# Gateway TimeZone Issue

**URL:** <https://forum.inductiveautomation.com/t/gateway-timezone-issue/16008>\
**Category:** Ignition\
**Created:** [November 15, 2017, 7:42pm UTC](https://forum.inductiveautomation.com/t/gateway-timezone-issue/16008 "2017-11-15T19:42:55Z")\
**Posts on this page:** 9\
**Page:** 1

<div class="post-metadata">

**Author:** ![Curlyandshemp](https://avatars.discourse-cdn.com/v4/letter/c/bcef8e/32.png) [@Curlyandshemp](https://forum.inductiveautomation.com/u/Curlyandshemp)\
**Post date:** [November 15, 2017, 7:42pm UTC](https://forum.inductiveautomation.com/t/gateway-timezone-issue/16008/1 "2017-11-15T19:42:55Z")

</div>

Customer’s gateway thinks it is @ GMT, where the OS is clearly in EST

 ![](https://us1.discourse-cdn.com/inductiveautomation/original/2X/b/bb3729768b970520ac1383898829b5df6bd6a839.png)

![](https://us1.discourse-cdn.com/inductiveautomation/original/2X/d/d81868b2fa19923db5c11efbb5e50fc111a85735.png)

Searching other posts, there is mention of overriding Gateway time zone in the ignition.conf file, but checking this installation there is co such override

Contents of ignition.conf:

```auto
#encoding=UTF-8
# Configuration files must begin with a line specifying the encoding
# of the the file.

# ********************************************************************
# Wrapper License Properties (Ignored by Community Edition)
# ********************************************************************
# Professional and Standard Editions of the Wrapper require a valid
# License Key to start. Licenses can be purchased or a trial license
# requested on the following pages:
# http://wrapper.tanukisoftware.com/purchase
# http://wrapper.tanukisoftware.com/trial

# Include file problems can be debugged by removing the first '#'
# from the following line:
##include.debug

# The Wrapper will look for either of the following optional files for a
# valid License Key. License Key properties can optionally be included
# directly in this configuration file.
#include ./wrapper-license.conf

# The following property will output information about which License Key(s)
# are being found, and can aid in resolving any licensing problems.
#wrapper.license.debug=TRUE

# ********************************************************************
# Wrapper Localization
# ********************************************************************
# Specify the locale which the Wrapper should use. By default the system
# locale is used.
#wrapper.lang=en_US # en_US or ja_JP

# Specify the location of the Wrapper's language resources. If these are
# missing, the Wrapper will default to the en_US locale.
wrapper.lang.folder=../lang

# ********************************************************************
# Wrapper Java Properties
# ********************************************************************
# Java Application
# Locate the java binary on the system PATH:
wrapper.java.command=C:/Program Files/Java/jre6/bin/java.exe

# Specify a specific java binary:
#set.JAVA_HOME=/java/path
#wrapper.java.command=%JAVA_HOME%/bin/java

# Tell the Wrapper to log the full generated Java command line.
#wrapper.java.command.loglevel=INFO

# Java Main class. This class must implement the WrapperListener interface
# or guarantee that the WrapperManager class is initialized. Helper
# classes are provided to do this for you. See the Integration section
# of the documentation for details.
wrapper.java.mainclass=org.tanukisoftware.wrapper.WrapperSimpleApp

# Java Classpath (include wrapper.jar) Add class path elements as
# needed starting from 1
wrapper.java.classpath.1=./lib/wrapper.jar
wrapper.java.classpath.2=./lib/annotations-api.jar
wrapper.java.classpath.3=./lib/catalina.jar
wrapper.java.classpath.4=./lib/catapult.jar
wrapper.java.classpath.5=./lib/el-api.jar
wrapper.java.classpath.6=./lib/log4j-1.2.15-min.jar
wrapper.java.classpath.7=./lib/servlet-api.jar
wrapper.java.classpath.8=./lib/slf4j-api-1.5.3.jar
wrapper.java.classpath.9=./lib/slf4j-log4j12-1.5.3.jar
wrapper.java.classpath.10=./lib/tomcat-coyote.jar
wrapper.java.classpath.11=./lib/tomcat-juli.jar
wrapper.java.classpath.12=./lib/mail.jar

# Java Library Path (location of Wrapper.DLL or libwrapper.so)
wrapper.java.library.path.1=./lib

# Java Bits. On applicable platforms, tells the JVM to run in 32 or 64-bit mode.
wrapper.java.additional.auto_bits=TRUE

# Java Additional Parameters
wrapper.java.additional.1=-XX:PermSize=64m
wrapper.java.additional.2=-XX:MaxPermSize=128m
wrapper.java.additional.3=-XX:+UseConcMarkSweepGC
wrapper.java.additional.4=-XX:+CMSClassUnloadingEnabled
wrapper.java.additional.5=-XX:+CMSPermGenSweepingEnabled
wrapper.java.additional.6=-Ddata.dir="C:\Program Files\Inductive Automation\Ignition/data"
wrapper.java.additional.6.stripquotes=TRUE
wrapper.java.additional.7=-Dorg.apache.catalina.loader.WebappClassLoader.ENABLE_CLEAR_REFERENCES=false
#wrapper.java.additional.8=-Xdebug
#wrapper.java.additional.9=-Xrunjdwp:transport=dt_socket,server=y,suspend=n,address=8000

# Initial Java Heap Size (in MB)
wrapper.java.initmemory=256

# Maximum Java Heap Size (in MB)
wrapper.java.maxmemory=1024

# Application parameters. Add parameters as needed starting from 1
wrapper.app.parameter.1=com.inductiveautomation.catapult.Catapult

wrapper.shutdown.timeout=120
wrapper.jvm_exit.timeout=120

# Set this value to TRUE to allow ignition.conf to be reloaded when the JVM is restarted
wrapper.restart.reload_configuration=TRUE

# ********************************************************************
# Wrapper Logging Properties
# ********************************************************************
# Enables Debug output from the Wrapper.
# wrapper.debug=TRUE

# Format of output for the console. (See docs for formats)
wrapper.console.format=PM

# Log Level for console output. (See docs for log levels)
wrapper.console.loglevel=INFO

# Log file to use for wrapper output logging.
wrapper.logfile=C:\Program Files\Inductive Automation\Ignition/logs\wrapper.log

# Format of output for the log file. (See docs for formats)
wrapper.logfile.format=LPTM

# Log Level for log file output. (See docs for log levels)
wrapper.logfile.loglevel=INFO

# Maximum size that the log file will be allowed to grow to before
# the log is rolled. Size is specified in bytes. The default value
# of 0, disables log rolling. May abbreviate with the 'k' (kb) or
# 'm' (mb) suffix. For example: 10m = 10 megabytes.
wrapper.logfile.maxsize=10m

# Maximum number of rolled log files which will be allowed before old
# files are deleted. The default value of 0 implies no limit.
wrapper.logfile.maxfiles=5

# Log Level for sys/event log output. (See docs for log levels)
wrapper.syslog.loglevel=NONE

# ********************************************************************
# Wrapper General Properties
# ********************************************************************
# Allow for the use of non-contiguous numbered properties
wrapper.ignore_sequence_gaps=TRUE

# Title to use when running as a console
wrapper.console.title=Ignition Gateway

# ********************************************************************
# Wrapper JVM Checks
# ********************************************************************
# Detect DeadLocked Threads in the JVM. (Requires Standard Edition)
#wrapper.check.deadlock=TRUE
#wrapper.check.deadlock.interval=60
#wrapper.check.deadlock.action=RESTART
#wrapper.check.deadlock.output=FULL

wrapper.on_exit.default=SHUTDOWN
wrapper.on_exit.2=RESTART

# Out Of Memory detection.
#wrapper.filter.trigger.1000=java.lang.OutOfMemoryError
#wrapper.filter.action.1000=RESTART
#wrapper.filter.message.1000=The JVM has run out of memory.

wrapper.on_exit.default=SHUTDOWN
wrapper.on_exit.2=RESTART

# ********************************************************************
# Wrapper Email Notifications. (Requires Professional Edition)
# ********************************************************************
# Common Event Email settings.
#wrapper.event.default.email.debug=TRUE
#wrapper.event.default.email.smtp.host=<SMTP_Host>
#wrapper.event.default.email.smtp.port=25
#wrapper.event.default.email.subject=[%WRAPPER_HOSTNAME%:%WRAPPER_NAME%:%WRAPPER_EVENT_NAME%] Event Notification
#wrapper.event.default.email.sender=<Sender email>
#wrapper.event.default.email.recipient=<Recipient email>

# Configure the log attached to event emails.
#wrapper.event.default.email.attach_log=TRUE
#wrapper.event.default.email.maillog.lines=50
#wrapper.event.default.email.maillog.format=LPTM
#wrapper.event.default.email.maillog.loglevel=INFO

# Enable specific event emails.
#wrapper.event.wrapper_start.email=TRUE
#wrapper.event.jvm_prelaunch.email=TRUE
#wrapper.event.jvm_start.email=TRUE
#wrapper.event.jvm_started.email=TRUE
#wrapper.event.jvm_deadlock.email=TRUE
#wrapper.event.jvm_stop.email=TRUE
#wrapper.event.jvm_stopped.email=TRUE
#wrapper.event.jvm_restart.email=TRUE
#wrapper.event.jvm_failed_invocation.email=TRUE
#wrapper.event.jvm_max_failed_invocations.email=TRUE
#wrapper.event.jvm_kill.email=TRUE
#wrapper.event.jvm_killed.email=TRUE
#wrapper.event.jvm_unexpected_exit.email=TRUE
#wrapper.event.wrapper_stop.email=TRUE

# Specify custom mail content
wrapper.event.jvm_restart.email.body=The JVM was restarted.\n\nPlease check on its status.\n

# ********************************************************************
# Wrapper Windows NT/2000/XP Service Properties
# ********************************************************************
# WARNING - Do not modify any of these properties when an application
# using this configuration file has been installed as a service.
# Please uninstall the service before modifying this section. The
# service can then be reinstalled.

# Name of the service
wrapper.name=Ignition

# Display name of the service
wrapper.displayname=Ignition Gateway

# Description of the service
wrapper.description=Ignition Gateway

# Service dependencies. Add dependencies as needed starting from 1
wrapper.ntservice.dependency.1=

# Mode in which the service is installed. AUTO_START, DELAY_START or DEMAND_START
wrapper.ntservice.starttype=AUTO_START

# Allow the service to interact with the desktop.
wrapper.ntservice.interactive=false

#VERSION - DO NOT MODIFY: 6

```

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<div class="post-metadata">

**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [November 15, 2017, 7:44pm UTC](https://forum.inductiveautomation.com/t/gateway-timezone-issue/16008/2 "2017-11-15T19:44:15Z")

</div>

Have you tried restarting the gateway and/or computer yet?

(that’s a rhetorical question, I can see your 43 day uptime)

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<div class="post-metadata">

**Author:** ![Curlyandshemp](https://avatars.discourse-cdn.com/v4/letter/c/bcef8e/32.png) [@Curlyandshemp](https://forum.inductiveautomation.com/u/Curlyandshemp)\
**Post date:** [November 15, 2017, 8:00pm UTC](https://forum.inductiveautomation.com/t/gateway-timezone-issue/16008/3 "2017-11-15T20:00:39Z")

</div>

Tried that,

same issue:

 ![](https://us1.discourse-cdn.com/inductiveautomation/original/2X/b/b16a139c75674adcc885c5f97ce6e74c327b2a5a.png)

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<div class="post-metadata">

**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [November 15, 2017, 8:08pm UTC](https://forum.inductiveautomation.com/t/gateway-timezone-issue/16008/4 "2017-11-15T20:08:41Z")

</div>

Dang 😕

There may be some good troubleshooting tools here: [https://docs.oracle.com/javase/9/troubleshoot/time-zone-settings-jre.htm#JSTGD377](https://docs.oracle.com/javase/9/troubleshoot/time-zone-settings-jre.htm#JSTGD377)

Did this ever work or did it stop after a Java update or Windows update?

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<div class="post-metadata">

**Author:** ![Curlyandshemp](https://avatars.discourse-cdn.com/v4/letter/c/bcef8e/32.png) [@Curlyandshemp](https://forum.inductiveautomation.com/u/Curlyandshemp)\
**Post date:** [November 15, 2017, 8:22pm UTC](https://forum.inductiveautomation.com/t/gateway-timezone-issue/16008/5 "2017-11-15T20:22:38Z")

</div>

Things were working for 5 years up until a Windows server update about 1 month ago. After the update the Ignition service would not start, and it has been all down hill since with this installation.

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<div class="post-metadata">

**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\
**Post date:** [November 15, 2017, 8:25pm UTC](https://forum.inductiveautomation.com/t/gateway-timezone-issue/16008/6 "2017-11-15T20:25:28Z")

</div>

You might try updating to the latest version of Java 6…

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<div class="post-metadata">

**Author:** ![Curlyandshemp](https://avatars.discourse-cdn.com/v4/letter/c/bcef8e/32.png) [@Curlyandshemp](https://forum.inductiveautomation.com/u/Curlyandshemp)\
**Post date:** [November 15, 2017, 9:06pm UTC](https://forum.inductiveautomation.com/t/gateway-timezone-issue/16008/7 "2017-11-15T21:06:30Z")

</div>

Attempting to update to 6\_45 , but I do not have administrative rights on my Remote Desktop session into the customer’s server, and now IT has left for the day.

Outstanding, gotta love office dwellers

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<div class="post-metadata">

**Author:** ![Curlyandshemp](https://avatars.discourse-cdn.com/v4/letter/c/bcef8e/32.png) [@Curlyandshemp](https://forum.inductiveautomation.com/u/Curlyandshemp)\
**Post date:** [November 16, 2017, 12:26am UTC](https://forum.inductiveautomation.com/t/gateway-timezone-issue/16008/8 "2017-11-16T00:26:53Z")

</div>

Updated to version 7 and issue still present

![](https://us1.discourse-cdn.com/inductiveautomation/original/2X/8/8eecd6db8d55488c5741a05746d8d5f83e4495a0.png)

---

<div class="post-metadata">

**Author:** ![Curlyandshemp](https://avatars.discourse-cdn.com/v4/letter/c/bcef8e/32.png) [@Curlyandshemp](https://forum.inductiveautomation.com/u/Curlyandshemp)\
**Post date:** [November 16, 2017, 2:34am UTC](https://forum.inductiveautomation.com/t/gateway-timezone-issue/16008/9 "2017-11-16T02:34:36Z")

</div>

What it came down to, had to reboot the VM running the Ignition Gateway

 ![](https://us1.discourse-cdn.com/inductiveautomation/original/2X/1/12eeeb534fd5374c0ed8e2d96b3ca180670ce847.png)

and now Gateway is back in EDT timezone