# Gateway Restore doesn't apply until resetting service **URL:** \ **Category:** Ignition Early Access\ **Created:** [March 30, 2022, 1:11pm UTC](https://forum.inductiveautomation.com/t/gateway-restore-doesnt-apply-until-resetting-service/57807 "2022-03-30T13:11:04Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![nader.chinichian](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/nader.chinichian/32/9261_2.png) [@nader.chinichian](https://forum.inductiveautomation.com/u/nader.chinichian)\ **Post date:** [March 30, 2022, 1:11pm UTC](https://forum.inductiveautomation.com/t/gateway-restore-doesnt-apply-until-resetting-service/57807/1 "2022-03-30T13:11:04Z")
When I restore the gateway, the gateway doesn’t update to the new backup until I manually reset the ignition services. This happen a lot lately in the different versions of in 8.1 ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [March 30, 2022, 1:15pm UTC](https://forum.inductiveautomation.com/t/gateway-restore-doesnt-apply-until-resetting-service/57807/2 "2022-03-30T13:15:28Z")
How are you restoring the backup? ---
**Author:** ![nader.chinichian](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/nader.chinichian/32/9261_2.png) [@nader.chinichian](https://forum.inductiveautomation.com/u/nader.chinichian)\ **Post date:** [March 30, 2022, 1:40pm UTC](https://forum.inductiveautomation.com/t/gateway-restore-doesnt-apply-until-resetting-service/57807/3 "2022-03-30T13:40:32Z")
Of course from the backup and restore page in the gateway ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/4/b/4b2f3f571d74045655d2e8c18973826ddcb00650.png) when this happens the restarting time of ignition take very fast. In normal case it should take about 30s but in this case it take 6s ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [March 30, 2022, 1:41pm UTC](https://forum.inductiveautomation.com/t/gateway-restore-doesnt-apply-until-resetting-service/57807/4 "2022-03-30T13:41:37Z")
Okay, so is the gateway restarting when you click “Restore”, and then you still see the same thing until a manual service restart? Or is nothing happening at all? ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [March 30, 2022, 1:42pm UTC](https://forum.inductiveautomation.com/t/gateway-restore-doesnt-apply-until-resetting-service/57807/5 "2022-03-30T13:42:03Z")
Can you upload logs after this happens? ---
**Author:** ![nader.chinichian](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/nader.chinichian/32/9261_2.png) [@nader.chinichian](https://forum.inductiveautomation.com/u/nader.chinichian)\ **Post date:** [March 30, 2022, 1:42pm UTC](https://forum.inductiveautomation.com/t/gateway-restore-doesnt-apply-until-resetting-service/57807/6 "2022-03-30T13:42:29Z")
I see the restarting logo of ignition like as usual but it finish very fast ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [March 30, 2022, 1:45pm UTC](https://forum.inductiveautomation.com/t/gateway-restore-doesnt-apply-until-resetting-service/57807/7 "2022-03-30T13:45:32Z")
Restoring a backup just places the upload file in the base $IGNITION dir with a prefix like ` __restore_` or `__ restore_disabled_`… I wonder if this is happening or if there’s some file permissions error or something that prevents the restart from seeing or reading it. ---
**Author:** ![nader.chinichian](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/nader.chinichian/32/9261_2.png) [@nader.chinichian](https://forum.inductiveautomation.com/u/nader.chinichian)\ **Post date:** [March 30, 2022, 1:48pm UTC](https://forum.inductiveautomation.com/t/gateway-restore-doesnt-apply-until-resetting-service/57807/8 "2022-03-30T13:48:58Z")
> [@Kevin.Herron](#): > > Can you upload logs after this happens? Sure you mean this: [wrapper.log](https://forum.inductiveautomation.com/uploads/short-url/rIhfTGOFl8sOkMLt1k6HKnYwc6V.log) (1.2 MB) I delete the old logs and start ignition, The first restore happened to work but the second one show that bug. ---
**Author:** ![nader.chinichian](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/nader.chinichian/32/9261_2.png) [@nader.chinichian](https://forum.inductiveautomation.com/u/nader.chinichian)\ **Post date:** [March 30, 2022, 1:51pm UTC](https://forum.inductiveautomation.com/t/gateway-restore-doesnt-apply-until-resetting-service/57807/9 "2022-03-30T13:51:38Z")
[system\_logs.idb](https://forum.inductiveautomation.com/uploads/short-url/3NpRle7CNODrtcMitTDZxuTEBwe.idb) (1.2 MB) ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [March 30, 2022, 1:53pm UTC](https://forum.inductiveautomation.com/t/gateway-restore-doesnt-apply-until-resetting-service/57807/10 "2022-03-30T13:53:46Z")
Hmm, it’s failing but I don’t have information about why because the delete method being used is silent 😕 ```auto INFO | jvm 2 | 2022/03/30 18:17:50 | I [c.i.i.g.u.BackupRestoreDelegate] [13:47:50]: Starting restore procedure, writing upload to disk... INFO | jvm 2 | 2022/03/30 18:17:54 | W [c.i.i.g.u.BackupRestoreDelegate] [13:47:54]: Restore failed: Failed to delete the data/projects directory. This may result in incorrect project overwrites and merges INFO | jvm 2 | 2022/03/30 18:17:54 | com.inductiveautomation.ignition.gateway.util.BackupRestoreDelegate$ProjectBackupException: Failed to delete the data/projects directory. This may result in incorrect project overwrites and merges INFO | jvm 2 | 2022/03/30 18:17:54 | at com.inductiveautomation.ignition.gateway.util.BackupRestoreDelegate.backupProjectData(BackupRestoreDelegate.java:590) INFO | jvm 2 | 2022/03/30 18:17:54 | at com.inductiveautomation.ignition.gateway.util.BackupRestoreDelegate.restore(BackupRestoreDelegate.java:229) ```