# Identity provider failed import

**URL:** <https://forum.inductiveautomation.com/t/identity-provider-failed-import/69083>\
**Category:** Ignition\
**Tags:** ignition81\
**Created:** [January 27, 2023, 7:57am UTC](https://forum.inductiveautomation.com/t/identity-provider-failed-import/69083 "2023-01-27T07:57:15Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![Arnaud\_Declerck](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/arnaud_declerck/32/44872_2.png) [@Arnaud\_Declerck](https://forum.inductiveautomation.com/u/Arnaud_Declerck)\
**Post date:** [January 27, 2023, 7:57am UTC](https://forum.inductiveautomation.com/t/identity-provider-failed-import/69083/1 "2023-01-27T07:57:15Z")

</div>

Hi,

I try to connect to an identity provider with openID connect 1.0. When i try to import from url or json it says import failed.

Where can we saw why the import is failed ? Nothing appears in the logs of ignition.

Thanks in advance

Arnaud

---

<div class="post-metadata">

**Author:** ![Eric\_Byrd](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/eric_byrd/32/43488_2.png) [@Eric\_Byrd](https://forum.inductiveautomation.com/u/Eric_Byrd)\
**Post date:** [February 7, 2023, 10:59pm UTC](https://forum.inductiveautomation.com/t/identity-provider-failed-import/69083/2 "2023-02-07T22:59:00Z")

</div>

Hi [De\_Clerck\_Arnaud](https://forum.inductiveautomation.com/u/De_Clerck_Arnaud),

Can you provide a screenshot of the error you are receiving? Also, have you tried checking your wrapper logs yet? If you need help locating your wrapper logs, please refer to this article:

> **[Obtaining Ignition Logs](https://support.inductiveautomation.com/hc/en-us/articles/360047151692-Obtaining-Ignition-Logs)**
>
> When troubleshooting or monitoring an Ignition system, it is very important to make a good use of logs. This article goes over the purpose of various Ignition logs and explains how to obtain them.
> ...

If you need further assistance, please feel free to reach out to Support here:  
[https://inductiveautomation.com/support/](https://inductiveautomation.com/support/)

---

<div class="post-metadata">

**Author:** ![Arnaud\_Declerck](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/arnaud_declerck/32/44872_2.png) [@Arnaud\_Declerck](https://forum.inductiveautomation.com/u/Arnaud_Declerck)\
**Post date:** [February 8, 2023, 12:18pm UTC](https://forum.inductiveautomation.com/t/identity-provider-failed-import/69083/3 "2023-02-08T12:18:33Z")

</div>

hi @Eric_Byrd,

![image](https://us1.discourse-cdn.com/inductiveautomation/original/3X/c/6/c6c3399ee74692295cf656f9c7ac305aa11c4440.png)

That's the only error i get. Even in the wrapper log i do not find anything about this.

When i enter the data manually then i get it working (At least i get the Idp loging page but the received user data cannot be parse).

thanks in advance for your help

---

<div class="post-metadata">

**Author:** ![pturmel](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/pturmel/32/3295_2.png) [@pturmel](https://forum.inductiveautomation.com/u/pturmel)\
**Post date:** [February 8, 2023, 12:53pm UTC](https://forum.inductiveautomation.com/t/identity-provider-failed-import/69083/4 "2023-02-08T12:53:10Z")

</div>

You should open a support ticket. Then IA can get the right person to tell you what loggers to put into DEBUG or TRACE mode before you try the import again.

---

<div class="post-metadata">

**Author:** ![Arnaud\_Declerck](https://sea1.discourse-cdn.com/inductiveautomation/user_avatar/forum.inductiveautomation.com/arnaud_declerck/32/44872_2.png) [@Arnaud\_Declerck](https://forum.inductiveautomation.com/u/Arnaud_Declerck)\
**Post date:** [February 8, 2023, 12:55pm UTC](https://forum.inductiveautomation.com/t/identity-provider-failed-import/69083/5 "2023-02-08T12:55:15Z")

</div>

That's done a few minutes ago.  
Thanks for the feedback @pturmel

---

<div class="post-metadata">

**Author:** ![Aaron\_Schuleman](https://avatars.discourse-cdn.com/v4/letter/a/ee59a6/32.png) [@Aaron\_Schuleman](https://forum.inductiveautomation.com/u/Aaron_Schuleman)\
**Post date:** [July 11, 2024, 7:32pm UTC](https://forum.inductiveautomation.com/t/identity-provider-failed-import/69083/6 "2024-07-11T19:32:39Z")

</div>

Did you ever fix this issue? I am experiencing the same thing and can't get my identity provider working correctly.