# Help Needed: Stuck at 100% Progress - Cannot Download 8.3 IU Credential

**URL:** <https://forum.inductiveautomation.com/t/help-needed-stuck-at-100-progress-cannot-download-8-3-iu-credential/115357>\
**Category:** General Discussion\
**Tags:** ignition81, perspective\
**Created:** [May 2, 2026, 7:27am UTC](https://forum.inductiveautomation.com/t/help-needed-stuck-at-100-progress-cannot-download-8-3-iu-credential/115357 "2026-05-02T07:27:26Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![Jasmine\_Quick](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/jasmine_quick/32/80380_2.png) [@Jasmine\_Quick](https://forum.inductiveautomation.com/u/Jasmine_Quick)\
**Post date:** [May 2, 2026, 8:53am UTC](https://forum.inductiveautomation.com/t/help-needed-stuck-at-100-progress-cannot-download-8-3-iu-credential/115357/2 "2026-05-02T08:53:01Z")

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> [@Not receiving Ignition University Credential certificate even though status shows "Earned"](https://forum.inductiveautomation.com/t/not-receiving-ignition-university-credential-certificate-even-though-status-shows-earned/110880/3):
>
> You can actually reach out to us here at IA and we can send a PDF certificate of your IU credential!

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