# How does the gateway check its connection to the internet?

**URL:** <https://forum.inductiveautomation.com/t/how-does-the-gateway-check-its-connection-to-the-internet/26201>\
**Category:** General Discussion\
**Created:** [July 1, 2019, 11:50am UTC](https://forum.inductiveautomation.com/t/how-does-the-gateway-check-its-connection-to-the-internet/26201 "2019-07-01T11:50:53Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![gjw\_rfg](https://avatars.discourse-cdn.com/v4/letter/g/9dc877/32.png) [@gjw\_rfg](https://forum.inductiveautomation.com/u/gjw_rfg)\
**Post date:** [July 1, 2019, 11:50am UTC](https://forum.inductiveautomation.com/t/how-does-the-gateway-check-its-connection-to-the-internet/26201/1 "2019-07-01T11:50:53Z")

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For the licensing page the gate way says its offline. Windows does have internet.

It did activate once about a month ago, I’m not sure what has changed that it doesn’t want to anymore.

Windows server. 8.02

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**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\
**Post date:** [July 1, 2019, 12:22pm UTC](https://forum.inductiveautomation.com/t/how-does-the-gateway-check-its-connection-to-the-internet/26201/2 "2019-07-01T12:22:29Z")

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The background service need access separately from the logged-in user. If your IT department uses a per-user proxy/firewall, the service might not have the same privileges as the user. You should probably ask your IT department to look for blocked access to `*.inductiveautomation.com` in their firewall logs.

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**Author:** ![gjw\_rfg](https://avatars.discourse-cdn.com/v4/letter/g/9dc877/32.png) [@gjw\_rfg](https://forum.inductiveautomation.com/u/gjw_rfg)\
**Post date:** [July 1, 2019, 12:39pm UTC](https://forum.inductiveautomation.com/t/how-does-the-gateway-check-its-connection-to-the-internet/26201/3 "2019-07-01T12:39:07Z")

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There is an another gateway that does connect 7.9.10 not activated was the test/trial.  
Runs on windows 10 connected same network. (Says online)

The purchased one windows server 8.02. I have turned off all firewalls for testing.  
Even gave the sever its own direct connection to internet but still no joy. (Bypassing another firewall)  
Doesn’t go online