# Identifiers missing for on-screen keyboard

**URL:** <https://forum.inductiveautomation.com/t/identifiers-missing-for-on-screen-keyboard/113184>\
**Category:** Ignition\
**Tags:** perspective, ignition81\
**Created:** [January 9, 2026, 6:49pm UTC](https://forum.inductiveautomation.com/t/identifiers-missing-for-on-screen-keyboard/113184 "2026-01-09T18:49:42Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![William\_Gibson](https://avatars.discourse-cdn.com/v4/letter/w/a88e4f/32.png) [@William\_Gibson](https://forum.inductiveautomation.com/u/William_Gibson)\
**Post date:** [January 9, 2026, 6:49pm UTC](https://forum.inductiveautomation.com/t/identifiers-missing-for-on-screen-keyboard/113184/1 "2026-01-09T18:49:42Z")

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When a user opens the on screen keyboard for a perspective project to login, several identifiers will be missing (see highlighted buttons in image).

Any ideas on what could be going on?

 ![thumbnail_identifiers missing](https://us1.discourse-cdn.com/inductiveautomation/original/3X/0/8/084b8044fd14634434a56b49679d2d84bf909a91.jpeg)

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**Author:** ![michael.flagler](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/michael.flagler/32/26272_2.png) [@michael.flagler](https://forum.inductiveautomation.com/u/michael.flagler)\
**Post date:** [January 9, 2026, 6:55pm UTC](https://forum.inductiveautomation.com/t/identifiers-missing-for-on-screen-keyboard/113184/2 "2026-01-09T18:55:21Z")

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That on-screen keyboard is your OS, and not a built-in Ignition keyboard.

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**Author:** ![David\_Stone](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/david_stone/32/79749_2.png) [@David\_Stone](https://forum.inductiveautomation.com/u/David_Stone)\
**Post date:** [January 9, 2026, 7:13pm UTC](https://forum.inductiveautomation.com/t/identifiers-missing-for-on-screen-keyboard/113184/3 "2026-01-09T19:13:08Z")

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Don’t use Microsoft products on touchscreens, this is why.

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**Author:** ![William\_Gibson](https://avatars.discourse-cdn.com/v4/letter/w/a88e4f/32.png) [@William\_Gibson](https://forum.inductiveautomation.com/u/William_Gibson)\
**Post date:** [January 9, 2026, 7:20pm UTC](https://forum.inductiveautomation.com/t/identifiers-missing-for-on-screen-keyboard/113184/4 "2026-01-09T19:20:06Z")

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Makes sense. Could I force to use Ignition on-screen keyboard if I disable the Microsoft on-screen keyboard?

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**Author:** ![William\_Gibson](https://avatars.discourse-cdn.com/v4/letter/w/a88e4f/32.png) [@William\_Gibson](https://forum.inductiveautomation.com/u/William_Gibson)\
**Post date:** [January 9, 2026, 7:30pm UTC](https://forum.inductiveautomation.com/t/identifiers-missing-for-on-screen-keyboard/113184/5 "2026-01-09T19:30:12Z")

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From another post I found that Hope Industrial monitors can sometimes have this issue. I am going to install the ELO drivers from their website.

I will mark this as solved once I test and if it works.

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**Author:** ![David\_Stone](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/david_stone/32/79749_2.png) [@David\_Stone](https://forum.inductiveautomation.com/u/David_Stone)\
**Post date:** [January 9, 2026, 7:32pm UTC](https://forum.inductiveautomation.com/t/identifiers-missing-for-on-screen-keyboard/113184/6 "2026-01-09T19:32:21Z")

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Nope, the login page will not work with non-OS based onscreen keyboards.