# Gatewary is Faulted... I'm making a new installation and can't get the gateway running

**URL:** <https://forum.inductiveautomation.com/t/gatewary-is-faulted-im-making-a-new-installation-and-cant-get-the-gateway-running/24768>\
**Category:** Ignition\
**Tags:** ignition79\
**Created:** [May 7, 2019, 8:18pm UTC](https://forum.inductiveautomation.com/t/gatewary-is-faulted-im-making-a-new-installation-and-cant-get-the-gateway-running/24768 "2019-05-07T20:18:15Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![alejandro.carrillo](https://avatars.discourse-cdn.com/v4/letter/a/ac91a4/32.png) [@alejandro.carrillo](https://forum.inductiveautomation.com/u/alejandro.carrillo)\
**Post date:** [May 7, 2019, 8:18pm UTC](https://forum.inductiveautomation.com/t/gatewary-is-faulted-im-making-a-new-installation-and-cant-get-the-gateway-running/24768/1 "2019-05-07T20:18:15Z")

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I am installing Ignition and cannot get the gateway running.  
I already reviewed similar conversations but haven’t found an answer.  
Could anyone assist?

Thanks

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**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [May 7, 2019, 8:19pm UTC](https://forum.inductiveautomation.com/t/gatewary-is-faulted-im-making-a-new-installation-and-cant-get-the-gateway-running/24768/2 "2019-05-07T20:19:46Z")

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Can you provide any more details and upload your wrapper logs?

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**Author:** ![alejandro.carrillo](https://avatars.discourse-cdn.com/v4/letter/a/ac91a4/32.png) [@alejandro.carrillo](https://forum.inductiveautomation.com/u/alejandro.carrillo)\
**Post date:** [May 7, 2019, 8:25pm UTC](https://forum.inductiveautomation.com/t/gatewary-is-faulted-im-making-a-new-installation-and-cant-get-the-gateway-running/24768/3 "2019-05-07T20:25:51Z")

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I am trying to upload the wrapper log but the page says “Sorry, new users can not upload attachments”.  
I have run Ignition before on my laptop, then I made a windows clean install and now I cannot run ignition again.  
Do you have an email address so I can send the wrapper log? otherwise, I can copy and paste the text here…

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**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [May 7, 2019, 8:28pm UTC](https://forum.inductiveautomation.com/t/gatewary-is-faulted-im-making-a-new-installation-and-cant-get-the-gateway-running/24768/4 "2019-05-07T20:28:32Z")

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You can email it to [support@inductiveautomation.com](mailto:support@inductiveautomation.com) and I’ll be able to grab it.

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**Author:** ![alejandro.carrillo](https://avatars.discourse-cdn.com/v4/letter/a/ac91a4/32.png) [@alejandro.carrillo](https://forum.inductiveautomation.com/u/alejandro.carrillo)\
**Post date:** [May 7, 2019, 8:35pm UTC](https://forum.inductiveautomation.com/t/gatewary-is-faulted-im-making-a-new-installation-and-cant-get-the-gateway-running/24768/5 "2019-05-07T20:35:36Z")

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Just send an email with the wrapper logs… let me know if you need additional information.

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**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [May 7, 2019, 8:37pm UTC](https://forum.inductiveautomation.com/t/gatewary-is-faulted-im-making-a-new-installation-and-cant-get-the-gateway-running/24768/6 "2019-05-07T20:37:38Z")

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What version of Java do you have installed?

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<div class="post-metadata">

**Author:** ![alejandro.carrillo](https://avatars.discourse-cdn.com/v4/letter/a/ac91a4/32.png) [@alejandro.carrillo](https://forum.inductiveautomation.com/u/alejandro.carrillo)\
**Post date:** [May 7, 2019, 8:53pm UTC](https://forum.inductiveautomation.com/t/gatewary-is-faulted-im-making-a-new-installation-and-cant-get-the-gateway-running/24768/7 "2019-05-07T20:53:12Z")

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This are the java installations I have

C:\Program Files\Java\jdk-12.0.1  
C:\Program Files\Java\jre1.8.0\_211  
C:\Program Files (x86)\Java\jre1.8.0\_211

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<div class="post-metadata">

**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [May 7, 2019, 8:54pm UTC](https://forum.inductiveautomation.com/t/gatewary-is-faulted-im-making-a-new-installation-and-cant-get-the-gateway-running/24768/8 "2019-05-07T20:54:31Z")

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I think it’s trying to run with Java 12, which is a problem.

if you don’t want to uninstall 12 you can modify `ignition.conf` to point the `wrapper.java.command` property to the full path to the Java 8 executable.

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**Author:** ![alejandro.carrillo](https://avatars.discourse-cdn.com/v4/letter/a/ac91a4/32.png) [@alejandro.carrillo](https://forum.inductiveautomation.com/u/alejandro.carrillo)\
**Post date:** [May 7, 2019, 9:26pm UTC](https://forum.inductiveautomation.com/t/gatewary-is-faulted-im-making-a-new-installation-and-cant-get-the-gateway-running/24768/9 "2019-05-07T21:26:31Z")

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Thanks Kevin… the Gateway is up an running…  
I was able to modify the ingition.conf with the right Java installation path.

Thanks for your support!