# Gateway Backup restore crashes V7.8 service

**URL:** <https://forum.inductiveautomation.com/t/gateway-backup-restore-crashes-v7-8-service/10538>\
**Category:** Ignition\
**Created:** [September 28, 2015, 7:18pm UTC](https://forum.inductiveautomation.com/t/gateway-backup-restore-crashes-v7-8-service/10538 "2015-09-28T19:18:14Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Curlyandshemp](https://avatars.discourse-cdn.com/v4/letter/c/bcef8e/32.png) [@Curlyandshemp](https://forum.inductiveautomation.com/u/Curlyandshemp)\
**Post date:** [September 28, 2015, 7:18pm UTC](https://forum.inductiveautomation.com/t/gateway-backup-restore-crashes-v7-8-service/10538/1 "2015-09-28T19:18:14Z")

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updated to V7.8 RC1 64 bit restored a Ver 7.7 gateway backup, but Ignition service stops and will not restart.  
Gateway backup will run when restored to V7.7.5 bit  
Win 10 64 bit  
Java 8.45

[wrapper.zip](https://us1.discourse-cdn.com/inductiveautomation/original/2X/d/dee78708836b12d7686174a08c9f9782e7972c16.zip) (198 KB)

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**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [September 28, 2015, 7:52pm UTC](https://forum.inductiveautomation.com/t/gateway-backup-restore-crashes-v7-8-service/10538/2 "2015-09-28T19:52:00Z")

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Hey, we’ve seen this, and will have it fixed before 7.8 final is released. I believe it can also effect 7.7 in some cases.

What’s happening is that the value for the property “wrapper.java.command” in ignition.conf is getting its backslashes removed.

In your wrapper, it looks like the value became “wrapper.java.command=C:ProgramDataOracleJavajavapathjava.exe”

If you replace the value with the correct path you should be able to get started.

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<div class="post-metadata">

**Author:** ![Curlyandshemp](https://avatars.discourse-cdn.com/v4/letter/c/bcef8e/32.png) [@Curlyandshemp](https://forum.inductiveautomation.com/u/Curlyandshemp)\
**Post date:** [September 28, 2015, 9:48pm UTC](https://forum.inductiveautomation.com/t/gateway-backup-restore-crashes-v7-8-service/10538/3 "2015-09-28T21:48:00Z")

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[quote=“Kevin.Herron”]Hey, we’ve seen this, and will have it fixed before 7.8 final is released. I believe it can also effect 7.7 in some cases.

What’s happening is that the value for the property “wrapper.java.command” in ignition.conf is getting its backslashes removed.

In your wrapper, it looks like the value became “wrapper.java.command=C:ProgramDataOracleJavajavapathjava.exe”

If you replace the value with the correct path you should be able to get started.[/quote]

Great!  
Thanks for the quick response, I will do that.