# HELP :( Unable to get the view config

**URL:** <https://forum.inductiveautomation.com/t/help-unable-to-get-the-view-config/85469>\
**Category:** Ignition\
**Tags:** perspective, ignition81\
**Created:** [February 9, 2024, 8:48am UTC](https://forum.inductiveautomation.com/t/help-unable-to-get-the-view-config/85469 "2024-02-09T08:48:48Z")\
**Posts on this page:** 1\
**Showing post:** 16

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**Author:** ![avaughn](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/avaughn/32/38972_2.png) [@avaughn](https://forum.inductiveautomation.com/u/avaughn)\
**Post date:** [September 30, 2024, 5:18pm UTC](https://forum.inductiveautomation.com/t/help-unable-to-get-the-view-config/85469/16 "2024-09-30T17:18:33Z")

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Just wanted to send a quick follow-up to this issue. (Also, posted [here](https://forum.inductiveautomation.com/t/view-undefined-ongoing-needs-a-fix/95752/3))

All tickets that went through support and were linked to the internal bug ticket had the same preceding error in the Designer console. This error showed the `rootViewDefaultSize` being undefined and resulted in the view not loading. Then when closing the view, the **Unable to get the view config: View config is undefined** error message would be displayed. The root cause was determined to be a race condition when opening views. A fix has been merged and will be available in 8.1.44.

If anyone is consistently seeing this issue, but have a different error unrelated to the `rootViewDefaultSize` the best course of action would be to reach out to support for further investigation.

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