# \[FB12678-Investigating\] Issues with upgrade

**URL:** <https://forum.inductiveautomation.com/t/fb12678-investigating-issues-with-upgrade/22400>\
**Category:** Ignition Early Access\
**Created:** [February 5, 2019, 12:27am UTC](https://forum.inductiveautomation.com/t/fb12678-investigating-issues-with-upgrade/22400 "2019-02-05T00:27:55Z")\
**Posts on this page:** 1\
**Showing post:** 21

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**Author:** ![cmallonee](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/cmallonee/32/6416_2.png) [@cmallonee](https://forum.inductiveautomation.com/u/cmallonee)\
**Post date:** [February 6, 2019, 7:55pm UTC](https://forum.inductiveautomation.com/t/fb12678-investigating-issues-with-upgrade/22400/21 "2019-02-06T19:55:15Z")

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What method did you use for installation (zip or GUI installer)?  
Could we get a copy of the install\_log.txt file from your Ignition directory on the Gateway?  
The fact that there are only three modules present on your Gateway is a heavy indication that installation steps were not followed correctly, and so that's why we're double-checking your installation steps.

You claimed that you did a 7.9 install, then restore, then upgrade to 8.0,

> [@Upgrade path for 7.9 to 8.0](https://forum.inductiveautomation.com/t/upgrade-path-for-7-9-to-8-0/22337/1):
>
> b) Install 7.9 on a clean machine, restore 7.9 GWBK to that, then install V8 over the existing GW?

> [@Upgrade path for 7.9 to 8.0](https://forum.inductiveautomation.com/t/upgrade-path-for-7-9-to-8-0/22337/4):
>
> I am working some testing of option b

but you also later claim you uninstalled the gateway,

> [@Upgrade path for 7.9 to 8.0](https://forum.inductiveautomation.com/t/upgrade-path-for-7-9-to-8-0/22337/6):
>
> Uninstalled, deleted entire Ignition directory, reinstalled, did not attempt to reimport my 7.9 project. Created a new project, which still has the same problem

Did you use the uninstaller, or did you delete files manually?

Could you please send a screenshot of the contents of your /lib/core/common/ directory from the Gateway? (this is due to you mentioning "deserialization")

Essentially, we need a crystal-clear breakdown of the steps you took to get in this position because somewhere along the line something happened to your environment which doesn't line up with the information you've provided so far.

Please clarify each step you took to get in this situation, and please be exact - we need to know:

1. if you installed via .zip installer or the .run installer
2. if you uninstalled by deleting files or via the uninstaller we provide
3. when you restored your .gwbk
4. when your Windows machine was able to successfully perform creating/modifying content (was that before or after you uninstalled and then re-installed?)
5. Does your Windows machine still work with the environment?
6. After performing the removal Garth suggested, is you MacBook now able to create/modify content?

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