# Gateway backup of 8.1 import to 8.3 and can't log in **URL:** \ **Category:** Ignition\ **Tags:** ignition83, ignition81\ **Created:** [February 19, 2026, 3:06pm UTC](https://forum.inductiveautomation.com/t/gateway-backup-of-8-1-import-to-8-3-and-cant-log-in/114067 "2026-02-19T15:06:23Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Ryan\_Deardorff](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/ryan_deardorff/32/63815_2.png) [@Ryan\_Deardorff](https://forum.inductiveautomation.com/u/Ryan_Deardorff)\ **Post date:** [February 19, 2026, 3:06pm UTC](https://forum.inductiveautomation.com/t/gateway-backup-of-8-1-import-to-8-3-and-cant-log-in/114067/1 "2026-02-19T15:06:23Z")
After importing my backup of our 8.1 gateway into 8.3, I cannot log in to the web portal with either my usual login (which should have been imported, right?) or the login I created before the import. What am I missing? ---
**Author:** ![Shea\_Molthen](https://avatars.discourse-cdn.com/v4/letter/s/c37758/32.png) [@Shea\_Molthen](https://forum.inductiveautomation.com/u/Shea_Molthen)\ **Post date:** [February 19, 2026, 3:12pm UTC](https://forum.inductiveautomation.com/t/gateway-backup-of-8-1-import-to-8-3-and-cant-log-in/114067/2 "2026-02-19T15:12:16Z")
I can think of a few reasons, but it would probably be easiest to just [reset the password](https://www.docs.inductiveautomation.com/docs/8.3/platform/gateway/gateway-command-line-utility-gwcmd#gateway-password-reset) ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [February 19, 2026, 3:25pm UTC](https://forum.inductiveautomation.com/t/gateway-backup-of-8-1-import-to-8-3-and-cant-log-in/114067/3 "2026-02-19T15:25:22Z")
Are you relying on an external IdP? ---
**Author:** ![Ryan\_Deardorff](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/ryan_deardorff/32/63815_2.png) [@Ryan\_Deardorff](https://forum.inductiveautomation.com/u/Ryan_Deardorff)\ **Post date:** [February 19, 2026, 3:35pm UTC](https://forum.inductiveautomation.com/t/gateway-backup-of-8-1-import-to-8-3-and-cant-log-in/114067/4 "2026-02-19T15:35:16Z")
No. I did as @Shea_Molthen suggested and am able to log in now, but there are no users. Shouldn’t those have been part of the backup/import? ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [February 19, 2026, 3:55pm UTC](https://forum.inductiveautomation.com/t/gateway-backup-of-8-1-import-to-8-3-and-cant-log-in/114067/5 "2026-02-19T15:55:24Z")
Only for internal user sources. If one of those didn't convert, I would think it a bug. And there is probably a log entry showing a migration error. ---
**Author:** ![Ryan\_Deardorff](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/ryan_deardorff/32/63815_2.png) [@Ryan\_Deardorff](https://forum.inductiveautomation.com/u/Ryan_Deardorff)\ **Post date:** [February 19, 2026, 4:02pm UTC](https://forum.inductiveautomation.com/t/gateway-backup-of-8-1-import-to-8-3-and-cant-log-in/114067/6 "2026-02-19T16:02:19Z")
It’s the default user source. Perhaps it’s because this is a fresh install of Ignition on a new server, rather than an upgrade of an existing install. I’m giving up for now on upgrading to 8.3, mainly because I discovered that `system.db.runNamedQuery` isn’t just deprecated, but broken. That’s a lot of code I’ll need to address… ---
**Author:** ![avaughn](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/avaughn/32/38972_2.png) [@avaughn](https://forum.inductiveautomation.com/u/avaughn)\ **Post date:** [February 19, 2026, 4:16pm UTC](https://forum.inductiveautomation.com/t/gateway-backup-of-8-1-import-to-8-3-and-cant-log-in/114067/7 "2026-02-19T16:16:29Z")
The most likely explanation is that there was a duplicate user or role that prevented the migration. ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/7/6/765e4373a590aacf24519cca7c07145bc2195fd7.png) ---
**Author:** ![Ryan\_Deardorff](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/ryan_deardorff/32/63815_2.png) [@Ryan\_Deardorff](https://forum.inductiveautomation.com/u/Ryan_Deardorff)\ **Post date:** [February 24, 2026, 7:48pm UTC](https://forum.inductiveautomation.com/t/gateway-backup-of-8-1-import-to-8-3-and-cant-log-in/114067/8 "2026-02-24T19:48:24Z")
There are no duplicate users or roles, and the default user source became empty after I upgraded an existing 8.1 to 8.3. It still came up empty after I then tried importing a gateway backup from 8.1 into the existing 8.3. There were no warning or errors presented, so where should I look to find out what’s going wrong? ---
**Author:** ![avaughn](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/avaughn/32/38972_2.png) [@avaughn](https://forum.inductiveautomation.com/u/avaughn)\ **Post date:** [February 24, 2026, 8:56pm UTC](https://forum.inductiveautomation.com/t/gateway-backup-of-8-1-import-to-8-3-and-cant-log-in/114067/9 "2026-02-24T20:56:23Z")
If nothing was logged during the migration that does make it tricky. Could you send me a copy of your logs? And possibly a gwbk? Also, what version of 8.3 are you using? ---
**Author:** ![Ryan\_Deardorff](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/ryan_deardorff/32/63815_2.png) [@Ryan\_Deardorff](https://forum.inductiveautomation.com/u/Ryan_Deardorff)\ **Post date:** [February 24, 2026, 9:27pm UTC](https://forum.inductiveautomation.com/t/gateway-backup-of-8-1-import-to-8-3-and-cant-log-in/114067/10 "2026-02-24T21:27:29Z")
Thanks for your help in finding the duplicate in my logs. For anyone else reading this, there was in fact a duplicate that my script didn’t detect because the duplicate had a different case (‘maint’ and ‘Maint’).