# Gateway Script/Message Handler Question

**URL:** <https://forum.inductiveautomation.com/t/gateway-script-message-handler-question/98664>\
**Category:** Ignition\
**Created:** [November 15, 2024, 2:22pm UTC](https://forum.inductiveautomation.com/t/gateway-script-message-handler-question/98664 "2024-11-15T14:22:03Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Ryan\_Amyette](https://avatars.discourse-cdn.com/v4/letter/r/90db22/32.png) [@Ryan\_Amyette](https://forum.inductiveautomation.com/u/Ryan_Amyette)\
**Post date:** [November 15, 2024, 2:22pm UTC](https://forum.inductiveautomation.com/t/gateway-script-message-handler-question/98664/1 "2024-11-15T14:22:03Z")

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Hello,  
We have a Gateway script running that we are using to try and open a pop up for downtime tracking. It seems to be working for most of the IPs, but that pop up is not appearing on the 10.44.41.68 machine. That IP was an active client at the time. Was looking for some recommendations for troubleshooting this.  
[Ignition Gateway Pop Up Tag Change Script.txt](https://forum.inductiveautomation.com/uploads/short-url/zZia26EuuZ3PD5Nuy7O34UN0WnS.txt) (1.4 KB)  
[Ignition Session Message Handler (Line1\_Downtime\_Alert).txt](https://forum.inductiveautomation.com/uploads/short-url/v1yCf3mOUjrGPZGSjzlbA1cGZpW.txt) (180 Bytes)  
 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/6/3/63962d5f6bf3abcb1538a4e3057111a348e26bde.png)

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**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\
**Post date:** [November 15, 2024, 2:25pm UTC](https://forum.inductiveautomation.com/t/gateway-script-message-handler-question/98664/2 "2024-11-15T14:25:58Z")

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I wouldn't bother. That's a generally broken approach. Don't **push** information to your UI, **pull** it instead. That is, add a view custom property to your navigation docked view that uses a tag binding to subscribe to the trigger tag. Use a property change script on that custom property to open your popup.

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**Author:** ![Ryan\_Amyette](https://avatars.discourse-cdn.com/v4/letter/r/90db22/32.png) [@Ryan\_Amyette](https://forum.inductiveautomation.com/u/Ryan_Amyette)\
**Post date:** [November 15, 2024, 2:27pm UTC](https://forum.inductiveautomation.com/t/gateway-script-message-handler-question/98664/3 "2024-11-15T14:27:39Z")

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ahh, that makes sense. Thank you, I'll look at that appoach!