# Gateway not running **URL:** \ **Category:** Ignition\ **Created:** [December 22, 2020, 5:32pm UTC](https://forum.inductiveautomation.com/t/gateway-not-running/41729 "2020-12-22T17:32:54Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![dojeda](https://avatars.discourse-cdn.com/v4/letter/d/5daacb/32.png) [@dojeda](https://forum.inductiveautomation.com/u/dojeda)\ **Post date:** [December 22, 2020, 5:32pm UTC](https://forum.inductiveautomation.com/t/gateway-not-running/41729/1 "2020-12-22T17:32:54Z")
Hi There, Hopefully someone can help, I have installed Ignition 8.1 on a Industrial PC with Windows 10, And I can’t get the gateway to open in the webbrowser. I get a title in the tab saying “Gateway not Running”, and on the window just get stuck with “Gateway Starting Up” . I restarted the Ignition Service and nothing. I attached the Log Wrapper and the Ignition\_conf file, please someone with similar or same issue, could help me? Really really appreciate! thanks! [wrapper.log](https://forum.inductiveautomation.com/uploads/short-url/7JXu6nIhXZhIH0liBW4TLohVLYC.log) (2.6 MB) [ignition\_conf.txt](https://forum.inductiveautomation.com/uploads/short-url/1is8Rhcj63Gq5VkKN1Ltq4NcqQj.txt) (4.9 KB) ---
**Author:** ![jcoffman](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/jcoffman/32/6429_2.png) [@jcoffman](https://forum.inductiveautomation.com/u/jcoffman)\ **Post date:** [December 22, 2020, 5:43pm UTC](https://forum.inductiveautomation.com/t/gateway-not-running/41729/2 "2020-12-22T17:43:58Z")
there are a lot of errors and exceptions in there. it looks like the most recent is due to a trust store issue. Within the install dir go to `lib/runtime` and delete the `jre-win` directory and then try to start the gateway. The jre will be extracted again with a clean trust store ---
**Author:** ![dojeda](https://avatars.discourse-cdn.com/v4/letter/d/5daacb/32.png) [@dojeda](https://forum.inductiveautomation.com/u/dojeda)\ **Post date:** [December 22, 2020, 6:04pm UTC](https://forum.inductiveautomation.com/t/gateway-not-running/41729/3 "2020-12-22T18:04:33Z")
Many Thanks!, I passed this instruction to the IT Team, I will let you know if it works 👍 ---
**Author:** ![chad.christopher](https://avatars.discourse-cdn.com/v4/letter/c/e0b2c6/32.png) [@chad.christopher](https://forum.inductiveautomation.com/u/chad.christopher)\ **Post date:** [January 4, 2021, 5:51pm UTC](https://forum.inductiveautomation.com/t/gateway-not-running/41729/4 "2021-01-04T17:51:31Z")
I just run into this same issue this morning. My wrapper log looks similar, I removed the jre-win directory, but when I try to restart the gateway I get “A service specific error occurred: 1.” and it doesn’t extract a new jre-win folder. I restore the deleted jre-win folder and the gateway starts successfully but still the same issue connecting with browser and designer. ---
**Author:** ![kcollins](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kcollins/32/19646_2.png) [@kcollins](https://forum.inductiveautomation.com/u/kcollins)\ **Post date:** [January 4, 2021, 6:39pm UTC](https://forum.inductiveautomation.com/t/gateway-not-running/41729/5 "2021-01-04T18:39:27Z")
If you’ve installed Ignition and are starting it as a service (the typical configuration), then starting/stopping the service directly (via `services.msc`, for example) will not trigger an extraction of the JRE runtime. Easiest method is to remove that `jre-win` directory again and this time start the service via the `start-ignition.bat` file in `C:\Program Files\Inductive Automation\Ignition` folder. This will look for the runtime, extract if needed, and then start the service for you. From this point forward, you’ll again be able to use the _Services_ controls directly. ---
**Author:** ![chad.christopher](https://avatars.discourse-cdn.com/v4/letter/c/e0b2c6/32.png) [@chad.christopher](https://forum.inductiveautomation.com/u/chad.christopher)\ **Post date:** [January 4, 2021, 7:07pm UTC](https://forum.inductiveautomation.com/t/gateway-not-running/41729/6 "2021-01-04T19:07:07Z")
That solved the issue, Thank You ---
**Author:** ![logeshmuthumani](https://avatars.discourse-cdn.com/v4/letter/l/8baadc/32.png) [@logeshmuthumani](https://forum.inductiveautomation.com/u/logeshmuthumani)\ **Post date:** [March 31, 2021, 11:44am UTC](https://forum.inductiveautomation.com/t/gateway-not-running/41729/7 "2021-03-31T11:44:35Z")
thanks at all i have also same problem now it is clear thank u