now. ---
**Author:** ![jimjohnson](https://avatars.discourse-cdn.com/v4/letter/j/898d66/32.png) [@jimjohnson](https://forum.inductiveautomation.com/u/jimjohnson)\ **Post date:** [September 28, 2019, 11:35am UTC](https://forum.inductiveautomation.com/t/factorysql-support/28626/13 "2019-09-28T11:35:34Z")
Is there any way to get an activation fix over the weekend? They start production Sunday night our time. ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [September 28, 2019, 4:03pm UTC](https://forum.inductiveautomation.com/t/factorysql-support/28626/14 "2019-09-28T16:03:34Z")
Not on the forum. You need to contact support. If you haven’t paid for support, you may not get a fix on the weekend. ---
**Author:** ![witman](https://avatars.discourse-cdn.com/v4/letter/w/d2c977/32.png) [@witman](https://forum.inductiveautomation.com/u/witman)\ **Post date:** [September 28, 2019, 5:16pm UTC](https://forum.inductiveautomation.com/t/factorysql-support/28626/15 "2019-09-28T17:16:15Z")
> [@jimjohnson](#): > > you have to be connected to the service first That would be a problem. Sounds like reinstall was the way to go; glad you got it going.