# Gateway Startup Issue (help!) **URL:** \ **Category:** Ignition\ **Tags:** ignition81\ **Created:** [May 11, 2021, 2:02pm UTC](https://forum.inductiveautomation.com/t/gateway-startup-issue-help/46577 "2021-05-11T14:02:25Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![joelle.rennick](https://avatars.discourse-cdn.com/v4/letter/j/8edcca/32.png) [@joelle.rennick](https://forum.inductiveautomation.com/u/joelle.rennick)\ **Post date:** [May 11, 2021, 2:02pm UTC](https://forum.inductiveautomation.com/t/gateway-startup-issue-help/46577/1 "2021-05-11T14:02:25Z")
I am trying to download version 8.1 of ignition on a windows. I have tried multiple times and it has failed every time. It gets to the point where I can select ‘Finish’ and then it says it is opening Gateway. I then get a screen saying Gateway Startup Issue and that more information can be found in the wrapper logs. Any help is appreciated! Here is a copy of the wrapper logs: STATUS | wrapper | 2021/05/11 09:12:19 | Launching a JVM… INFO | jvm 1 | 2021/05/11 09:12:19 | Error: Could not find or load main class org.tanukisoftware.wrapper.WrapperSimpleApp ERROR | wrapper | 2021/05/11 09:12:19 | JVM exited while loading the application. INFO | wrapperm | 2021/05/11 09:12:23 | Waiting to start… STATUS | wrapper | 2021/05/11 09:12:24 | Reloading Wrapper configuration… STATUS | wrapper | 2021/05/11 09:12:24 | Launching a JVM… INFO | jvm 2 | 2021/05/11 09:12:25 | Error: Could not find or load main class org.tanukisoftware.wrapper.WrapperSimpleApp ERROR | wrapper | 2021/05/11 09:12:25 | JVM exited while loading the application. INFO | wrapperm | 2021/05/11 09:12:28 | Waiting to start… STATUS | wrapper | 2021/05/11 09:12:29 | Reloading Wrapper configuration… STATUS | wrapper | 2021/05/11 09:12:30 | Launching a JVM… INFO | jvm 3 | 2021/05/11 09:12:30 | Error: Could not find or load main class org.tanukisoftware.wrapper.WrapperSimpleApp ERROR | wrapper | 2021/05/11 09:12:30 | JVM exited while loading the application. INFO | wrapperm | 2021/05/11 09:12:33 | Waiting to start… STATUS | wrapper | 2021/05/11 09:12:34 | Reloading Wrapper configuration… STATUS | wrapper | 2021/05/11 09:12:35 | Launching a JVM… INFO | jvm 4 | 2021/05/11 09:12:35 | Error: Could not find or load main class org.tanukisoftware.wrapper.WrapperSimpleApp ERROR | wrapper | 2021/05/11 09:12:35 | JVM exited while loading the application. INFO | wrapperm | 2021/05/11 09:12:38 | Waiting to start… STATUS | wrapper | 2021/05/11 09:12:39 | Reloading Wrapper configuration… STATUS | wrapper | 2021/05/11 09:12:40 | Launching a JVM… INFO | jvm 5 | 2021/05/11 09:12:40 | Error: Could not find or load main class org.tanukisoftware.wrapper.WrapperSimpleApp ERROR | wrapper | 2021/05/11 09:12:40 | JVM exited while loading the application. FATAL | wrapper | 2021/05/11 09:12:41 | There were 5 failed launches in a row, each lasting less than 300 seconds. Giving up. FATAL | wrapper | 2021/05/11 09:12:41 | There may be a configuration problem: please check the logs. STATUS | wrapper | 2021/05/11 09:12:41 | ← Wrapper Stopped ERROR | wrapperm | 2021/05/11 09:12:42 | The Ignition Gateway service was launched, but failed to start. ERROR | wrapperm | 2021/05/11 09:12:42 | Please check the log file for more information: C:\Program Files\Inductive Automation\Ignition\logs\wrapper.log ---
**Author:** ![osolorzano](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/osolorzano/32/6432_2.png) [@osolorzano](https://forum.inductiveautomation.com/u/osolorzano)\ **Post date:** [May 11, 2021, 4:28pm UTC](https://forum.inductiveautomation.com/t/gateway-startup-issue-help/46577/2 "2021-05-11T16:28:41Z")
The only time I’ve ever seen this occur was due to an overzealous antivirus preventing the installer from placing the `/lib/wrapper.jar` file. Previously, we’ve gotten customers up and running by uninstalling and cleaning out the install directory on the gateway and then disable any antivirus (including Windows Defender) while you reinstall. Then I believe it should be fine to re-enable your antivirus. If not, you may have to mess with it’s settings to exempt Ignition. ---
**Author:** ![joelle.rennick](https://avatars.discourse-cdn.com/v4/letter/j/8edcca/32.png) [@joelle.rennick](https://forum.inductiveautomation.com/u/joelle.rennick)\ **Post date:** [May 11, 2021, 7:55pm UTC](https://forum.inductiveautomation.com/t/gateway-startup-issue-help/46577/3 "2021-05-11T19:55:37Z")
Thanks for your reply! I tried disabling antivirus software and doing it again. Unfortunately, the same thing happened and the wrapper log looks the same. ---
**Author:** ![osolorzano](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/osolorzano/32/6432_2.png) [@osolorzano](https://forum.inductiveautomation.com/u/osolorzano)\ **Post date:** [May 11, 2021, 8:06pm UTC](https://forum.inductiveautomation.com/t/gateway-startup-issue-help/46577/4 "2021-05-11T20:06:40Z")
Darn, well without access to check out what’s going on I’d be hard pressed to figure out if anything else might be causing it. At this point I’d suggest contacting support. ---
**Author:** ![joelle.rennick](https://avatars.discourse-cdn.com/v4/letter/j/8edcca/32.png) [@joelle.rennick](https://forum.inductiveautomation.com/u/joelle.rennick)\ **Post date:** [May 12, 2021, 12:07pm UTC](https://forum.inductiveautomation.com/t/gateway-startup-issue-help/46577/5 "2021-05-12T12:07:57Z")
I will do that. Thanks for your help! ---
**Author:** ![joelle.rennick](https://avatars.discourse-cdn.com/v4/letter/j/8edcca/32.png) [@joelle.rennick](https://forum.inductiveautomation.com/u/joelle.rennick)\ **Post date:** [May 12, 2021, 2:52pm UTC](https://forum.inductiveautomation.com/t/gateway-startup-issue-help/46577/6 "2021-05-12T14:52:53Z")
For anyone in the future, I ended up doing a gateway backup and then completely uninstalling the version of Ignition that was on my computer. Then, I installed 8.1 and it worked without any problems.