# Help with designer

**URL:** <https://forum.inductiveautomation.com/t/help-with-designer/48109>\
**Category:** Ignition\
**Created:** [June 23, 2021, 2:37pm UTC](https://forum.inductiveautomation.com/t/help-with-designer/48109 "2021-06-23T14:37:43Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![oscar\_daniel\_ch](https://avatars.discourse-cdn.com/v4/letter/o/a183cd/32.png) [@oscar\_daniel\_ch](https://forum.inductiveautomation.com/u/oscar_daniel_ch)\
**Post date:** [June 23, 2021, 2:37pm UTC](https://forum.inductiveautomation.com/t/help-with-designer/48109/1 "2021-06-23T14:37:43Z")

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Good evening I have a problem with the designer, he gives me this error message, I am new to Ignition, I am following the course at Inductive University, my version of Ignition is 8.1.3 and my operating system is Windows 10 Pro, they would be of great help If I could solve this problem in order to continue with my course, thank you.

 ![Screenshot_20210622_200457_com.android.gallery3d](https://us1.discourse-cdn.com/inductiveautomation/original/3X/3/9/3961ca4ac542a8e24b025e103b817e61699a5d54.jpeg)

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**Author:** ![nminchin](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/nminchin/32/6911_2.png) [@nminchin](https://forum.inductiveautomation.com/u/nminchin)\
**Post date:** [June 23, 2021, 2:45pm UTC](https://forum.inductiveautomation.com/t/help-with-designer/48109/2 "2021-06-23T14:45:53Z")

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Try running the client launcher as admin. I would say you don’t have privileges to delete files from that directory.

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**Author:** ![Cory.grube](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/cory.grube/32/20476_2.png) [@Cory.grube](https://forum.inductiveautomation.com/u/Cory.grube)\
**Post date:** [June 23, 2021, 3:31pm UTC](https://forum.inductiveautomation.com/t/help-with-designer/48109/3 "2021-06-23T15:31:50Z")

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Just ran into this with my own designer (v1.1.7) after clearing the .ignition cache in my user folder for some unrelated troubleshooting.

After running the launcher in admin, I get a different error when I go to open a designer:  
 ![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/6/b/6bee4fcbd96ef363e64264df4ef2f11dcab58a2f.png)

Luckily switching to a backup of the original cache lets me keep working, but seems like this could be a problem for some fresh installs?

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**Author:** ![Cory.grube](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/cory.grube/32/20476_2.png) [@Cory.grube](https://forum.inductiveautomation.com/u/Cory.grube)\
**Post date:** [June 23, 2021, 4:02pm UTC](https://forum.inductiveautomation.com/t/help-with-designer/48109/4 "2021-06-23T16:02:50Z")

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Support recommended I delete my local cache (C:\users\[username]\.ignition for Windows), uninstall the designer launcher, and re-download/install from your gateway. That resolved the issue for me - may work in your case as well Oscar.

I did the same uninstall/reinstall for the Vision launcher, but not sure if it was necessary.

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**Author:** ![oscar\_daniel\_ch](https://avatars.discourse-cdn.com/v4/letter/o/a183cd/32.png) [@oscar\_daniel\_ch](https://forum.inductiveautomation.com/u/oscar_daniel_ch)\
**Post date:** [June 23, 2021, 11:17pm UTC](https://forum.inductiveautomation.com/t/help-with-designer/48109/5 "2021-06-23T23:17:52Z")

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Thanks, I was able to fix the problem by removing the .ignition folder and reinstalling the designer, again thanks for your help. Greetings