# Gateway back error

**URL:** <https://forum.inductiveautomation.com/t/gateway-back-error/73242>\
**Category:** Ignition\
**Tags:** ignition81\
**Created:** [May 4, 2023, 7:48am UTC](https://forum.inductiveautomation.com/t/gateway-back-error/73242 "2023-05-04T07:48:26Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Lina\_Su](https://avatars.discourse-cdn.com/v4/letter/l/7ba0ec/32.png) [@Lina\_Su](https://forum.inductiveautomation.com/u/Lina_Su)\
**Post date:** [May 4, 2023, 7:48am UTC](https://forum.inductiveautomation.com/t/gateway-back-error/73242/1 "2023-05-04T07:48:26Z")

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I am strying to restore Ignition gateway backup file to my laptop.  
I select gateway backup file and tick "Override Gateway Name" and key in Gateway name on my laptop .

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/c/0/c0af0708e5f859f19398c5b587396e1e11f5ce7d.png)

Then I click "Restore".

I got below , error is "Please choose a \*.gwbk file.", but I already selected the backup file .

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/c/b/cbbfadeb482e9bdc10f4159377c187750d1d3c43.png)

This is not my first time to restore a gateay, I done this successfully but stuck this time, not sure which step I am missing.

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**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\
**Post date:** [May 4, 2023, 12:18pm UTC](https://forum.inductiveautomation.com/t/gateway-back-error/73242/2 "2023-05-04T12:18:00Z")

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Your filename doesn't end in `.gwbk`.

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<div class="post-metadata">

**Author:** ![Lina\_Su](https://avatars.discourse-cdn.com/v4/letter/l/7ba0ec/32.png) [@Lina\_Su](https://forum.inductiveautomation.com/u/Lina_Su)\
**Post date:** [May 4, 2023, 12:32pm UTC](https://forum.inductiveautomation.com/t/gateway-back-error/73242/3 "2023-05-04T12:32:14Z")

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But if you check my screenshot, the file is end in .gwbk.

I don’t see the difference .

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<div class="post-metadata">

**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\
**Post date:** [May 4, 2023, 12:41pm UTC](https://forum.inductiveautomation.com/t/gateway-back-error/73242/4 "2023-05-04T12:41:53Z")

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> [@Lina\_Su](#):
>
> the file is end in .gwbk.

But not on the bottom screen shot. For some reason.

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<div class="post-metadata">

**Author:** ![Lina\_Su](https://avatars.discourse-cdn.com/v4/letter/l/7ba0ec/32.png) [@Lina\_Su](https://forum.inductiveautomation.com/u/Lina_Su)\
**Post date:** [May 4, 2023, 12:54pm UTC](https://forum.inductiveautomation.com/t/gateway-back-error/73242/5 "2023-05-04T12:54:39Z")

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I select the file and click restore, it jump to the second screen.

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<div class="post-metadata">

**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\
**Post date:** [May 4, 2023, 12:56pm UTC](https://forum.inductiveautomation.com/t/gateway-back-error/73242/6 "2023-05-04T12:56:04Z")

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> [@pturmel](#):
>
> For some reason.

I'm out of ideas. Looks like a bug. What version is this?

Edit: Actually, try changing the filename to end in `.zip` and open that outside Ignition. (Gateway backups are ZIP files.) The file structure itself might be corrupted.

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<div class="post-metadata">

**Author:** ![Lina\_Su](https://avatars.discourse-cdn.com/v4/letter/l/7ba0ec/32.png) [@Lina\_Su](https://forum.inductiveautomation.com/u/Lina_Su)\
**Post date:** [May 4, 2023, 1:31pm UTC](https://forum.inductiveautomation.com/t/gateway-back-error/73242/7 "2023-05-04T13:31:57Z")

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Tried your advice , change it to zip file and try to unzip it and I got message file corrupted.  
It works fine when I backup a new file and restore it.

Thanks for your help