# Help For Support Plan

**URL:** <https://forum.inductiveautomation.com/t/help-for-support-plan/56501>\
**Category:** Ignition\
**Created:** [February 24, 2022, 10:15am UTC](https://forum.inductiveautomation.com/t/help-for-support-plan/56501 "2022-02-24T10:15:24Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![batuhan.parlakay](https://avatars.discourse-cdn.com/v4/letter/b/22d042/32.png) [@batuhan.parlakay](https://forum.inductiveautomation.com/u/batuhan.parlakay)\
**Post date:** [February 24, 2022, 10:15am UTC](https://forum.inductiveautomation.com/t/help-for-support-plan/56501/1 "2022-02-24T10:15:24Z")

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Hello ,  
We purchased an Ignition license and it has a BasicCare Support Plan with it.  
The Ignition lisance is activated but,  
Do I need to enter a key for the BasicCare Support Plan, or is it automatically activated support plan ?

Thank you.

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**Author:** ![gnguyen](https://avatars.discourse-cdn.com/v4/letter/g/41988e/32.png) [@gnguyen](https://forum.inductiveautomation.com/u/gnguyen)\
**Post date:** [February 24, 2022, 11:21am UTC](https://forum.inductiveautomation.com/t/help-for-support-plan/56501/2 "2022-02-24T11:21:30Z")

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Ask your sales rep. But no, no key to enter. Your cd-key is associated to your basic care contract.