# Gateway license

**URL:** <https://forum.inductiveautomation.com/t/gateway-license/98756>\
**Category:** Ignition\
**Tags:** ignition79, ignition80, ignition81\
**Created:** [November 18, 2024, 8:18pm UTC](https://forum.inductiveautomation.com/t/gateway-license/98756 "2024-11-18T20:18:47Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Ayanakoji](https://avatars.discourse-cdn.com/v4/letter/a/22d042/32.png) [@Ayanakoji](https://forum.inductiveautomation.com/u/Ayanakoji)\
**Post date:** [November 18, 2024, 8:18pm UTC](https://forum.inductiveautomation.com/t/gateway-license/98756/1 "2024-11-18T20:18:47Z")

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I need help, is there any way I can recover previous license code of the gateway? i activated the wrong gateway and applied new license to it, is there any way to recover the previous one?

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**Author:** ![lrose](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/lrose/32/62724_2.png) [@lrose](https://forum.inductiveautomation.com/u/lrose)\
**Post date:** [November 18, 2024, 8:26pm UTC](https://forum.inductiveautomation.com/t/gateway-license/98756/2 "2024-11-18T20:26:25Z")

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You will need to contact IA Support Directly, or your Sales Representative.

This forum isn't official support.

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**Author:** ![Ayanakoji](https://avatars.discourse-cdn.com/v4/letter/a/22d042/32.png) [@Ayanakoji](https://forum.inductiveautomation.com/u/Ayanakoji)\
**Post date:** [November 18, 2024, 8:30pm UTC](https://forum.inductiveautomation.com/t/gateway-license/98756/3 "2024-11-18T20:30:41Z")

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i see im just wondering there some logs for this or records of previous license

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**Author:** ![David\_Stone](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/david_stone/32/79749_2.png) [@David\_Stone](https://forum.inductiveautomation.com/u/David_Stone)\
**Post date:** [November 18, 2024, 8:33pm UTC](https://forum.inductiveautomation.com/t/gateway-license/98756/4 "2024-11-18T20:33:22Z")

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As lrose pointed out, you need to contact IA Support Directly.  
This wasn't them refusing to help, IA Support literally control the license server and the activation system and will work with you to recover the license.  
There is no "user serviceable" parts of the licensing system we can really help with.

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**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\
**Post date:** [November 18, 2024, 8:36pm UTC](https://forum.inductiveautomation.com/t/gateway-license/98756/5 "2024-11-18T20:36:26Z")

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> [@Ayanakoji](#):
>
> some logs for this

No, because a license key is a valuable piece of information--it needs protecting. Your own purchase records will have it. Your sales agent at IA can help you figure it out, but probably only after some proof you are who you say you are.

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**Author:** ![Ayanakoji](https://avatars.discourse-cdn.com/v4/letter/a/22d042/32.png) [@Ayanakoji](https://forum.inductiveautomation.com/u/Ayanakoji)\
**Post date:** [November 18, 2024, 8:57pm UTC](https://forum.inductiveautomation.com/t/gateway-license/98756/6 "2024-11-18T20:57:11Z")

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Thanks everyone, its okay now