# Gateway Log In after restore from site back up file not working!

**URL:** <https://forum.inductiveautomation.com/t/gateway-log-in-after-restore-from-site-back-up-file-not-working/104248>\
**Category:** Ignition\
**Tags:** perspective\
**Created:** [March 26, 2025, 2:52pm UTC](https://forum.inductiveautomation.com/t/gateway-log-in-after-restore-from-site-back-up-file-not-working/104248 "2025-03-26T14:52:25Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![ptesi](https://avatars.discourse-cdn.com/v4/letter/p/858c86/32.png) [@ptesi](https://forum.inductiveautomation.com/u/ptesi)\
**Post date:** [March 26, 2025, 2:52pm UTC](https://forum.inductiveautomation.com/t/gateway-log-in-after-restore-from-site-back-up-file-not-working/104248/1 "2025-03-26T14:52:25Z")

</div>

Hey everyone, please help. I restored my sites Ignition back up file to the Gateway today. Once complete, I am trying to launch the Perspective project from the gateway as well as log into the gateway as we only have a trial period. How can I access the log in information associated with the restored back up file? I just completed Ignition Core Cert training, and we initially used admin., password to log in. But with the restore from our sites back up file that obviously will not work. Can I change the log in credentials? Or will it need to be provided to me from some one who has? I cant even log into access the account profiles so I'm sure making these changes are not possible.

If anyone can please help and advise if I am missing a step or overlooking something I would greatly appreciate it thank you.

---

<div class="post-metadata">

**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [March 26, 2025, 2:53pm UTC](https://forum.inductiveautomation.com/t/gateway-log-in-after-restore-from-site-back-up-file-not-working/104248/2 "2025-03-26T14:53:41Z")

</div>

You either need to know the credentials or [reset the password](https://docs.inductiveautomation.com/docs/8.1/getting-started/installing-and-upgrading#reset-the-password).

> **[Gateway Command-line Utility - gwcmd | Ignition User Manual](https://docs.inductiveautomation.com/docs/8.1/platform/gateway/gateway-command-line-utility-gwcmd#gateway-password-reset)**
>
> The Gateway Command-line Utility provides a list of commands you can use to perform specific functions in the Gateway. The Gateway Command-line Utility or gwcmd provides basic commands, such as resetting the main password, changing the Gateway's...

---

<div class="post-metadata">

**Author:** ![ptesi](https://avatars.discourse-cdn.com/v4/letter/p/858c86/32.png) [@ptesi](https://forum.inductiveautomation.com/u/ptesi)\
**Post date:** [March 26, 2025, 3:19pm UTC](https://forum.inductiveautomation.com/t/gateway-log-in-after-restore-from-site-back-up-file-not-working/104248/3 "2025-03-26T15:19:28Z")

</div>

Thank you Kevin, I will try this and get back with any questions I appreciate the info.
