# Help on email notification

**URL:** <https://forum.inductiveautomation.com/t/help-on-email-notification/21906>\
**Category:** Ignition\
**Created:** [January 16, 2019, 4:59am UTC](https://forum.inductiveautomation.com/t/help-on-email-notification/21906 "2019-01-16T04:59:24Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![nader.chinichian](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/nader.chinichian/32/9261_2.png) [@nader.chinichian](https://forum.inductiveautomation.com/u/nader.chinichian)\
**Post date:** [January 16, 2019, 4:59am UTC](https://forum.inductiveautomation.com/t/help-on-email-notification/21906/1 "2019-01-16T04:59:24Z")

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Hi

I setup following alarm notification in igntion:

 ![email](https://us1.discourse-cdn.com/inductiveautomation/original/2X/3/39cc883d11ace868e072d170db83defd65b76ae8.jpeg)  
Also I check the firewall and can telnet [smtp.gmail.com](http://smtp.gmail.com) 465 without problem.  
But after try to test an alarm email the status of Email Notification set to Error from Running.  
I really don’t know what to do right.  
Is there something that I miss?  
thanks

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**Author:** ![KathyApplebaum](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/kathyapplebaum/32/7261_2.png) [@KathyApplebaum](https://forum.inductiveautomation.com/u/KathyApplebaum)\
**Post date:** [January 16, 2019, 3:25pm UTC](https://forum.inductiveautomation.com/t/help-on-email-notification/21906/2 "2019-01-16T15:25:53Z")

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You might read through [this thread](http://forum.inductiveautomation.com/t/email-notification-not-working-with-gmail-settings/9812/24) for some ideas on troubleshooting gmail connections.

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<div class="post-metadata">

**Author:** ![nader.chinichian](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/nader.chinichian/32/9261_2.png) [@nader.chinichian](https://forum.inductiveautomation.com/u/nader.chinichian)\
**Post date:** [January 19, 2019, 6:55am UTC](https://forum.inductiveautomation.com/t/help-on-email-notification/21906/3 "2019-01-19T06:55:50Z")

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I create email profile and test it successfully and the test email receive.  
I use that email profile on my alarm notification and create pipeline and use it. I trigger an alarm and in status/alarm pipelines, I can see it execute successfully, but no email is sent to my mail box.  
The status of pipeline and alarm notification profile is OK.  
I also check my spam folder and nothing is there.