# Gateway backup error **URL:** \ **Category:** Ignition\ **Tags:** ignition80\ **Created:** [July 8, 2022, 8:40pm UTC](https://forum.inductiveautomation.com/t/gateway-backup-error/61696 "2022-07-08T20:40:16Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![boster281](https://avatars.discourse-cdn.com/v4/letter/b/ea666f/32.png) [@boster281](https://forum.inductiveautomation.com/u/boster281)\ **Post date:** [July 8, 2022, 8:40pm UTC](https://forum.inductiveautomation.com/t/gateway-backup-error/61696/1 "2022-07-08T20:40:16Z")
I am trying to test upgrading from 7.9 to 8.1 but when I go to the gateway launch utility and try to run gateway backup I get the error "No response received from Gateway. Verify that the Gateway is running". Before I try the backup everthing is green and running but when I run the backup it goes red for a few seconds then returns to green. Here is what I am seeing in the wrapper files > INFO | jvm 1 | 2022/07/08 15:03:06 | [Catapult] [1657310586101]: Received GatewayBackupRequest > INFO | jvm 1 | 2022/07/08 15:03:34 | [Catapult] [1657310614850]: Returning GatewayBackupResponse (28749ms elapsed) > INFO | jvm 1 | 2022/07/08 15:03:34 | [Catapult] [1657310614863]: Received GetMainContextDetailsRequest > INFO | jvm 1 | 2022/07/08 15:03:34 | [Catapult] [1657310614864]: Returning GetMainContextDetailsResponse (0ms elapsed) > INFO | jvm 1 | 2022/07/08 15:03:53 | I [P.InternalDatabase] [20:03:53]: Creating auto-backup of internal database "config.idb"... > INFO | jvm 1 | 2022/07/08 15:04:08 | I [P.InternalDatabase] [20:04:08]: Created auto-backup of internal database "config.idb" in 15 seconds > INFO | jvm 1 | 2022/07/08 15:04:22 | [Catapult] [1657310662102]: Received GetMainContextDetailsRequest > INFO | jvm 1 | 2022/07/08 15:04:22 | [Catapult] [1657310662102]: Returning GetMainContextDetailsResponse (0ms elapsed) ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [July 8, 2022, 8:42pm UTC](https://forum.inductiveautomation.com/t/gateway-backup-error/61696/2 "2022-07-08T20:42:29Z")
There is no graphical GCU for 8.x, it’s command-line only now. [https://docs.inductiveautomation.com/display/DOC81/Gateway+Command-line+Utility+-+gwcmd](https://docs.inductiveautomation.com/display/DOC81/Gateway+Command-line+Utility+-+gwcmd) ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [July 8, 2022, 8:43pm UTC](https://forum.inductiveautomation.com/t/gateway-backup-error/61696/3 "2022-07-08T20:43:10Z")
Or am I misunderstanding and you’re just trying to take a backup and you’re still on 7.9? ---
**Author:** ![boster281](https://avatars.discourse-cdn.com/v4/letter/b/ea666f/32.png) [@boster281](https://forum.inductiveautomation.com/u/boster281)\ **Post date:** [July 8, 2022, 8:45pm UTC](https://forum.inductiveautomation.com/t/gateway-backup-error/61696/4 "2022-07-08T20:45:16Z")
I am trying to take a backup of 7.9 to do a restore on 8.1. ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [July 8, 2022, 8:47pm UTC](https://forum.inductiveautomation.com/t/gateway-backup-error/61696/5 "2022-07-08T20:47:47Z")
Hmm. Try getting a backup from the gateway webpage instead? [https://docs.inductiveautomation.com/display/DOC79/Making+Backups+and+Restoring](https://docs.inductiveautomation.com/display/DOC79/Making+Backups+and+Restoring) Otherwise call support and let them take a look. edit: oh, and if you aren’t running the GCU as admin, try that as well. It requires admin privileges. ---
**Author:** ![boster281](https://avatars.discourse-cdn.com/v4/letter/b/ea666f/32.png) [@boster281](https://forum.inductiveautomation.com/u/boster281)\ **Post date:** [July 8, 2022, 8:49pm UTC](https://forum.inductiveautomation.com/t/gateway-backup-error/61696/6 "2022-07-08T20:49:36Z")
I tried that but it did not transfer my tags. Tried an export and import as well for the tags, which led me to the forums where i saw one that stated a gateway backup would resolve the issue. I did try to run as admin with the same results. ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [July 8, 2022, 8:50pm UTC](https://forum.inductiveautomation.com/t/gateway-backup-error/61696/7 "2022-07-08T20:50:29Z")
The backup from the gateway page is the same thing, if that didn’t look complete to you then I’d let support look over your shoulder while you do this. ---
**Author:** ![boster281](https://avatars.discourse-cdn.com/v4/letter/b/ea666f/32.png) [@boster281](https://forum.inductiveautomation.com/u/boster281)\ **Post date:** [July 8, 2022, 8:51pm UTC](https://forum.inductiveautomation.com/t/gateway-backup-error/61696/8 "2022-07-08T20:51:00Z")
Sounds good, I will try that. Thanks ---
**Author:** ![bschroeder](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/bschroeder/32/13260_2.png) [@bschroeder](https://forum.inductiveautomation.com/u/bschroeder)\ **Post date:** [July 8, 2022, 9:37pm UTC](https://forum.inductiveautomation.com/t/gateway-backup-error/61696/9 "2022-07-08T21:37:33Z")
Make sure you are doing a gateway backup and not a project backup.