# Gateway webpage DHRIO device details shows loading forever **URL:** \ **Category:** Ignition\ **Tags:** ignition81\ **Created:** [August 4, 2022, 5:57pm UTC](https://forum.inductiveautomation.com/t/gateway-webpage-dhrio-device-details-shows-loading-forever/62691 "2022-08-04T17:57:59Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![witman](https://avatars.discourse-cdn.com/v4/letter/w/d2c977/32.png) [@witman](https://forum.inductiveautomation.com/u/witman)\ **Post date:** [August 4, 2022, 5:57pm UTC](https://forum.inductiveautomation.com/t/gateway-webpage-dhrio-device-details-shows-loading-forever/62691/1 "2022-08-04T17:57:59Z")
When we tap Details for the first device listed below, ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/1/e/1ed56e70fd3cb98aa2d8a03760967029874464a3.png) all we get is this: ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/2/9/29bd572031a744fec9313a7866d17aa69bd72a05.png) I’ve left it running for minutes with no change on Ignition 8.1.18 and several earlier versions. I don’t recall for certain if this ever worked or not, but thought it had back in Ignition 7.9.something. We’d like to see the same stats on here as for the Logix driver to see how the ControlLogix bridge-DH+ network and SLC 5/04 are handling the tag requests we’re making. Should this be working, or are no stats expected for DHRIO connections? ---
**Author:** ![witman](https://avatars.discourse-cdn.com/v4/letter/w/d2c977/32.png) [@witman](https://forum.inductiveautomation.com/u/witman)\ **Post date:** [August 4, 2022, 6:09pm UTC](https://forum.inductiveautomation.com/t/gateway-webpage-dhrio-device-details-shows-loading-forever/62691/2 "2022-08-04T18:09:16Z")
Here’s the device configuration, though it seems unlikely there’s anything here relevant to lack of details on gateway webpage: ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/9/8/988af4dd7c8971449a24412c3202ed833f53da58.png) Does the driver periodically browse the processor if we don’t select the Disable Processor Browse option, or is it only relevant to browsing from Designer? ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [August 4, 2022, 6:19pm UTC](https://forum.inductiveautomation.com/t/gateway-webpage-dhrio-device-details-shows-loading-forever/62691/3 "2022-08-04T18:19:48Z")
Should be working. Look for errors in the log. ---
**Author:** ![witman](https://avatars.discourse-cdn.com/v4/letter/w/d2c977/32.png) [@witman](https://forum.inductiveautomation.com/u/witman)\ **Post date:** [August 4, 2022, 7:05pm UTC](https://forum.inductiveautomation.com/t/gateway-webpage-dhrio-device-details-shows-loading-forever/62691/4 "2022-08-04T19:05:51Z")
Thanks for confirming, @pturmel. What loggers might be relevant to adjust logging level? I don’t see anything that looks relevant in the logs on gateway web page. There’s nothing logging at the time we attempt to load details page at default info logging levels and the OPC UA, driver adapter, and gateway loggers I set to trace didn’t turn anything up at the time of access either (they are logging lists of reads and occasional writes from operators). ---
**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\ **Post date:** [August 4, 2022, 7:21pm UTC](https://forum.inductiveautomation.com/t/gateway-webpage-dhrio-device-details-shows-loading-forever/62691/5 "2022-08-04T19:21:14Z")
Actually, I don’t have a v8.1 install with this combination. So it might be worth involving support. ---
**Author:** ![witman](https://avatars.discourse-cdn.com/v4/letter/w/d2c977/32.png) [@witman](https://forum.inductiveautomation.com/u/witman)\ **Post date:** [August 4, 2022, 7:42pm UTC](https://forum.inductiveautomation.com/t/gateway-webpage-dhrio-device-details-shows-loading-forever/62691/6 "2022-08-04T19:42:14Z")
Done. I’ll aim to post back here if/when we find a solution. ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [August 4, 2022, 8:13pm UTC](https://forum.inductiveautomation.com/t/gateway-webpage-dhrio-device-details-shows-loading-forever/62691/7 "2022-08-04T20:13:21Z")
Attempting to load that page and then downloading a thread dump from another tab may be useful. ---
**Author:** ![witman](https://avatars.discourse-cdn.com/v4/letter/w/d2c977/32.png) [@witman](https://forum.inductiveautomation.com/u/witman)\ **Post date:** [August 4, 2022, 9:13pm UTC](https://forum.inductiveautomation.com/t/gateway-webpage-dhrio-device-details-shows-loading-forever/62691/8 "2022-08-04T21:13:18Z")
Done. I took one a few seconds after and then another minute later and sent them via email to ticket #55602. ---
**Author:** ![witman](https://avatars.discourse-cdn.com/v4/letter/w/d2c977/32.png) [@witman](https://forum.inductiveautomation.com/u/witman)\ **Post date:** [August 8, 2022, 10:09pm UTC](https://forum.inductiveautomation.com/t/gateway-webpage-dhrio-device-details-shows-loading-forever/62691/9 "2022-08-08T22:09:08Z")
Josh Hansen in support figured it out. Don’t use special characters in device name. In our case, this device had an ampersand and slash in it. A new connection _without_ those in it worked great. A new connection _with_ an ampersand and slash in name also exhibited forever loading. ---
**Author:** ![Kevin.Herron](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kevin.herron/32/7259_2.png) [@Kevin.Herron](https://forum.inductiveautomation.com/u/Kevin.Herron)\ **Post date:** [August 8, 2022, 10:15pm UTC](https://forum.inductiveautomation.com/t/gateway-webpage-dhrio-device-details-shows-loading-forever/62691/10 "2022-08-08T22:15:11Z")
Haha, sure, _he_ figured it out 😉 We’ll get that fixed though. ---
**Author:** ![witman](https://avatars.discourse-cdn.com/v4/letter/w/d2c977/32.png) [@witman](https://forum.inductiveautomation.com/u/witman)\ **Post date:** [August 8, 2022, 10:16pm UTC](https://forum.inductiveautomation.com/t/gateway-webpage-dhrio-device-details-shows-loading-forever/62691/11 "2022-08-08T22:16:36Z")
Haha, to be fair, Josh said _we_ think. I should have said “Josh and unidentified person/persons at IA…” 😁 Thanks @Kevin.Herron!