# Gateway Service Failed to Start **URL:** \ **Category:** Ignition\ **Created:** [January 23, 2019, 11:14pm UTC](https://forum.inductiveautomation.com/t/gateway-service-failed-to-start/22081 "2019-01-23T23:14:40Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![TCARLSON](https://avatars.discourse-cdn.com/v4/letter/t/ce7236/32.png) [@TCARLSON](https://forum.inductiveautomation.com/u/TCARLSON)\ **Post date:** [January 23, 2019, 11:14pm UTC](https://forum.inductiveautomation.com/t/gateway-service-failed-to-start/22081/1 "2019-01-23T23:14:40Z")
New to Ignition not understanding why this issue is happening I have gone through the ignition.conf file and changed where the wrapper.java.command= is pointed restarted the computer and I still get the NET HELPMSG 3547 message. Any help? ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [January 23, 2019, 11:17pm UTC](https://forum.inductiveautomation.com/t/gateway-service-failed-to-start/22081/2 "2019-01-23T23:17:16Z")
There might be more information in the wrapper.log files, can you zip and upload those? ---
**Author:** ![TCARLSON](https://avatars.discourse-cdn.com/v4/letter/t/ce7236/32.png) [@TCARLSON](https://forum.inductiveautomation.com/u/TCARLSON)\ **Post date:** [January 28, 2019, 5:31pm UTC](https://forum.inductiveautomation.com/t/gateway-service-failed-to-start/22081/3 "2019-01-28T17:31:29Z")
STATUS | wrapperm | 2019/01/23 13:34:56 | Ignition Gateway service installed. STATUS | wrapperm | 2019/01/23 13:35:11 | Starting the Ignition Gateway service… STATUS | wrapper | 2019/01/23 13:35:12 | --\> Wrapper Started as Service STATUS | wrapper | 2019/01/23 13:35:12 | Java Service Wrapper Standard Edition 64-bit 3.5.35 STATUS | wrapper | 2019/01/23 13:35:12 | Copyright © 1999-2018 Tanuki Software, Ltd. All Rights Reserved. STATUS | wrapper | 2019/01/23 13:35:12 | [http://wrapper.tanukisoftware.com](http://wrapper.tanukisoftware.com) STATUS | wrapper | 2019/01/23 13:35:12 | Licensed to Inductive Automation for Inductive Automation STATUS | wrapper | 2019/01/23 13:35:12 | STATUS | wrapper | 2019/01/23 13:35:15 | Launching a JVM… INFO | jvm 1 | 2019/01/23 13:35:16 | WrapperManager: Initializing… INFO | wrapperm | 2019/01/23 13:35:17 | Waiting to start… INFO | jvm 1 | 2019/01/23 13:35:17 | WrapperManager: INFO | jvm 1 | 2019/01/23 13:35:17 | WrapperManager: ERROR - Unable to load the Wrapper’s native library because none of the INFO | jvm 1 | 2019/01/23 13:35:17 | WrapperManager: following files: INFO | jvm 1 | 2019/01/23 13:35:17 | WrapperManager: wrapper-windows-x86-32.dll INFO | jvm 1 | 2019/01/23 13:35:17 | WrapperManager: wrapper.dll INFO | jvm 1 | 2019/01/23 13:35:17 | WrapperManager: could be located on the following java.library.path: INFO | jvm 1 | 2019/01/23 13:35:17 | WrapperManager: C:\Users\Travis.TravisLaptop\Documents\Work\Ignition\lib INFO | jvm 1 | 2019/01/23 13:35:17 | WrapperManager: Please see the documentation for the wrapper.java.library.path INFO | jvm 1 | 2019/01/23 13:35:17 | WrapperManager: configuration property. INFO | jvm 1 | 2019/01/23 13:35:17 | WrapperManager: STATUS | wrapper | 2019/01/23 13:35:20 | \<-- Wrapper Stopped ERROR | wrapperm | 2019/01/23 13:35:22 | The Ignition Gateway service was launched, but failed to start. ERROR | wrapperm | 2019/01/23 13:35:22 | Please check the log file for more information: C:\Users\Travis.TravisLaptop\Documents\Work\Ignition\logs\wrapper.log STATUS | wrapper | 2019/01/23 15:29:06 | --\> Wrapper Started as Service STATUS | wrapper | 2019/01/23 15:29:06 | Java Service Wrapper Standard Edition 64-bit 3.5.35 STATUS | wrapper | 2019/01/23 15:29:06 | Copyright © 1999-2018 Tanuki Software, Ltd. All Rights Reserved. STATUS | wrapper | 2019/01/23 15:29:06 | [http://wrapper.tanukisoftware.com](http://wrapper.tanukisoftware.com) STATUS | wrapper | 2019/01/23 15:29:06 | Licensed to Inductive Automation for Inductive Automation STATUS | wrapper | 2019/01/23 15:29:06 | STATUS | wrapper | 2019/01/23 15:29:07 | Launching a JVM… INFO | jvm 1 | 2019/01/23 15:29:08 | WrapperManager: Initializing… INFO | jvm 1 | 2019/01/23 15:29:08 | WrapperManager: INFO | jvm 1 | 2019/01/23 15:29:08 | WrapperManager: ERROR - Unable to load the Wrapper’s native library because none of the INFO | jvm 1 | 2019/01/23 15:29:08 | WrapperManager: following files: INFO | jvm 1 | 2019/01/23 15:29:08 | WrapperManager: wrapper-windows-x86-32.dll INFO | jvm 1 | 2019/01/23 15:29:08 | WrapperManager: wrapper.dll INFO | jvm 1 | 2019/01/23 15:29:08 | WrapperManager: could be located on the following java.library.path: INFO | jvm 1 | 2019/01/23 15:29:08 | WrapperManager: C:\Users\Travis.TravisLaptop\Documents\Work\Ignition\lib INFO | jvm 1 | 2019/01/23 15:29:08 | WrapperManager: Please see the documentation for the wrapper.java.library.path INFO | jvm 1 | 2019/01/23 15:29:08 | WrapperManager: configuration property. INFO | jvm 1 | 2019/01/23 15:29:08 | WrapperManager: STATUS | wrapper | 2019/01/23 15:29:10 | \<-- Wrapper Stopped STATUS | wrapperm | 2019/01/23 15:31:43 | Ignition Gateway service removed. ---
**Author:** ![James.Lorenz](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/james.lorenz/32/3290_2.png) [@James.Lorenz](https://forum.inductiveautomation.com/u/James.Lorenz)\ **Post date:** [January 28, 2019, 6:08pm UTC](https://forum.inductiveautomation.com/t/gateway-service-failed-to-start/22081/4 "2019-01-28T18:08:30Z")
The wrapper is checking for 32-bit libraries, but it appears you’re have a 64-bit Ignition installation. If you’re on a 64-bit Ignition installation make sure the Java you have installed is also 64-bit. ---
**Author:** ![TCARLSON](https://avatars.discourse-cdn.com/v4/letter/t/ce7236/32.png) [@TCARLSON](https://forum.inductiveautomation.com/u/TCARLSON)\ **Post date:** [January 30, 2019, 3:05pm UTC](https://forum.inductiveautomation.com/t/gateway-service-failed-to-start/22081/5 "2019-01-30T15:05:13Z")
Ok, looking in both files “Program Files” and “Program Files (x86)” I have a Java Folder. In “Program Files (x86)” I have Java “jre7”. In “Program Files” I have Java “jre1.8.0\_201”. I take it that I need to update my 64-bit java to the most recent release then. Would that be right? ---
**Author:** ![James.Lorenz](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/james.lorenz/32/3290_2.png) [@James.Lorenz](https://forum.inductiveautomation.com/u/James.Lorenz)\ **Post date:** [January 31, 2019, 1:16am UTC](https://forum.inductiveautomation.com/t/gateway-service-failed-to-start/22081/6 "2019-01-31T01:16:19Z")
In `ignition.conf`, which is located in the `data` folder of your install directory, what is the `wrapper.java.command` property set to? If it’s set to `java`, what’s the output of running `java -version` in a command prompt?