# Failed to update tag provider

**URL:** <https://forum.inductiveautomation.com/t/failed-to-update-tag-provider/77958>\
**Category:** Ignition\
**Created:** [August 16, 2023, 7:59pm UTC](https://forum.inductiveautomation.com/t/failed-to-update-tag-provider/77958 "2023-08-16T19:59:59Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Margee\_Beresztan](https://avatars.discourse-cdn.com/v4/letter/m/5fc32e/32.png) [@Margee\_Beresztan](https://forum.inductiveautomation.com/u/Margee_Beresztan)\
**Post date:** [August 16, 2023, 7:59pm UTC](https://forum.inductiveautomation.com/t/failed-to-update-tag-provider/77958/1 "2023-08-16T19:59:59Z")

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I'm trying to restore an IgnitionEdge gwbk I run into two scenarios:

- Connections enabled - gateway does not restart and eventually times out and cannot access again

- Connections disabled - when I try to enable the Tag Provider, I get the the following error and then the gateway is not accessible anymore after this message appears.  

I'm restoring an 8.1.19 Ignition Edge gwbk .

Thoughts?

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**Author:** ![Bryson\_Prince](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/bryson_prince/32/48866_2.png) [@Bryson\_Prince](https://forum.inductiveautomation.com/u/Bryson_Prince)\
**Post date:** [August 29, 2023, 10:41pm UTC](https://forum.inductiveautomation.com/t/failed-to-update-tag-provider/77958/2 "2023-08-29T22:41:57Z")

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Hi Margee,

There are a lot of unknowns here, and I think it would be best if you opened up a ticket with our support department so we can take a look at your system in a remote session.

You can submit a ticket with our support department by visiting the [Inductive Automation Help Center](https://support.inductiveautomation.com/hc/).