# Help Needed: Stuck at 100% Progress - Cannot Download 8.3 IU Credential

**URL:** <https://forum.inductiveautomation.com/t/help-needed-stuck-at-100-progress-cannot-download-8-3-iu-credential/115357>\
**Category:** General Discussion\
**Tags:** ignition81, perspective\
**Created:** [May 2, 2026, 7:27am UTC](https://forum.inductiveautomation.com/t/help-needed-stuck-at-100-progress-cannot-download-8-3-iu-credential/115357 "2026-05-02T07:27:26Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![altiimyat](https://avatars.discourse-cdn.com/v4/letter/a/e99b99/32.png) [@altiimyat](https://forum.inductiveautomation.com/u/altiimyat)\
**Post date:** [May 2, 2026, 7:27am UTC](https://forum.inductiveautomation.com/t/help-needed-stuck-at-100-progress-cannot-download-8-3-iu-credential/115357/1 "2026-05-02T07:27:26Z")

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**Hi everyone,**

I’m reaching out to see if anyone else has faced this issue. I have just finished the **Ignition 8.3 IU Credential** and my dashboard shows **100% completion** across all required courses and even the elective studies.

According to my account, the credential was officially earned on **May 1, 2026**. However, I’m having trouble actually getting the certificate file. Every time I try to print or download it, the site just redirects me back to the homepage or tells me to visit the university site, but no PDF is generated.

I’ve verified that every single section is marked as complete. Does the system usually take a few days to "generate" the actual certificate after hitting 100%, or is this a known technical bug?

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/d/8/d8d234bf428b396afe39c94406646c1acc0c92ff.jpeg)

 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/6/6/662069482662381a8710b6bbd0108a5ecd17609d.jpeg)

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**Author:** ![Jasmine\_Quick](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/jasmine_quick/32/80380_2.png) [@Jasmine\_Quick](https://forum.inductiveautomation.com/u/Jasmine_Quick)\
**Post date:** [May 2, 2026, 8:53am UTC](https://forum.inductiveautomation.com/t/help-needed-stuck-at-100-progress-cannot-download-8-3-iu-credential/115357/2 "2026-05-02T08:53:01Z")

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> [@Not receiving Ignition University Credential certificate even though status shows "Earned"](https://forum.inductiveautomation.com/t/not-receiving-ignition-university-credential-certificate-even-though-status-shows-earned/110880/3):
>
> You can actually reach out to us here at IA and we can send a PDF certificate of your IU credential!

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**Author:** ![altiimyat](https://avatars.discourse-cdn.com/v4/letter/a/e99b99/32.png) [@altiimyat](https://forum.inductiveautomation.com/u/altiimyat)\
**Post date:** [May 2, 2026, 9:10am UTC](https://forum.inductiveautomation.com/t/help-needed-stuck-at-100-progress-cannot-download-8-3-iu-credential/115357/3 "2026-05-02T09:10:04Z")

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**That would be great! Yes, please send me the PDF certificate for my credential. Thank you for your help**

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**Author:** ![Jasmine\_Quick](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/jasmine_quick/32/80380_2.png) [@Jasmine\_Quick](https://forum.inductiveautomation.com/u/Jasmine_Quick)\
**Post date:** [May 2, 2026, 9:37am UTC](https://forum.inductiveautomation.com/t/help-needed-stuck-at-100-progress-cannot-download-8-3-iu-credential/115357/4 "2026-05-02T09:37:01Z")

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Im not support, you'll have to reach out to them, or follow the link i provided.

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**Author:** ![altiimyat](https://avatars.discourse-cdn.com/v4/letter/a/e99b99/32.png) [@altiimyat](https://forum.inductiveautomation.com/u/altiimyat)\
**Post date:** [May 2, 2026, 9:44am UTC](https://forum.inductiveautomation.com/t/help-needed-stuck-at-100-progress-cannot-download-8-3-iu-credential/115357/5 "2026-05-02T09:44:12Z")

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Their working hours are from Monday