# Gateway is Faulted

**URL:** <https://forum.inductiveautomation.com/t/gateway-is-faulted/9765>\
**Category:** Ignition\
**Created:** [March 2, 2015, 8:41pm UTC](https://forum.inductiveautomation.com/t/gateway-is-faulted/9765 "2015-03-02T20:41:43Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![JMcguigan](https://avatars.discourse-cdn.com/v4/letter/j/41988e/32.png) [@JMcguigan](https://forum.inductiveautomation.com/u/JMcguigan)\
**Post date:** [March 2, 2015, 8:41pm UTC](https://forum.inductiveautomation.com/t/gateway-is-faulted/9765/1 "2015-03-02T20:41:43Z")

</div>

Hello, I am going through the lessons on inductive university, so I am constantly restoring backup gateways and having to restart my gateway. I have had many issues where the gateway will not restart (gateway control utility says “Gateway is faulted”).

I found this old thread ([http://ec2-204-236-130-104.us-west-1.compute.amazonaws.com/forum/viewtopic.php?f=72&t=12719](http://ec2-204-236-130-104.us-west-1.compute.amazonaws.com/forum/viewtopic.php?f=72&t=12719)) which suggested deleting the windows temporary files and that seemed to kindof work for a few gateway restarts (sometimes I would restart the gateway and it would fault, then I restart it again immediately after and it would work), but now I can’t get my gateway to restart at all.

Below is what I think are the relevant portions of my wrapper log file. Also, I am running ignition version 7.7.3 (64-bit), Java version 8 update 31 (64-bit), and windows 7.

`STATUS | wrapper | 2015/03/02 13:21:13 | --> Wrapper Started as Service
STATUS | wrapper | 2015/03/02 13:21:13 | Java Service Wrapper Standard Edition 64-bit 3.5.25
STATUS | wrapper | 2015/03/02 13:21:13 | Copyright (C) 1999-2014 Tanuki Software, Ltd. All Rights Reserved.
STATUS | wrapper | 2015/03/02 13:21:13 | http://wrapper.tanukisoftware.com
STATUS | wrapper | 2015/03/02 13:21:13 | Licensed to Inductive Automation for Ignition Gateway
STATUS | wrapper | 2015/03/02 13:21:13 | 
STATUS | wrapper | 2015/03/02 13:21:14 | Launching a JVM...
INFO | jvm 1 | 2015/03/02 13:21:14 | WrapperManager: Initializing...
INFO | jvm 1 | 2015/03/02 13:21:14 | 2015-03-02 13:21:14.834:INFO:oejs.Server:WrapperSimpleAppMain: jetty-9.1.z-SNAPSHOT
INFO | jvm 1 | 2015/03/02 13:21:15 | 2015-03-02 13:21:15.287:INFO:oejw.StandardDescriptorProcessor:WrapperSimpleAppMain: NO JSP Support for /main, did not find org.apache.jasper.servlet.JspServlet
INFO | jvm 1 | 2015/03/02 13:21:15 | INFO [SRClassLoader] [13:21:15,427]: SRClassLoader init
INFO | jvm 1 | 2015/03/02 13:21:15 | INFO [Application] [13:21:15,906]: [WicketFilter] init: Wicket core library initializer
INFO | jvm 1 | 2015/03/02 13:21:15 | INFO [RequestListenerInterface] [13:21:15,906]: registered listener interface [RequestListenerInterface name=IBehaviorListener, method=public abstract void org.apache.wicket.behavior.IBehaviorListener.onRequest()]
INFO | jvm 1 | 2015/03/02 13:21:15 | INFO [RequestListenerInterface] [13:21:15,906]: registered listener interface [RequestListenerInterface name=IFormSubmitListener, method=public abstract void org.apache.wicket.markup.html.form.IFormSubmitListener.onFormSubmitted()]
INFO | jvm 1 | 2015/03/02 13:21:15 | INFO [RequestListenerInterface] [13:21:15,906]: registered listener interface [RequestListenerInterface name=ILinkListener, method=public abstract void org.apache.wicket.markup.html.link.ILinkListener.onLinkClicked()]
INFO | jvm 1 | 2015/03/02 13:21:15 | INFO [RequestListenerInterface] [13:21:15,906]: registered listener interface [RequestListenerInterface name=IOnChangeListener, method=public abstract void org.apache.wicket.markup.html.form.IOnChangeListener.onSelectionChanged()]
INFO | jvm 1 | 2015/03/02 13:21:15 | INFO [RequestListenerInterface] [13:21:15,906]: registered listener interface [RequestListenerInterface name=IRedirectListener, method=public abstract void org.apache.wicket.IRedirectListener.onRedirect()]
INFO | jvm 1 | 2015/03/02 13:21:15 | INFO [RequestListenerInterface] [13:21:15,906]: registered listener interface [RequestListenerInterface name=IResourceListener, method=public abstract void org.apache.wicket.IResourceListener.onResourceRequested()]
INFO | jvm 1 | 2015/03/02 13:21:15 | INFO [Application] [13:21:15,906]: [WicketFilter] init: Wicket extensions initializer
INFO | jvm 1 | 2015/03/02 13:21:16 | INFO [SRContext] [13:21:15,907]: Ignition["/main", state=STOPPED] ContextState = STARTING
INFO | jvm 1 | 2015/03/02 13:21:16 | INFO [SRContext] [13:21:15,928]: Starting Ignition 7.7.3 (b2015022512)
INFO | jvm 1 | 2015/03/02 13:21:16 | INFO [SRContext] [13:21:15,928]: Reloading JDBC classloader.
INFO | jvm 1 | 2015/03/02 13:21:16 | INFO [SecureRandomProvider] [13:21:16,032]: Creating SecureRandom object...
INFO | jvm 1 | 2015/03/02 13:21:16 | INFO [SecureRandomProvider] [13:21:16,032]: ... SecureRandom Created.
INFO | jvm 1 | 2015/03/02 13:21:16 | INFO [SecureRandomProvider] [13:21:16,032]: Secure random seed generated in 1ms
INFO | jvm 1 | 2015/03/02 13:21:16 | INFO [WebApplication] [13:21:16,110]: [WicketFilter] Started Wicket version 6.1.1 in DEPLOYMENT mode
INFO | jvm 1 | 2015/03/02 13:21:16 | 2015-03-02 13:21:16.110:INFO:oejsh.ContextHandler:WrapperSimpleAppMain: Started o.e.j.w.WebAppContext@39b6a016{/main,file:/C:/Program%20Files/Inductive%20Automation/Ignition/webserver/webapps/main/,AVAILABLE}
INFO | jvm 1 | 2015/03/02 13:21:16 | INFO [StateMonitoring] [13:21:16,141]: The redundant node state has changed. Current state: [RedundancyState[role=Independent, activity level=Active, project state=Good, history level=Full]
INFO | jvm 1 | 2015/03/02 13:21:16 | 2015-03-02 13:21:16.172:INFO:oejs.ServerConnector:WrapperSimpleAppMain: Started ServerConnector@53ace9c7{HTTP/1.1}{0.0.0.0:8088}
INFO | jvm 1 | 2015/03/02 13:21:16 | 2015-03-02 13:21:16.360:INFO:oejs.ServerConnector:WrapperSimpleAppMain: Started ServerConnector@222da59{SSL-HTTP/1.1}{0.0.0.0:8043}
INFO | jvm 1 | 2015/03/02 13:21:20 | WARN [ModuleManager] [13:21:20,400]: Could not read license from HASP key. HASP login() failed. Last error = 7.
INFO | jvm 1 | 2015/03/02 13:21:20 | INFO [ModuleManager] [13:21:20,400]: Loading modules....
INFO | jvm 1 | 2015/03/02 13:21:23 | INFO [JarFile] [13:21:23,194]: Packed jar file "xopc-client.jar" length=3kb, time=63ms
INFO | jvm 1 | 2015/03/02 13:21:23 | INFO [JarFile] [13:21:23,209]: Packed jar file "xopc-common.jar" length=1kb, time=0ms
INFO | jvm 1 | 2015/03/02 13:21:23 | INFO [JarFile] [13:21:23,381]: Packed jar file "vis-common.jar" length=3kb, time=31ms
INFO | jvm 1 | 2015/03/02 13:21:23 | INFO [JarFile] [13:21:23,631]: Packed jar file "sql-common.jar" length=24kb, time=203ms
INFO | jvm 1 | 2015/03/02 13:21:23 | INFO [JarFile] [13:21:23,740]: Packed jar file "opccom-client.jar" length=2kb, time=16ms
INFO | jvm 1 | 2015/03/02 13:21:23 | INFO [JarFile] [13:21:23,755]: Packed jar file "opccom-common.jar" length=3kb, time=0ms
INFO | jvm 1 | 2015/03/02 13:21:24 | INFO [JarFile] [13:21:24,067]: Packed jar file "mobile-common.jar" length=4kb, time=15ms
INFO | jvm 1 | 2015/03/02 13:21:24 | INFO [LocalDBManagerImpl] [13:21:24,114]: Starting up...
INFO | jvm 1 | 2015/03/02 13:21:24 | INFO [LocalDBManagerImpl] [13:21:24,114]: Looking for existing internal database "settings"...
INFO | jvm 1 | 2015/03/02 13:21:24 | INFO [ENGINE] [13:21:24,473]: dataFileCache open start
INFO | jvm 1 | 2015/03/02 13:21:24 | INFO [ENGINE] [13:21:24,489]: dataFileCache open end
INFO | jvm 1 | 2015/03/02 13:21:24 | INFO [ENGINE] [13:21:24,629]: checkpointClose start
INFO | jvm 1 | 2015/03/02 13:21:24 | INFO [ENGINE] [13:21:24,660]: dataFileCache commit start
INFO | jvm 1 | 2015/03/02 13:21:24 | INFO [ENGINE] [13:21:24,691]: checkpointClose end
INFO | jvm 1 | 2015/03/02 13:21:24 | INFO [LocalDBManagerImpl] [13:21:24,691]: ... found existing.
INFO | jvm 1 | 2015/03/02 13:21:24 | INFO [ENGINE] [13:21:24,863]: Checkpoint start
INFO | jvm 1 | 2015/03/02 13:21:24 | INFO [ENGINE] [13:21:24,863]: checkpointClose start
INFO | jvm 1 | 2015/03/02 13:21:24 | INFO [ENGINE] [13:21:24,863]: dataFileCache commit start
INFO | jvm 1 | 2015/03/02 13:21:24 | INFO [ENGINE] [13:21:24,894]: checkpointClose end
INFO | jvm 1 | 2015/03/02 13:21:24 | INFO [ENGINE] [13:21:24,894]: Checkpoint end
INFO | jvm 1 | 2015/03/02 13:21:24 | INFO [LocalDBManagerImpl] [13:21:24,910]: internal database "settings" started up successfully.
INFO | jvm 1 | 2015/03/02 13:21:24 | INFO [LocalDBManagerImpl] [13:21:24,910]: Registering autobackup task [owner=Internal DB Autobackup, name=internal database "settings"]
INFO | jvm 1 | 2015/03/02 13:21:25 | INFO [Notification] [13:21:24,957]: Alert notification system created.
INFO | jvm 1 | 2015/03/02 13:21:26 | *sys-package-mgr*: processing new jar, 'C:\Program Files\Inductive Automation\Ignition\lib\wrapper.jar'
INFO | jvm 1 | 2015/03/02 13:21:26 | *sys-package-mgr*: processing new jar, 'C:\Program Files\Inductive Automation\Ignition\lib\catapult.jar'
INFO | jvm 1 | 2015/03/02 13:21:26 | *sys-package-mgr*: processing new jar, 'C:\Program Files\Java\jre1.8.0_31\lib\resources.jar'
INFO | jvm 1 | 2015/03/02 13:21:26 | *sys-package-mgr*: processing new jar, 'C:\Program Files\Java\jre1.8.0_31\lib\rt.jar'
INFO | jvm 1 | 2015/03/02 13:21:26 | *sys-package-mgr*: processing new jar, 'C:\Program Files\Java\jre1.8.0_31\lib\jsse.jar'
INFO | jvm 1 | 2015/03/02 13:21:26 | *sys-package-mgr*: processing new jar, 'C:\Program Files\Java\jre1.8.0_31\lib\jce.jar'
INFO | jvm 1 | 2015/03/02 13:21:26 | *sys-package-mgr*: processing new jar, 'C:\Program Files\Java\jre1.8.0_31\lib\charsets.jar'
INFO | jvm 1 | 2015/03/02 13:21:26 | *sys-package-mgr*: processing new jar, 'C:\Program Files\Java\jre1.8.0_31\lib\jfr.jar'
INFO | jvm 1 | 2015/03/02 13:21:26 | *sys-package-mgr*: processing new jar, 'C:\Program Files\Java\jre1.8.0_31\lib\ext\access-bridge-64.jar'
INFO | jvm 1 | 2015/03/02 13:21:26 | *sys-package-mgr*: processing new jar, 'C:\Program Files\Java\jre1.8.0_31\lib\ext\cldrdata.jar'
INFO | jvm 1 | 2015/03/02 13:21:27 | *sys-package-mgr*: processing new jar, 'C:\Program Files\Java\jre1.8.0_31\lib\ext\dnsns.jar'
INFO | jvm 1 | 2015/03/02 13:21:27 | *sys-package-mgr*: processing new jar, 'C:\Program Files\Java\jre1.8.0_31\lib\ext\jaccess.jar'
INFO | jvm 1 | 2015/03/02 13:21:27 | *sys-package-mgr*: processing new jar, 'C:\Program Files\Java\jre1.8.0_31\lib\ext\jfxrt.jar'
INFO | jvm 1 | 2015/03/02 13:21:27 | *sys-package-mgr*: processing new jar, 'C:\Program Files\Java\jre1.8.0_31\lib\ext\localedata.jar'
INFO | jvm 1 | 2015/03/02 13:21:27 | *sys-package-mgr*: processing new jar, 'C:\Program Files\Java\jre1.8.0_31\lib\ext\nashorn.jar'
INFO | jvm 1 | 2015/03/02 13:21:27 | *sys-package-mgr*: processing new jar, 'C:\Program Files\Java\jre1.8.0_31\lib\ext\sunec.jar'
INFO | jvm 1 | 2015/03/02 13:21:27 | *sys-package-mgr*: processing new jar, 'C:\Program Files\Java\jre1.8.0_31\lib\ext\sunjce_provider.jar'
INFO | jvm 1 | 2015/03/02 13:21:27 | *sys-package-mgr*: processing new jar, 'C:\Program Files\Java\jre1.8.0_31\lib\ext\sunmscapi.jar'
INFO | jvm 1 | 2015/03/02 13:21:27 | *sys-package-mgr*: processing new jar, 'C:\Program Files\Java\jre1.8.0_31\lib\ext\sunpkcs11.jar'
INFO | jvm 1 | 2015/03/02 13:21:27 | *sys-package-mgr*: processing new jar, 'C:\Program Files\Java\jre1.8.0_31\lib\ext\zipfs.jar'
INFO | jvm 1 | 2015/03/02 13:21:28 | INFO [ModuleManager] [13:21:28,014]: Trial time reset. Time remaining = 7101. Notify modules = false.
INFO | jvm 1 | 2015/03/02 13:21:28 | INFO [ModuleManager] [13:21:28,014]: Setting up modules
INFO | jvm 1 | 2015/03/02 13:21:28 | INFO [ModuleHook] [13:21:28,295]: JNI Library: C:\Windows\TEMP\jniwrap-3.8.33650901840710059349.Build.3.8.31027919970\jniwrap64.dll
INFO | jvm 1 | 2015/03/02 13:21:28 | ERROR [SRContext] [13:21:28,326]: Error during context startup.
INFO | jvm 1 | 2015/03/02 13:21:28 | java.lang.ExceptionInInitializerError
INFO | jvm 1 | 2015/03/02 13:21:28 | at com.jniwrapper.win32.system.Kernel32.isUnicode(Kernel32.java:77)
INFO | jvm 1 | 2015/03/02 13:21:28 | at com.jniwrapper.win32.FunctionName.<clinit>(FunctionName.java:24)
INFO | jvm 1 | 2015/03/02 13:21:28 | at com.jniwrapper.win32.MessageLoopThread.<clinit>(MessageLoopThread.java:24)
INFO | jvm 1 | 2015/03/02 13:21:28 | at com.inductiveautomation.opccom.ModuleHook.setup(ModuleHook.java:176)
INFO | jvm 1 | 2015/03/02 13:21:28 | at com.inductiveautomation.ignition.gateway.modules.ModuleManagerImpl$LoadedModule.setup(ModuleManagerImpl.java:2187)
INFO | jvm 1 | 2015/03/02 13:21:28 | at com.inductiveautomation.ignition.gateway.modules.ModuleManagerImpl.setup(ModuleManagerImpl.java:263)
INFO | jvm 1 | 2015/03/02 13:21:28 | at com.inductiveautomation.ignition.gateway.SRContext.startupInternal(SRContext.java:1166)
INFO | jvm 1 | 2015/03/02 13:21:28 | at com.inductiveautomation.ignition.gateway.redundancy.RedundancyManagerImpl.startup(RedundancyManagerImpl.java:192)
INFO | jvm 1 | 2015/03/02 13:21:28 | at com.inductiveautomation.ignition.gateway.SRContext.asyncInit(SRContext.java:913)
INFO | jvm 1 | 2015/03/02 13:21:28 | at com.inductiveautomation.ignition.gateway.SRContext.access$200(SRContext.java:246)
INFO | jvm 1 | 2015/03/02 13:21:28 | at com.inductiveautomation.ignition.gateway.SRContext$2.run(SRContext.java:647)
INFO | jvm 1 | 2015/03/02 13:21:28 | at com.inductiveautomation.ignition.common.execution.impl.BasicExecutionEngine$ThrowableCatchingRunnable.run(BasicExecutionEngine.java:537)
INFO | jvm 1 | 2015/03/02 13:21:28 | at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
INFO | jvm 1 | 2015/03/02 13:21:28 | at java.util.concurrent.FutureTask.run(Unknown Source)
INFO | jvm 1 | 2015/03/02 13:21:28 | at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$201(Unknown Source)
INFO | jvm 1 | 2015/03/02 13:21:28 | at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(Unknown Source)
INFO | jvm 1 | 2015/03/02 13:21:28 | at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
INFO | jvm 1 | 2015/03/02 13:21:28 | at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
INFO | jvm 1 | 2015/03/02 13:21:28 | at java.lang.Thread.run(Unknown Source)
INFO | jvm 1 | 2015/03/02 13:21:28 | Caused by: com.jniwrapper.JNIWrapperException: java.io.IOException: Access is denied
INFO | jvm 1 | 2015/03/02 13:21:28 | Caused by: java.io.IOException: Access is denied
INFO | jvm 1 | 2015/03/02 13:21:28 | INFO [SRContext] [13:21:28,326]: Ignition["/main", state=STARTING] ContextState = FAULTED
`

---

<div class="post-metadata">

**Author:** ![pdibenedetto](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pdibenedetto/32/6364_2.png) [@pdibenedetto](https://forum.inductiveautomation.com/u/pdibenedetto)\
**Post date:** [March 2, 2015, 11:56pm UTC](https://forum.inductiveautomation.com/t/gateway-is-faulted/9765/2 "2015-03-02T23:56:53Z")

</div>

This is strange, but this line:

```auto
INFO | jvm 1 | 2015/03/02 13:21:28 | INFO [ModuleHook] [13:21:28,295]: JNI Library: C:\Windows\TEMP\jniwrap-3.8.33650901840710059349.Build.3.8.31027919970\jniwrap64.dll
```

and these lines:

`INFO | jvm 1 | 2015/03/02 13:21:28 | Caused by: com.jniwrapper.JNIWrapperException: java.io.IOException: Access is denied
INFO | jvm 1 | 2015/03/02 13:21:28 | Caused by: java.io.IOException: Access is denied`

Seems to indicate the problem.

For some reason the context of the windows user that’s is running Ignition (generally ‘Local System’) has no access to a native library (jniwrap64.dll).

I’m not sure, but you can try this:

With the Ignition Service shutdown, try to locate and delete this folder: `C:\Windows\TEMP\jniwrap-3.8.33650901840710059349.Build.3.8.31027919970\`

Then restart the Ignition Service and check if works.

Hope this helps you.

Regards,

---

<div class="post-metadata">

**Author:** ![JMcguigan](https://avatars.discourse-cdn.com/v4/letter/j/41988e/32.png) [@JMcguigan](https://forum.inductiveautomation.com/u/JMcguigan)\
**Post date:** [March 3, 2015, 7:45pm UTC](https://forum.inductiveautomation.com/t/gateway-is-faulted/9765/3 "2015-03-03T19:45:42Z")

</div>

[quote=“pdibenedetto”]This is strange, but this line:

```auto
INFO | jvm 1 | 2015/03/02 13:21:28 | INFO [ModuleHook] [13:21:28,295]: JNI Library: C:\Windows\TEMP\jniwrap-3.8.33650901840710059349.Build.3.8.31027919970\jniwrap64.dll
```

and these lines:

`INFO | jvm 1 | 2015/03/02 13:21:28 | Caused by: com.jniwrapper.JNIWrapperException: java.io.IOException: Access is denied
INFO | jvm 1 | 2015/03/02 13:21:28 | Caused by: java.io.IOException: Access is denied`

Seems to indicate the problem.

For some reason the context of the windows user that’s is running Ignition (generally ‘Local System’) has no access to a native library (jniwrap64.dll).

I’m not sure, but you can try this:

With the Ignition Service shutdown, try to locate and delete this folder: `C:\Windows\TEMP\jniwrap-3.8.33650901840710059349.Build.3.8.31027919970\`

Then restart the Ignition Service and check if works.

Hope this helps you.

Regards,[/quote]

Like I mentioned, I found an old thread with those instructions (delete the temp files) and they work, kind of. I tried them a few times and it would take multiple attempts to make it work. I made this thread after one day trying that multiple times and it didn’t work. Then an hour or so after posting I tried again and the gateway started successfully.

So now its running but I will have to do more gateway restores to finish the ignition training and I doubt it will restart reliably. Also, more importantly, if I ever run into this issue at a customers site I’d like to have a real solution.