# Gateway is faulted +Log attached

**URL:** <https://forum.inductiveautomation.com/t/gateway-is-faulted-log-attached/19950>\
**Category:** Ignition\
**Created:** [October 3, 2018, 8:55am UTC](https://forum.inductiveautomation.com/t/gateway-is-faulted-log-attached/19950 "2018-10-03T08:55:38Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![tamerplc](https://avatars.discourse-cdn.com/v4/letter/t/d78d45/32.png) [@tamerplc](https://forum.inductiveautomation.com/u/tamerplc)\
**Post date:** [October 3, 2018, 8:55am UTC](https://forum.inductiveautomation.com/t/gateway-is-faulted-log-attached/19950/1 "2018-10-03T08:55:38Z")

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Hi, suddenly i got Gateway is faulted , i checked services is running . could you guide me how to track the reason and how to cover it ?  
attached log file  
[Wa.txt](https://us1.discourse-cdn.com/inductiveautomation/original/2X/8/83680877ae2e0da44bdeb7b11c114db585201d21.txt) (130.0 KB)

![](https://us1.discourse-cdn.com/inductiveautomation/original/2X/e/e54a40e0f91d69116d72e2b752709f77b3e91df5.png)

Thanks,  
Tamer

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**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\
**Post date:** [October 3, 2018, 12:11pm UTC](https://forum.inductiveautomation.com/t/gateway-is-faulted-log-attached/19950/2 "2018-10-03T12:11:02Z")

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What version of Java?

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**Author:** ![mgross](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/mgross/32/3311_2.png) [@mgross](https://forum.inductiveautomation.com/u/mgross)\
**Post date:** [October 3, 2018, 2:15pm UTC](https://forum.inductiveautomation.com/t/gateway-is-faulted-log-attached/19950/3 "2018-10-03T14:15:08Z")

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This is a bug that we fixed in 7.9.5. The workaround is to delete the data/jar-cache folder and restart the gateway. The modules will then load normally.

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<div class="post-metadata">

**Author:** ![tamerplc](https://avatars.discourse-cdn.com/v4/letter/t/d78d45/32.png) [@tamerplc](https://forum.inductiveautomation.com/u/tamerplc)\
**Post date:** [October 6, 2018, 10:08am UTC](https://forum.inductiveautomation.com/t/gateway-is-faulted-log-attached/19950/4 "2018-10-06T10:08:29Z")

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> [@mgross](#):
>
> data/jar-cache

Version 8 update 151 (Build 1.8.0\_151-b12)  
even i remove ignition and installed last updated version 7.9.9 but still

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<div class="post-metadata">

**Author:** ![tamerplc](https://avatars.discourse-cdn.com/v4/letter/t/d78d45/32.png) [@tamerplc](https://forum.inductiveautomation.com/u/tamerplc)\
**Post date:** [October 6, 2018, 11:33am UTC](https://forum.inductiveautomation.com/t/gateway-is-faulted-log-attached/19950/5 "2018-10-06T11:33:41Z")

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i uninstall Ignition from my PC , then install last updated version.  
Gateway was up and running .  
once i import backup Gateway . it back to error and din’t up again .  
even i upload different version of backup which i have .

attached log file .  
[wrapper.log](https://us1.discourse-cdn.com/inductiveautomation/original/2X/b/bac03a50517860d2c7853def742473a3080f98a0.log) (66.9 KB)

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<div class="post-metadata">

**Author:** ![mgross](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/mgross/32/3311_2.png) [@mgross](https://forum.inductiveautomation.com/u/mgross)\
**Post date:** [October 8, 2018, 2:22pm UTC](https://forum.inductiveautomation.com/t/gateway-is-faulted-log-attached/19950/6 "2018-10-08T14:22:02Z")

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Sorry, it looks like you ran into a different bug during the restore. Try this: stop the gateway and remove all files that end with .gwbk from the /data folder. Then start the gateway and run the restore again. If that _still_ fails, then it might be faster to just call into Support and they can straighten everything out.

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**Author:** ![tamerplc](https://avatars.discourse-cdn.com/v4/letter/t/d78d45/32.png) [@tamerplc](https://forum.inductiveautomation.com/u/tamerplc)\
**Post date:** [October 13, 2018, 6:23pm UTC](https://forum.inductiveautomation.com/t/gateway-is-faulted-log-attached/19950/7 "2018-10-13T18:23:04Z")

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Hi matgos,  
Thanks for your support  
i removed all \*.gwbk THEN Gateway got up then restore my backup and again down .  
i did a lot of trail then remove ignition and install Ignition-7.9.4-windows then restore backup and finally work with v7.9-4

Thanks  
Tamer