# HELP :( Unable to get the view config

**URL:** <https://forum.inductiveautomation.com/t/help-unable-to-get-the-view-config/85469>\
**Category:** Ignition\
**Tags:** ignition81, perspective\
**Created:** [February 9, 2024, 8:48am UTC](https://forum.inductiveautomation.com/t/help-unable-to-get-the-view-config/85469 "2024-02-09T08:48:48Z")\
**Posts on this page:** 1\
**Showing post:** 7

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**Author:** ![victordcq](https://avatars.discourse-cdn.com/v4/letter/v/f6c823/32.png) [@victordcq](https://forum.inductiveautomation.com/u/victordcq)\
**Post date:** [February 9, 2024, 12:26pm UTC](https://forum.inductiveautomation.com/t/help-unable-to-get-the-view-config/85469/7 "2024-02-09T12:26:29Z")

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try opening the logs in the designer (help =\> diagnostics =\> consolelog) and open the view and post a bigger error log.

But If you see nothing else in the logs,  
then i suggest you contact support, and take some backups

> [@View config is undefined](https://forum.inductiveautomation.com/t/view-config-is-undefined/81040/4):
>
> This has been a recurring issue that we've been unable to replicate or successfully troubleshoot in-house. The typical cause is that the view.json file in the file system has been wiped clean, resulting in something which can't be parsed as json. We're aware of the issue, but of the [23 forum threads](https://forum.inductiveautomation.com/search?q=view%20config%20is%20undefined) (as of me writing this), no one has been able to provide a set of steps which can be used to replicate the issue. Internally, we've dug deep into the lifecycle of the resource and have so far been un…

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