# Gateway Service not starting on mac **URL:** \ **Category:** Ignition\ **Created:** [September 4, 2020, 4:26pm UTC](https://forum.inductiveautomation.com/t/gateway-service-not-starting-on-mac/38410 "2020-09-04T16:26:59Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![mpervaiz](https://avatars.discourse-cdn.com/v4/letter/m/5e9695/32.png) [@mpervaiz](https://forum.inductiveautomation.com/u/mpervaiz)\ **Post date:** [September 4, 2020, 4:26pm UTC](https://forum.inductiveautomation.com/t/gateway-service-not-starting-on-mac/38410/1 "2020-09-04T16:26:59Z")
I am using Ignition Gateway 8.0.16, and the gateway is not starting. I have tried to restart multiple times, restarted my computer and still nothing. Originally I had verfsion 8.0.15 installed and that was working fine. OS: macOS Catalina Java version: 14.0.2 gwcmd logs (last few lines) are below: Thread [webserver-43] id=43, (TIMED\_WAITING) waiting for: java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject@490bce07 java.base@11.0.7/jdk.internal.misc.Unsafe.park(Native Method) java.base@11.0.7/java.util.concurrent.locks.LockSupport.parkNanos(Unknown Source) java.base@11.0.7/java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.await(Unknown Source) app//org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.reservedWait(ReservedThreadExecutor.java:309) app//org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:379) app//org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:806) app//org.eclipse.jetty.util.thread.QueuedThreadPool$Runner.run(QueuedThreadPool.java:938) java.base@11.0.7/java.lang.Thread.run(Unknown Source) Thread [webserver-44-acceptor-0@541e3c81-ServerConnector@631ee61d{HTTP/1.1,[http/1.1]}{0.0.0.0:8088}] id=44, (RUNNABLE) (native) owns synchronizer: java.util.concurrent.locks.ReentrantLock$NonfairSync@41e2c4c9 java.base@11.0.7/sun.nio.ch.ServerSocketChannelImpl.accept0(Native Method) java.base@11.0.7/sun.nio.ch.ServerSocketChannelImpl.accept(Unknown Source) java.base@11.0.7/sun.nio.ch.ServerSocketChannelImpl.accept(Unknown Source) app//org.eclipse.jetty.server.ServerConnector.accept(ServerConnector.java:385) app//org.eclipse.jetty.server.AbstractConnector$Acceptor.run(AbstractConnector.java:701) app//org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:806) app//org.eclipse.jetty.util.thread.QueuedThreadPool$Runner.run(QueuedThreadPool.java:938) java.base@11.0.7/java.lang.Thread.run(Unknown Source) Thread [webserver-54] id=54, (TIMED\_WAITING) waiting for: java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject@5c606a77 java.base@11.0.7/jdk.internal.misc.Unsafe.park(Native Method) java.base@11.0.7/java.util.concurrent.locks.LockSupport.parkNanos(Unknown Source) java.base@11.0.7/java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.await(Unknown Source) app//org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.reservedWait(ReservedThreadExecutor.java:309) app//org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:379) app//org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:806) app//org.eclipse.jetty.util.thread.QueuedThreadPool$Runner.run(QueuedThreadPool.java:938) java.base@11.0.7/java.lang.Thread.run(Unknown Source) Thread [webserver-56] id=56, (RUNNABLE) owns monitor: sun.nio.ch.Util$2@71501517 owns monitor: sun.nio.ch.KQueueSelectorImpl@18409315 java.base@11.0.7/sun.nio.ch.KQueue.poll(Native Method) java.base@11.0.7/sun.nio.ch.KQueueSelectorImpl.doSelect(Unknown Source) java.base@11.0.7/sun.nio.ch.SelectorImpl.lockAndDoSelect(Unknown Source) java.base@11.0.7/sun.nio.ch.SelectorImpl.select(Unknown Source) app//org.eclipse.jetty.io.ManagedSelector$SelectorProducer.select(ManagedSelector.java:472) app//org.eclipse.jetty.io.ManagedSelector$SelectorProducer.produce(ManagedSelector.java:409) app//org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.produceTask(EatWhatYouKill.java:360) app//org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:184) app//org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(EatWhatYouKill.java:171) app//org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:129) app//org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:388) app//org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:806) app//org.eclipse.jetty.util.thread.QueuedThreadPool$Runner.run(QueuedThreadPool.java:938) java.base@11.0.7/java.lang.Thread.run(Unknown Source) Thread [webserver-60] id=60, (RUNNABLE) (native) owns monitor: sun.nio.ch.Util$2@2421f394 owns monitor: sun.nio.ch.KQueueSelectorImpl@73b2af55 java.base@11.0.7/sun.nio.ch.KQueue.poll(Native Method) java.base@11.0.7/sun.nio.ch.KQueueSelectorImpl.doSelect(Unknown Source) java.base@11.0.7/sun.nio.ch.SelectorImpl.lockAndDoSelect(Unknown Source) java.base@11.0.7/sun.nio.ch.SelectorImpl.select(Unknown Source) app//org.eclipse.jetty.io.ManagedSelector$SelectorProducer.select(ManagedSelector.java:472) app//org.eclipse.jetty.io.ManagedSelector$SelectorProducer.produce(ManagedSelector.java:409) app//org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.produceTask(EatWhatYouKill.java:360) app//org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:184) app//org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(EatWhatYouKill.java:171) app//org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:129) app//org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:388) app//org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:806) app//org.eclipse.jetty.util.thread.QueuedThreadPool$Runner.run(QueuedThreadPool.java:938) java.base@11.0.7/java.lang.Thread.run(Unknown Source) Daemon Thread [Wrapper-Connection] id=16, (RUNNABLE) (native) java.base@11.0.7/java.net.SocketInputStream.socketRead0(Native Method) java.base@11.0.7/java.net.SocketInputStream.socketRead(Unknown Source) java.base@11.0.7/java.net.SocketInputStream.read(Unknown Source) java.base@11.0.7/java.net.SocketInputStream.read(Unknown Source) java.base@11.0.7/java.net.SocketInputStream.read(Unknown Source) java.base@11.0.7/java.io.DataInputStream.readByte(Unknown Source) app//org.tanukisoftware.wrapper.WrapperManager.handleBackend(WrapperManager.java:5812) app//org.tanukisoftware.wrapper.WrapperManager.run(WrapperManager.java:6233) java.base@11.0.7/java.lang.Thread.run(Unknown Source) Daemon Thread [Wrapper-Control-Event-Monitor] id=14, (TIMED\_WAITING) java.base@11.0.7/java.lang.Thread.sleep(Native Method) app//org.tanukisoftware.wrapper.WrapperManager$3.run(WrapperManager.java:1073) Thread [WrapperSimpleAppMain] id=19, (WAITING) waiting for: java.lang.Object@1bb357eb java.base@11.0.7/java.lang.Object.wait(Native Method) java.base@11.0.7/java.lang.Object.wait(Unknown Source) app//org.eclipse.jetty.util.thread.QueuedThreadPool.join(QueuedThreadPool.java:567) app//org.eclipse.jetty.server.Server.join(Server.java:550) app//com.inductiveautomation.catapult.IgnitionServer.start(IgnitionServer.java:903) app//com.inductiveautomation.ignition.gateway.web.WebResourceManagerImpl.start(WebResourceManagerImpl.java:319) app//com.inductiveautomation.ignition.gateway.IgnitionGateway.start(IgnitionGateway.java:538) app//com.inductiveautomation.ignition.gateway.IgnitionGateway.main(IgnitionGateway.java:275) app//com.inductiveautomation.catapult.Catapult.main(Catapult.java:8) java.base@11.0.7/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) java.base@11.0.7/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) java.base@11.0.7/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) java.base@11.0.7/java.lang.reflect.Method.invoke(Unknown Source) app//org.tanukisoftware.wrapper.WrapperSimpleApp.run(WrapperSimpleApp.java:349) java.base@11.0.7/java.lang.Thread.run(Unknown Source) ---
**Author:** ![paul-griffith](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/paul-griffith/32/37249_2.png) [@paul-griffith](https://forum.inductiveautomation.com/u/paul-griffith)\ **Post date:** [September 4, 2020, 4:29pm UTC](https://forum.inductiveautomation.com/t/gateway-service-not-starting-on-mac/38410/2 "2020-09-04T16:29:23Z")
Anything in the `wrapper.log` file? ---
**Author:** ![mpervaiz](https://avatars.discourse-cdn.com/v4/letter/m/5e9695/32.png) [@mpervaiz](https://forum.inductiveautomation.com/u/mpervaiz)\ **Post date:** [September 4, 2020, 4:39pm UTC](https://forum.inductiveautomation.com/t/gateway-service-not-starting-on-mac/38410/3 "2020-09-04T16:39:12Z")
Here is the link to the wrapper.log > **[wrapper.log](https://drive.google.com/file/d/1S6OA1CdtiA3hEeHCE9vOq_fYFSpGbYZL/view?usp=sharing)** > > Google Drive file. ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [September 4, 2020, 4:43pm UTC](https://forum.inductiveautomation.com/t/gateway-service-not-starting-on-mac/38410/4 "2020-09-04T16:43:46Z")
Can you upload a full thread dump as well? Run `./gwcmd.sh -t > dump.txt` after it gets to that point in the logs. If that doesn’t work you can find the process id using `jps` and then get a dump using `jstack`. That “cpx-profiler” module is the last thing to log during startup… seems a bit suspect to me. ---
**Author:** ![mpervaiz](https://avatars.discourse-cdn.com/v4/letter/m/5e9695/32.png) [@mpervaiz](https://forum.inductiveautomation.com/u/mpervaiz)\ **Post date:** [September 4, 2020, 4:56pm UTC](https://forum.inductiveautomation.com/t/gateway-service-not-starting-on-mac/38410/5 "2020-09-04T16:56:12Z")
log gwcmd logs are here. > **[gwcmd.log](https://drive.google.com/file/d/1U-qHiGT37L5fs26D_YU2YNGQU60TmbPQ/view?usp=sharing)** > > Google Drive file. cpx-profiler is a module i wrote… ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [September 4, 2020, 4:58pm UTC](https://forum.inductiveautomation.com/t/gateway-service-not-starting-on-mac/38410/6 "2020-09-04T16:58:24Z")
> [@mpervaiz](#): > > cpx-profiler is a module i wrote… Does the gateway start without your module? That's kind of important. ---
**Author:** ![mpervaiz](https://avatars.discourse-cdn.com/v4/letter/m/5e9695/32.png) [@mpervaiz](https://forum.inductiveautomation.com/u/mpervaiz)\ **Post date:** [September 4, 2020, 4:59pm UTC](https://forum.inductiveautomation.com/t/gateway-service-not-starting-on-mac/38410/7 "2020-09-04T16:59:36Z")
I dont know. is there way to uninstall it from command line (i don’t have access to UI because it just keeps showing the message “Gateway is starting”) ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [September 4, 2020, 5:00pm UTC](https://forum.inductiveautomation.com/t/gateway-service-not-starting-on-mac/38410/8 "2020-09-04T17:00:11Z")
Just move your module file out of the user-lib/modules folder, wherever that ends up on a Mac. ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [September 4, 2020, 5:00pm UTC](https://forum.inductiveautomation.com/t/gateway-service-not-starting-on-mac/38410/9 "2020-09-04T17:00:25Z")
Your module is sleeping during startup() and preventing the gateway from starting: ```auto Thread [gateway-shared-exec-engine-2] id=39, (TIMED_WAITING) owns synchronizer: java.util.concurrent.ThreadPoolExecutor$Worker@52d6a851 java.base@11.0.7/java.lang.Thread.sleep(Native Method) net.cpxinfra.cpxtools.GatewayHook.startup(GatewayHook.java:37) app//com.inductiveautomation.ignition.gateway.modules.ModuleManagerImpl$LoadedModule.startup(ModuleManagerImpl.java:2433) app//com.inductiveautomation.ignition.gateway.modules.ModuleManagerImpl.startup(ModuleManagerImpl.java:411) app//com.inductiveautomation.ignition.gateway.IgnitionGateway.startupInternal(IgnitionGateway.java:1146) app//com.inductiveautomation.ignition.gateway.redundancy.RedundancyManagerImpl.startup(RedundancyManagerImpl.java:293) app//com.inductiveautomation.ignition.gateway.IgnitionGateway.initRedundancy(IgnitionGateway.java:710) app//com.inductiveautomation.ignition.gateway.IgnitionGateway.lambda$initInternal$0(IgnitionGateway.java:644) app//com.inductiveautomation.ignition.gateway.IgnitionGateway$$Lambda$344/0x00000008003d4440.run(Unknown Source) app//com.inductiveautomation.ignition.common.execution.impl.BasicExecutionEngine$ThrowableCatchingRunnable.run(BasicExecutionEngine.java:518) java.base@11.0.7/java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source) java.base@11.0.7/java.util.concurrent.FutureTask.run(Unknown Source) java.base@11.0.7/java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(Unknown Source) java.base@11.0.7/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) java.base@11.0.7/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) java.base@11.0.7/java.lang.Thread.run(Unknown Source) ``` ---
**Author:** ![mpervaiz](https://avatars.discourse-cdn.com/v4/letter/m/5e9695/32.png) [@mpervaiz](https://forum.inductiveautomation.com/u/mpervaiz)\ **Post date:** [September 4, 2020, 5:06pm UTC](https://forum.inductiveautomation.com/t/gateway-service-not-starting-on-mac/38410/10 "2020-09-04T17:06:44Z")
OH YOU GUYS ARE AMAZING… Thank you. I am removed the module and everything is fine now.