# Gateway Errors When Trying to Take Backup

**URL:** <https://forum.inductiveautomation.com/t/gateway-errors-when-trying-to-take-backup/31520>\
**Category:** Ignition\
**Tags:** ignition79\
**Created:** [January 22, 2020, 3:55pm UTC](https://forum.inductiveautomation.com/t/gateway-errors-when-trying-to-take-backup/31520 "2020-01-22T15:55:56Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![bzink1](https://avatars.discourse-cdn.com/v4/letter/b/bc79bd/32.png) [@bzink1](https://forum.inductiveautomation.com/u/bzink1)\
**Post date:** [January 22, 2020, 3:55pm UTC](https://forum.inductiveautomation.com/t/gateway-errors-when-trying-to-take-backup/31520/1 "2020-01-22T15:55:56Z")

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We are trying to upgrade a client’s system from 7.9 to 8.0 vision, in order to do this we need to get a gateway backup from the live production server. Unfortunately, whenever trying to access the gateway in the browser to do so, we are met with this error:

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/2X/c/cb03d9cdb27f2cf5729da4a8113b8fb10d6bcb37.png)  
When I instead try to do it through the GCU, I’m met with a “No response received from Gateway. Verify that the Gateway is running.” When running start-ignition, it returns that the gateway is already running, and the client’s production seems to be going fine.

Normally I would stop and restart the gateway, but as it is a live production server, I can’t really do that. Is there a way around this to get a backup, or a way to resolve this issue?

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**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\
**Post date:** [January 22, 2020, 4:54pm UTC](https://forum.inductiveautomation.com/t/gateway-errors-when-trying-to-take-backup/31520/2 "2020-01-22T16:54:53Z")

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Check the wrapper.log files for the gateway (`Program Files/Inductive Automation/Ignition/logs/wrapper.log`) - every time you go to the gateway webpage, a new exception should be logged. Paste that exception here, inside triple backticks (```), and someone might know what’s wrong. Or, get in contact with support.