# Gateway doesn't start after import a gateway

**URL:** <https://forum.inductiveautomation.com/t/gateway-doesnt-start-after-import-a-gateway/97147>\
**Category:** Ignition\
**Created:** [October 11, 2024, 2:36pm UTC](https://forum.inductiveautomation.com/t/gateway-doesnt-start-after-import-a-gateway/97147 "2024-10-11T14:36:38Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![Fernando\_Ibarra](https://avatars.discourse-cdn.com/v4/letter/f/eada6e/32.png) [@Fernando\_Ibarra](https://forum.inductiveautomation.com/u/Fernando_Ibarra)\
**Post date:** [October 11, 2024, 2:36pm UTC](https://forum.inductiveautomation.com/t/gateway-doesnt-start-after-import-a-gateway/97147/1 "2024-10-11T14:36:38Z")

</div>

After I import the gateway, I can't start it.  
I check the logs, but I don't know how to solve it.  
Does someone have a solution for this?

```python
08:08:25.327 [WrapperSimpleAppMain] WARN com.inductiveautomation.ignition.gateway.logging.GatewayLoggingManagerImpl - The database log appender is not installed, the gateway will not be able to query logs. Other appenders may be installed and may be logging successfully, but the events will not be displayed in the gateway.
08:08:25.357 [WrapperSimpleAppMain] ERROR IgnitionGateway - Error initializing web manager: 
java.lang.IllegalStateException: Could not find /usr/local/bin/ignition/data\\gateway.xml or /usr/local/bin/ignition/data\\gateway.xml_clean.
at com.inductiveautomation.catapult.util.FileUtil.ensureFileExists(FileUtil.java:108)
at com.inductiveautomation.ignition.gateway.web.WebResourceManagerImpl.readGatewayProperties(WebResourceManagerImpl.java:465)
at com.inductiveautomation.ignition.gateway.web.WebResourceManagerImpl.<init>(WebResourceManagerImpl.java:115)
at com.inductiveautomation.ignition.gateway.IgnitionGateway.<init>(IgnitionGateway.java:529)

```

[wrapper.log](https://forum.inductiveautomation.com/uploads/short-url/lR1hJANdmG8fvEP6Zzbdy2lY814.log) (73.9 KB)

---

<div class="post-metadata">

**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\
**Post date:** [October 11, 2024, 4:25pm UTC](https://forum.inductiveautomation.com/t/gateway-doesnt-start-after-import-a-gateway/97147/2 "2024-10-11T16:25:17Z")

</div>

Did you take a gateway backup from a Linux server to restore in a Windows server? Where the Linux server used customized paths in `ignition.conf` ? If so, you will have to fix `ignition.conf`.

---

<div class="post-metadata">

**Author:** ![Fernando\_Ibarra](https://avatars.discourse-cdn.com/v4/letter/f/eada6e/32.png) [@Fernando\_Ibarra](https://forum.inductiveautomation.com/u/Fernando_Ibarra)\
**Post date:** [October 11, 2024, 5:21pm UTC](https://forum.inductiveautomation.com/t/gateway-doesnt-start-after-import-a-gateway/97147/3 "2024-10-11T17:21:14Z")

</div>

No but I'm not 100% sure, I'm going to attach the ignition.conf in .TXT maybe you can help me if there is any error.  
[Ignition.txt](https://forum.inductiveautomation.com/uploads/short-url/ppVn3VAzb2lbxDCoZDrLXFhqHkK.txt) (8.8 KB)

---

<div class="post-metadata">

**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\
**Post date:** [October 11, 2024, 5:28pm UTC](https://forum.inductiveautomation.com/t/gateway-doesnt-start-after-import-a-gateway/97147/4 "2024-10-11T17:28:50Z")

</div>

Your `wrapper.java.additional.2`, `.10`, and `.30` have linux-style folder overrides. If you restored into a Windows machine, you have to fix those for windows. The latter two are also very specific to a particular kind install, and you may need special help from whomever gave you the backup.

If a client, they are using Linux. You may also need to use Linux to deal with those peculiarities. (You should use Linux anyways, but I may be biased.)

---

<div class="post-metadata">

**Author:** ![Fernando\_Ibarra](https://avatars.discourse-cdn.com/v4/letter/f/eada6e/32.png) [@Fernando\_Ibarra](https://forum.inductiveautomation.com/u/Fernando_Ibarra)\
**Post date:** [October 11, 2024, 6:10pm UTC](https://forum.inductiveautomation.com/t/gateway-doesnt-start-after-import-a-gateway/97147/5 "2024-10-11T18:10:48Z")

</div>

Thank you, for your help