# Gateway login issue

**URL:** <https://forum.inductiveautomation.com/t/gateway-login-issue/94929>\
**Category:** Ignition\
**Created:** [August 21, 2024, 7:25am UTC](https://forum.inductiveautomation.com/t/gateway-login-issue/94929 "2024-08-21T07:25:36Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Farheen\_Qureshi](https://avatars.discourse-cdn.com/v4/letter/f/7ba0ec/32.png) [@Farheen\_Qureshi](https://forum.inductiveautomation.com/u/Farheen_Qureshi)\
**Post date:** [August 21, 2024, 7:25am UTC](https://forum.inductiveautomation.com/t/gateway-login-issue/94929/1 "2024-08-21T07:25:36Z")

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I am not able to login my ignition gateway by using my gateway credentials even I can't login in designer also. From morning it was working fine suddenly I am facing this issue

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/5/c/5cac460e5833fffa3545654234d9b93d5c02d68c.jpeg)  
 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/7/8/78a8867aec7127f453818169667f7604503d25e8.png)

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**Author:** ![deon.korb](https://avatars.discourse-cdn.com/v4/letter/d/8c91f0/32.png) [@deon.korb](https://forum.inductiveautomation.com/u/deon.korb)\
**Post date:** [August 21, 2024, 7:35am UTC](https://forum.inductiveautomation.com/t/gateway-login-issue/94929/2 "2024-08-21T07:35:33Z")

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Make sure your user source is available, such as Active Directory.

If internal, you may have to follow this:

> **[Gateway Command-line Utility - gwcmd | Ignition User Manual](https://docs.inductiveautomation.com/docs/8.1/platform/gateway/gateway-command-line-utility-gwcmd#gateway-password-reset)**
>
> The Gateway Command-line Utility provides a list of commands you can use to perform specific functions in the Gateway. The Gateway Command-line Utility or gwcmd provides basic commands, such as resetting the main password, changing the Gateway's...

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<div class="post-metadata">

**Author:** ![Farheen\_Qureshi](https://avatars.discourse-cdn.com/v4/letter/f/7ba0ec/32.png) [@Farheen\_Qureshi](https://forum.inductiveautomation.com/u/Farheen_Qureshi)\
**Post date:** [August 21, 2024, 9:52am UTC](https://forum.inductiveautomation.com/t/gateway-login-issue/94929/3 "2024-08-21T09:52:10Z")

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I have deleted my Gateway user by mistake now what to do

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<div class="post-metadata">

**Author:** ![Transistor](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/transistor/32/3380_2.png) [@Transistor](https://forum.inductiveautomation.com/u/Transistor)\
**Post date:** [August 21, 2024, 11:13am UTC](https://forum.inductiveautomation.com/t/gateway-login-issue/94929/4 "2024-08-21T11:13:39Z")

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Log in as administrator and fix it.  
If you've lost the administrator then ...

> **[Gateway Command-line Utility - gwcmd | Ignition User Manual](https://docs.inductiveautomation.com/docs/8.1/platform/gateway/gateway-command-line-utility-gwcmd#gateway-password-reset)**
>
> The Gateway Command-line Utility provides a list of commands you can use to perform specific functions in the Gateway. The Gateway Command-line Utility or gwcmd provides basic commands, such as resetting the main password, changing the Gateway's...