# Failed in upgrading my gateway **URL:** \ **Category:** Ignition\ **Tags:** ignition81\ **Created:** [September 24, 2023, 3:28pm UTC](https://forum.inductiveautomation.com/t/failed-in-upgrading-my-gateway/79555 "2023-09-24T15:28:52Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![samer\_samy](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/samer_samy/32/52910_2.png) [@samer\_samy](https://forum.inductiveautomation.com/u/samer_samy)\ **Post date:** [September 24, 2023, 3:28pm UTC](https://forum.inductiveautomation.com/t/failed-in-upgrading-my-gateway/79555/1 "2023-09-24T15:28:52Z")
Dears, As you see below I got error message on my running gateway on 8.1.13 as I am trying to upgrade to latest version of SW 8.1.32. ![error1](https://us1.discourse-cdn.com/inductiveautomation/original/3X/5/6/563baccfbcff715b6042f6c5cd13492a5c8a3844.jpeg) Any advice here. Regards, ---
**Author:** ![Transistor](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/transistor/32/3380_2.png) [@Transistor](https://forum.inductiveautomation.com/u/Transistor)\ **Post date:** [September 24, 2023, 3:31pm UTC](https://forum.inductiveautomation.com/t/failed-in-upgrading-my-gateway/79555/2 "2023-09-24T15:31:26Z")
- Disc space? - Permissions on the folder? ---
**Author:** ![samer\_samy](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/samer_samy/32/52910_2.png) [@samer\_samy](https://forum.inductiveautomation.com/u/samer_samy)\ **Post date:** [September 24, 2023, 3:36pm UTC](https://forum.inductiveautomation.com/t/failed-in-upgrading-my-gateway/79555/3 "2023-09-24T15:36:36Z")
I run the setup file as administrator and I have enough space. ---
**Author:** ![Transistor](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/transistor/32/3380_2.png) [@Transistor](https://forum.inductiveautomation.com/u/Transistor)\ **Post date:** [September 24, 2023, 3:47pm UTC](https://forum.inductiveautomation.com/t/failed-in-upgrading-my-gateway/79555/4 "2023-09-24T15:47:26Z")
See if there's an installation log. > [@Issues with upgrading from 8.0 to 8.1](https://forum.inductiveautomation.com/t/issues-with-upgrading-from-8-0-to-8-1/64128): > > Hi guys. I have Ignition running on two virtual machines. I upgraded from 8.0.17 to the latest version (8.1.20) on one of my VMs without any issues by downloading and running the exe install file. When I try to upgrade Ignition on the other VM, I get an error saying that “a running gateway was not detected” (see pic below). The gateway is definitely running so I’m not sure why I’m getting this error. ---
**Author:** ![samer\_samy](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/samer_samy/32/52910_2.png) [@samer\_samy](https://forum.inductiveautomation.com/u/samer_samy)\ **Post date:** [September 24, 2023, 7:14pm UTC](https://forum.inductiveautomation.com/t/failed-in-upgrading-my-gateway/79555/5 "2023-09-24T19:14:43Z")
```auto INFO [IgnitionInstaller] [2023/09/23 15:38:03]: log location set to C:\Users\invadmin\.ignition\install\install.log INFO [IgnitionInstaller] [2023/09/23 15:38:03]: log level set to 'INFO' INFO [IgnitionInstaller] [2023/09/23 15:39:11]: Install started in directory C:\Program Files\Inductive Automation\Ignition INFO [IgnitionInstaller] [2023/09/23 15:39:11]: 0%: Checking existing gateway's state INFO [IgnitionInstaller] [2023/09/23 15:39:12]: 0%: Configuring Install Actions INFO [IgnitionInstaller] [2023/09/23 15:39:12]: 0%: Executing Install Actions INFO [IgnitionInstaller] [2023/09/23 15:39:12]: 0%: Creating a gateway backup. This may take some time... INFO [IgnitionInstaller] [2023/09/23 15:39:13]: 0%: gwcmd missing timeout option, retrying without it INFO [IgnitionInstaller] [2023/09/23 15:39:13]: 0%: Creating a gateway backup. This may take some time... INFO [IgnitionInstaller] [2023/09/23 15:39:22]: 0%: Gateway backup 'backup_20239231539.gwbk' creation complete INFO [IgnitionInstaller] [2023/09/23 15:39:22]: 0%: Stopping Gateway. This may take some time.. INFO [IgnitionInstaller] [2023/09/23 15:39:39]: 0%: Gateway service stopped and uninstalled INFO [IgnitionInstaller] [2023/09/23 15:39:39]: 0%: Starting pre-install modifications INFO [IgnitionInstaller] [2023/09/23 15:39:39]: 0%: Deleting 'data/jar-cache' INFO [IgnitionInstaller] [2023/09/23 15:39:39]: 0%: Deleting 'lib' INFO [IgnitionInstaller] [2023/09/23 15:39:40]: 0%: Retaining 'lib\runtime\jre-win' INFO [IgnitionInstaller] [2023/09/23 15:39:41]: 0%: Starting Install Extraction INFO [IgnitionInstaller] [2023/09/23 15:39:41]: 0%: IgnitionGateway.exe WARN [ActionController] [2023/09/23 15:39:41]: An Error Has Occurred com.inductiveautomation.ignition.installer.common.actions.InstallAction$HaltInstallException: Unable to extract install into 'C:\Program Files\Inductive Automation\Ignition' at com.inductiveautomation.ignition.installer.common@8.1.32/com.inductiveautomation.ignition.installer.common.actions.install.ExtractInstallZipAction.execute(ExtractInstallZipAction.java:150) at com.inductiveautomation.ignition.installer.common@8.1.32/com.inductiveautomation.ignition.installer.common.actions.ActionController.lambda$execute$5(ActionController.java:106) at com.inductiveautomation.ignition.installer.common@8.1.32/com.inductiveautomation.ignition.installer.common.actions.ActionController.wrapRunnableAction(ActionController.java:154) at com.inductiveautomation.ignition.installer.common@8.1.32/com.inductiveautomation.ignition.installer.common.actions.ActionController.execute(ActionController.java:107) at com.inductiveautomation.ignition.installer.offline@8.1.32/com.inductiveautomation.ignition.installer.offline.OfflineInstaller.startInstall(OfflineInstaller.java:336) at com.inductiveautomation.ignition.installer.common@8.1.32/com.inductiveautomation.ignition.installer.common.ui.graphical.InstallerApplication.lambda$startInstall$9(InstallerApplication.java:351) at java.base/java.lang.Thread.run(Thread.java:829) java.nio.file.attribute.UserPrincipalNotFoundException: null at java.base/sun.nio.fs.WindowsUserPrincipals.lookup(WindowsUserPrincipals.java:147) at java.base/sun.nio.fs.WindowsFileSystem$LookupService$1.lookupPrincipalByName(WindowsFileSystem.java:244) at com.inductiveautomation.ignition.installer.common@8.1.32/com.inductiveautomation.ignition.installer.common.utils.IOUtils.setOwnership(IOUtils.java:478) at com.inductiveautomation.ignition.installer.common@8.1.32/com.inductiveautomation.ignition.installer.common.utils.UnzipOperation.chown(UnzipOperation.java:220) at com.inductiveautomation.ignition.installer.common@8.1.32/com.inductiveautomation.ignition.installer.common.utils.UnzipOperation.execute(UnzipOperation.java:196) at com.inductiveautomation.ignition.installer.common@8.1.32/com.inductiveautomation.ignition.installer.common.actions.install.ExtractInstallZipAction.execute(ExtractInstallZipAction.java:147) at com.inductiveautomation.ignition.installer.common@8.1.32/com.inductiveautomation.ignition.installer.common.actions.ActionController.lambda$execute$5(ActionController.java:106) at com.inductiveautomation.ignition.installer.common@8.1.32/com.inductiveautomation.ignition.installer.common.actions.ActionController.wrapRunnableAction(ActionController.java:154) at com.inductiveautomation.ignition.installer.common@8.1.32/com.inductiveautomation.ignition.installer.common.actions.ActionController.execute(ActionController.java:107) at com.inductiveautomation.ignition.installer.offline@8.1.32/com.inductiveautomation.ignition.installer.offline.OfflineInstaller.startInstall(OfflineInstaller.java:336) at com.inductiveautomation.ignition.installer.common@8.1.32/com.inductiveautomation.ignition.installer.common.ui.graphical.InstallerApplication.lambda$startInstall$9(InstallerApplication.java:351) at java.base/java.lang.Thread.run(Thread.java:829) INFO [IgnitionInstaller] [2023/09/23 15:39:41]: 0%: Unable to extract install into 'C:\Program Files\Inductive Automation\Ignition' INFO [IgnitionInstaller] [2023/09/23 15:39:45]: 0%: Installer action failure. Performing undo INFO [IgnitionInstaller] [2023/09/23 15:39:45]: 0%: Reverting new Ignition files INFO [IgnitionInstaller] [2023/09/23 15:39:45]: 0%: Reverting '' INFO [IgnitionInstaller] [2023/09/23 15:39:46]: 0%: Reverting 'user-lib' INFO [IgnitionInstaller] [2023/09/23 15:39:46]: 0%: Reverting 'user-lib\jdbc-bundled' INFO [IgnitionInstaller] [2023/09/23 15:39:46]: -89%: Install file revert complete INFO [IgnitionInstaller] [2023/09/23 15:39:46]: -89%: Reverting pre-install modifications INFO [IgnitionInstaller] [2023/09/23 15:40:07]: -89%: pre-install modifications reverted INFO [IgnitionInstaller] [2023/09/23 15:40:07]: -89%: Starting Gateway. This should only take a moment.. INFO [IgnitionInstaller] [2023/09/23 15:40:12]: -89%: Gateway service started and installed INFO [IgnitionInstaller] [2023/09/23 15:40:12]: -89%: Revert of installer actions complete ``` ---
**Author:** ![Transistor](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/transistor/32/3380_2.png) [@Transistor](https://forum.inductiveautomation.com/u/Transistor)\ **Post date:** [September 24, 2023, 8:42pm UTC](https://forum.inductiveautomation.com/t/failed-in-upgrading-my-gateway/79555/6 "2023-09-24T20:42:33Z")
How much free space have you got on that drive? This guy found that 6 GB was not enough. > [@Installation problem windows server 2019](https://forum.inductiveautomation.com/t/installation-problem-windows-server-2019/60828): > > Hello, i have problem during installation of ignition 8.1.17. I have the following message after few seconds. Unable to extract files into: C:\Program Files\inductive Automation\Ignition [Ignition] Anyone can hel me with this thread? Thanks See also, > [@Install error "Unable to extract install into 'C:program files\\Inductive Automation\\Ignition': java.lang.runtimeException:java.io.FileNotFoundException](https://forum.inductiveautomation.com/t/install-error-unable-to-extract-install-into-c-program-files-inductive-automation-ignition-java-lang-runtimeexception-java-io-filenotfoundexception/43310): > > Windows 10 Enterprise version 1809 17763.1697 x64 operating system I get the following two errors when trying to install ignition on my computer. [Snag\_50a4c6] I am a “Flex” user with rights to install software. I worked with our IT department and they get the same error and they have complete admin rights. ---
**Author:** ![samer\_samy](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/samer_samy/32/52910_2.png) [@samer\_samy](https://forum.inductiveautomation.com/u/samer_samy)\ **Post date:** [September 25, 2023, 7:41am UTC](https://forum.inductiveautomation.com/t/failed-in-upgrading-my-gateway/79555/7 "2023-09-25T07:41:18Z")
I have 44 Gb space ,No worries about space. ---
**Author:** ![Transistor](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/transistor/32/3380_2.png) [@Transistor](https://forum.inductiveautomation.com/u/Transistor)\ **Post date:** [September 25, 2023, 8:16am UTC](https://forum.inductiveautomation.com/t/failed-in-upgrading-my-gateway/79555/8 "2023-09-25T08:16:22Z")
You might need to open a ticket with IA support. ---
**Author:** ![samer\_samy](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/samer_samy/32/52910_2.png) [@samer\_samy](https://forum.inductiveautomation.com/u/samer_samy)\ **Post date:** [September 25, 2023, 8:22am UTC](https://forum.inductiveautomation.com/t/failed-in-upgrading-my-gateway/79555/9 "2023-09-25T08:22:44Z")
Thanks for your support, can u guide me how to open ticket. ---
**Author:** ![Transistor](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/transistor/32/3380_2.png) [@Transistor](https://forum.inductiveautomation.com/u/Transistor)\ **Post date:** [September 25, 2023, 8:32am UTC](https://forum.inductiveautomation.com/t/failed-in-upgrading-my-gateway/79555/10 "2023-09-25T08:32:33Z")
Look under "Support". > **[Industrial Automation Software Solutions by Inductive Automation](https://inductiveautomation.com/)** > > Inductive Automation provides SCADA software and industrial automation solutions. Ignition software is the universal platform for automation industry needs ---
**Author:** ![samer\_samy](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/samer_samy/32/52910_2.png) [@samer\_samy](https://forum.inductiveautomation.com/u/samer_samy)\ **Post date:** [September 30, 2023, 1:33pm UTC](https://forum.inductiveautomation.com/t/failed-in-upgrading-my-gateway/79555/11 "2023-09-30T13:33:52Z")
Solution done by Inductive automation support 🙂 Unable to upgrade Ignition from 8.1.13 to 8.1.32 receiving error: ```auto An Error Has Occurred com.inductiveautomation.ignition.installer.common.actions.InstallAction$HaltInstallException: Unable to extract install into 'C:\Program Files\Inductive Automation\Ignition' ``` The stack trace points to it not being able find the Principal User This typically occurs because the permissions/owner of the initial installation do not allow the current user to modify the install directory [https://stackoverflow.com/questions/12731277/setting-owner-of-a-file-in-java-ver-7-in-windows-xp-sp2](https://urldefense.com/v3/ __https:/stackoverflow.com/questions/12731277/setting-owner-of-a-file-in-java-ver-7-in-windows-xp-sp2__ ;!!NE85un64!-pX-n5lQyLBd-3E1gjU1rfvif8j9A57ukKzzXfvnT_B8dAEoMXaOsL8_HcqI1WNMWzUyH8SCaiZg6pZOJ11f0nZU$) The initial owner of the Install directory seems to be 5-1-5-21-1056255678-1622950809-1427260136-60794 Modifying this to be invadmin through the Advanced Security settings on the Ignition folder allowed for the Gateway to upgrade successfully Gateway seems healthy upon starting with all expected configurations Perspective session also seems to be working as expected ---
**Author:** ![bao.nguyen](https://avatars.discourse-cdn.com/v4/letter/b/8c91f0/32.png) [@bao.nguyen](https://forum.inductiveautomation.com/u/bao.nguyen)\ **Post date:** [December 6, 2023, 4:59am UTC](https://forum.inductiveautomation.com/t/failed-in-upgrading-my-gateway/79555/12 "2023-12-06T04:59:55Z")
Hi Samer, Thank you for sharing the solution. I got the same issue, and your post helped me! Kind regards, ---
**Author:** ![drewdin](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/drewdin/32/3363_2.png) [@drewdin](https://forum.inductiveautomation.com/u/drewdin)\ **Post date:** [September 13, 2024, 6:41pm UTC](https://forum.inductiveautomation.com/t/failed-in-upgrading-my-gateway/79555/13 "2024-09-13T18:41:53Z")
How did you find the initial owner of the directory? ---
**Author:** ![drewdin](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/drewdin/32/3363_2.png) [@drewdin](https://forum.inductiveautomation.com/u/drewdin)\ **Post date:** [September 13, 2024, 7:34pm UTC](https://forum.inductiveautomation.com/t/failed-in-upgrading-my-gateway/79555/14 "2024-09-13T19:34:43Z")
never mind, i found it! ---
**Author:** ![scottmwyant](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/scottmwyant/32/66369_2.png) [@scottmwyant](https://forum.inductiveautomation.com/u/scottmwyant)\ **Post date:** [April 10, 2026, 12:58pm UTC](https://forum.inductiveautomation.com/t/failed-in-upgrading-my-gateway/79555/15 "2026-04-10T12:58:27Z")
I’ve been working this same issue. I don’t like the solution of changing the owner of the Ignition folder. The same ownership pattern is seen on multiple gateways: assuming default installation path is used, the _Inductive Automation_ folder is owned by Administrators group and the _Ignition_ folder is owned by the user that ran the original install. We’re trying to install an upgrade with a different account than ran the original install. It seems to me that if it’s truly an OS permissions issue where my new account doesn’t have access to the Ignition folder, I should be able to surface that with normal file system operations, but I’ve not been able to do that, this “permissions issue” only happens when we’re running the Ignition installer. I even ran the installer from command-line to turn up logging: `ignition-8.1.52-windows-64-installer.exe --% "unattended=text" "location=D:\Program Files\Inductive Automation\Ignition" "logLevel=trace"` This seems to be where it’s running into trouble ```python com.inductiveautomation.ignition.installer.common.actions.install.ExtractInstallZipAction.execute(ExtractInstallZipAction.java:150) ``` …but we’ve not been able to get down to what system calls are being used inside that method. So the installer fails and reverts, at the very end tries to copy it’s own log file, %USERPROFILE%\.ignition\install\install.log over to the Ignition root and that fails as well. ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/1/0/1075d3d4ced85ae76296a49fa4c3d073aea9d7bf.png)